315 exposure operators, the illness must be cured to hurry

Over the years of CCTV 315 Party, telecom operators almost no exception appeared in the exposure list, the 2015 315 party, three operators are on the list. China Mobile provides a variety of support for harassing phones, even "10086, 110" and other scams, such as the green light, the Chinese unicom to use consumer identity information secretly open cards, "Black card" again exposure, China Telecom's number of all-around is because of outbound marketing problems. On these issues alone, CCTV refers to not random, fraud telephone, mobile phone real-name, outbound marketing issues in the past year is very serious, from the user point of view, the legitimate rights and interests of consumers suffered greater losses, and the three major operators as service providers, have the responsibility to shirk.

In response to the 315 party exposure, the three major operators reacted quickly. China Unicom on March 15, the micro-blog said that the group has entrusted Hunan branch overnight organization investigation and processing, Chinese mobile is in the early morning of March 16 micro-blog reply China Mobile has commissioned the CRC, Guangdong Mobile, Shanghai Mobile to carry out serious verification, and will be serious according to the results of verification; March 16, China Telecom Group Hundred Information Services Co., Ltd. subordinate branch number Hundred Holdings also replied that the company has no affiliation with the number hundred information, listed companies do not operate voice outsourcing business. In response to the related exposure problem, three of them have assumed a positive attitude, to some extent to avoid the expansion of the impact.

Back to the exposure of the event itself, the three major operators are frequently named, there are common users of the telecommunications business misunderstanding caused by misunderstandings, but more need to pay attention to the common consumers of telecommunications operators of many services still more dissatisfaction, the telecommunications industry complaints have been high, These problems are the operators must face. On the other hand, it is also necessary to be concerned that now in the grass-roots operators of the link problem is particularly prominent, the development of related businesses have also appeared more irregularities, the CCTV exposed some of the problems, in many local operators are a latent rule, similar events for the telecommunications operators of the public image has a greater negative impact.

This sort of problem traced its origins, and the operator's institutional problems were criticized. For a long time the rigorous KPI system has caused great pressure to the grassroots staff, black card and other issues are in these KPI system under the helpless, it can be said that the abnormal management and assessment system directly led to the telecommunications operators of the public image of the declining, rigorous assessment, shrinking of the rising space led to a large number of operators of the loss of talent , in such a context, we still do not see the operator's internal management, assessment of the obvious changes, for a large state-owned enterprises with hundreds of thousands of employees, the impact of this reform is top-down, far-reaching, which is also the reason for the delay of several operators. At present, we can see the positive news is that China Mobile has redesigned a set of management assessment system, 36 rules to reduce to 3, China Unicom, Chinese Telecom is also in follow-up. Hope this kind of reform can fall to the ground as soon as possible, and effectively improve the survival status of grassroots staff.

The telecommunications industry has often been questioned by media exposure, usually accompanied by the telecommunications industry cry complaints, and to the public to explain the technical details behind the problem, these responses to the user is not aware of the problem, the solution, the carrier's public image continues to decline. For such incidents, the author believes that the operator as a service provider to protect the legitimate rights and interests of consumers is its unshirkable responsibility, the frequent exposure of the media also reflects its service still exist many problems, need to actively resolve; Focus on the grassroots staff care.

Any enterprise in the development process will inevitably exist all kinds of problems, and telecommunications operators such a huge service-oriented state-owned enterprises, the problem will be more, the positive response strategy is necessary, on the contrary, if blindly adhering to the perfunctory way to deal with, physician, the long-term development of the enterprise hundred harm without a benefit.