Consumer Council more difficult to get involved in recovery, appeal to consumers to understand the details of the game

Online game equivalent to prepaid consumption, the supplier "Game over" will be difficult to recover compensation! Last year, the Consumer Council of Hong Kong received more than 130 complaints about online games, which surged 53% over the previous years and recovered nearly $800,000 (HK $). Some of the network game fees, the Hong Kong Consumer Council last year received 136 complaints about online games, involving an amount of more than 790,000 yuan, mainly involved in the purchase of points card delay after receiving goods, adding plug-ins after the service is blocked, the complaint cases compared to the previous 89 cases increased by 53%. There are complainants who love the online games provided by a Hong Kong local supplier and have opened more than 20 accounts in the past four years to play in different roles. As a result of the "lifelong playing" campaign, the supplier was suddenly stopped operating last year, and the victim was deceived into complaining to the Consumer Council that the amount recovered amounted to $250,000. Mr. Zhao for the online game in order to upgrade as soon as possible, to the game supplier to buy "points card", has spent 15,000 yuan to purchase points to upgrade. But when the victim reached level 132, he became more defensive than 122. He was dissatisfied with the title of the game and asked for a refund, so he asked the Consumer Council for help. Another complainant, Miss Qian, bought a network game of 3 points card with 353 Yuan, subsequently, she found that the value of the game account could not be stored, but the number of points received was less than that of the game supplier, which was then turned over to the Consumer Council for a full reimbursement of the due points. Mr. Sun is also a long-time customer of the online gaming company, the year before the beginning of the discovery of the supplier's game failure and loopholes, resulting in a serious imbalance in the game, so many complaints, more than one months after the supplier blockade, refers to the use of game loopholes or plug-ins to play, violate the rules, but the parties denied that the negotiations between the two sides, to the consumer Ambrose, vice chairman of the Consumer Council, said that online games use stored value methods, so that the use of money, he called on consumers to participate in online games, avoid a large amount of money, because the supplier at any time unilaterally change the game settings, role configuration or prop use. The Director-General of the Consumer Council, Huangfeng, also said that once the Hong Kong local network game providers had closed down, consumers would find it difficult to recover compensation, and when the overseas companies were involved, the Consumer council would be more difficult to intervene in the recovery and appeal to consumers to understand the details of the game rationally.