Courier company to send cargo flow to stay on August 23

Original title: Over 170,000 yuan items have been lost?

August 23 Morning, a box of goods in Beijing, a fast hotel was Shun Fung Courier Shan, according to the number of inquiries, 23rd 22:12, this express in Beijing Distribution Center, ready to send to the next station. And then...... There's no more. Mr. Li, a resident of Changchun who returned from studying abroad, was puzzled, and the box weighing up to 31 kilograms had vanished into thin air, and shun Fung had not been able to give him a saying.

In Beijing to find courier door-to-door Collection

Mr. Li is 32 years old and has been studying abroad. Recently, he has just finished his studies and returned home. Mr. Li said that before returning home, he specially helped the friends and relatives to buy some luxuries, and each has the small ticket. August 23, Mr. Li's father to meet him at the airport in Beijing, because the luggage too much, cousin advised him to send a part of the express sent to Changchun, and suggested that he chose Shun Fung.

"My cousin said Shun Fung good reputation, when I arrived in Changchun, things are almost there." "Mr. Li said that they are in Beijing Xicheng District, a fast hotel rest, call to find the Shun Fung Express collector, to send a metal suitcase, which has a water purifier and some luxury goods." After packaging weighing up to 31 kg, courier received a 300 yuan fee. The sender is Mr. Li's father, the recipient is also the father, leaving the Changchun home address.

The man went to Changchun, but the box didn't arrive.

Mr. Li went to Changchun that night, but two days passed and never waited for the box to come back.

August 26, he gave Shun Fung's customer service call, customer service staff said currently do not know where this piece, need time to check. 27th, he called again, customer service is still indicated in the query. 28th, customer service staff said that the express query, has been lost, and said the claims department staff will contact him.

"I don't talk about claims! Mr. Li was very angry, he asked the customer service staff to tell him where to lose the express, how to lose, why lost. The response of the customer service staff was three "don't know". "Am I asking too much?" A 31 kg metal box, the "evaporation", I have to know how to lose it. Mr. Li said that he was unable to accept the attitude of Shun Fung.

Later, Shun Fung Express claims staff several times to contact Mr. Li, Mr. Li refused to talk with him. Mr. Li said that he did not understand the domestic express industry situation, was also not insured according to the value of the goods, if the settlement is only in accordance with the cost of the courier several times compensation, that is not compensable. "It's not a matter of money, it can be bought again, but I want to know how my things lost, even a bottle of water, you have the obligation to tell me." ”

The value of the lost object is 170,000 yuan.

Mr. Li tried to call the police, and both Beijing and Changchun were asked to report to the other city. "Alarm can not solve, can only wait for me to get back." "said Mr. Lee.

September 13, Mr. Li again found Shun Fung Express in Changchun Company, still did not get what the argument. Then, Changchun Airport police call him, ask him for the list of missing items and pictures. According to Mr. Li: His brand suitcase is worth 780 pounds, with an Apple computer worth 1500 pounds, a 1500-pound Armani suit, and a lv bag ... According to his calculations, the equivalent of RMB more than 170,000 yuan.

"It costs at least 200,000 yuan to buy these things domestically," he said. "It's unbelievable that the other person lost something and didn't explain it," Mr. Li said. Mr. Li questioned the matter for Shun Fung staff thief.

Yesterday afternoon, the reporter entered Mr. Li's shun Fung number of inquiries, the process is still fixed in the "23rd 22:12, this express in Beijing Distribution Center, ready to send to the next station."

Shun Fung: Police report to both airports

Last night, the reporter contacted Shun Fung Express Jilin District Public affairs manager Sun Wancheng, he also express sorry for the loss of Express.

"It's not that we don't give an explanation, if we can answer his question, that means we've got it." In fact, since his August 26 call began, whether Beijing or Changchun side, are very attached to the matter, the same day and the airport police communication, the police have intervened, but there is no result. "Sun Wancheng said, the company's attitude is to claim first, if the missing express sent back to Mr. Lee, but Mr. Li has not accepted claims, so can not talk. For Mr. Li questioned Shun Fung thief situation, Sun Wancheng said: "The company has a variety of monitoring processes, if the internal staff for the case, it will be a good solution." ”

At the same time, Shun Fung said that their collection is the inspection, Mr. Lee listed with the day Shan Express Courier said inconsistent, and some brand-name clothing is not new clothes. Therefore, the company also hope to find this suitcase as soon as possible, Shun Fung has been to Beijing, Changchun Airport police alarm, hoping to deal with this matter as soon as possible.