97.1% of respondents think the mobile phone package flow 0 Unreasonable

A few days ago, Hunan Changsha two lawyers in consumer status v. China Mobile Changsha Company "Internet traffic at the end of the month Qing 0" case challenged the operator's unspoken rules. October 12, Chongqing Young Xu Peng sued the communications company "Data flow monthly use, overdue savings part of zero" case again aroused people's concern. For mobile phone package flow at the end of the 0 is "overlord clause", whether the infringement of consumer interests, there are many disputes. Recently, China Youth Daily Social Research center through the mobile phone Tencent Network conducted a survey showed (85973 participants), 97.1% of respondents think that operators will be users of mobile phone packages at the end of the month to clear zero practice is unreasonable. Of those surveyed, 97.6% of the respondents handled the mobile Internet traffic package. The number of respondents who can use the mobile phone monthly is only 9.9%. Beijing 6.5.html "> consulting company Staff Hu, has recently been concerned about the Hunan" Internet traffic at the end of the month 0 "case. She handled for her mobile phone is 30 yuan a month package of 280 trillion traffic. Because in the unit and home, the internet has broadband, she found that their package flow monthly will be left fifty or sixty trillion. Flow in vain let Hu some distressed, if replaced by 20 yuan package flow and not enough. In her view, the operators in the flow package on this setting and the end of the month, the practice of clearing zero, greatly limits the user's freedom. The survey showed that the end of the mobile phone package to clear zero after the practice of unreasonable reasons, 60.2% of respondents choose "already purchased traffic belongs to users." Other reasons include: This stipulation is obvious overlord clause (16.8%), the telecommunication industry monopoly lets the consumer admit to slaughter (13.3%), is an operator's one kind of forced consumption (8.5%) and so on. Some respondents think that mobile phone package flow at the end of 0 reasonable: not clear at the end of the month 0 on the large package users are not fair (4.2%), package is a period of packaging services (2.8%), this practice is a rule and practice (2.8%), select the package is subject to the restrictions (1.7%). According to our report of September 30, "Internet traffic at the end of the month Qing 0" one of the plaintiff Liu Ming, said that the defendant in the absence of contractual agreement also did not inform the plaintiff in advance, unilateral will this belongs to the plaintiff's Internet traffic zero, violated the plaintiff's property rights, information and fair trade rights and Changsha Mobile two ad litem argued: the plaintiff and the defendant signed a network agreement, within the terms of service, the salesperson carried out a monthly statement and publicity. The defendant has provided the agreement and publicity of the mobile phone online subscription service, the two sides on the mobile phone online package restrictions on the terms of the agreement binding, both parties should comply with the implementation. The service is provided on a monthly basis, and the plaintiff is not used on a monthly basis as a voluntary waiver. Chen Pengyu in Nantong, Jiangsu Province, users of mobile phone traffic at the end of a lot of complaints, and the current mobile Internet traffic pricing is not reasonable, the cost is not clear that there is a great relationship. He told reporters that they are using 20 yuan monthly flow package, 150 trillion per month of traffic. With more and more reliance on handsThe Internet, he is ready to change a larger flow of the package. "Through the consulting operator customer service, I learned that ordinary users generally can handle the maximum monthly flow of 200 yuan package, including 2G flow." In this way, the 20-dollar flow package on average more than 1.3 cents per trillion, 200 yuan package on average less than five cents per trillion, the gap is very large. "According to the survey, 95.8% of the respondents thought it was more expensive for the current cost of mobile phone traffic, and 88.2% of those surveyed thought it was very expensive." Xu, deputy editor-in-chief of Science and Technology news of the People's post and telecommunications, has pointed out that the current global mainstream countries mobile tariff package has gone through the voice as the center, Development to voice traffic, and is gradually entering the phase of flow-centric. This has put forward the higher request to the operator's intelligent pipeline construction and the flow management. In this survey, for mobile internet traffic pricing, 62.2% of respondents suggested that consumers choose their own measurement and package. 16.5% said pricing should be reasonable for both consumers and operators, while 12.9% per cent said telecoms should introduce more competitors, while 5.1% said operators should offer more choices to consumers and 2.6% suggested introducing consumer hearings into the flow pricing issue.