Handle NET set up new benchmark for group buying industry

　with the 315 International consumer rights Protection Day approaching, the domestic Superman gas Group purchase website handle NET new measures, announced in the top ten key cities opened "12315 Green channel", marking the handle net consumer rights and interests protection work into the networking, systematic new phase, for the group buying industry and even the electric business industry to erect a new benchmark for consumer rights protection.

At present, the handle network has opened the top ten key cities in the country 12315 green channels, including Beijing, Guangzhou, Shenzhen, Chongqing, Hangzhou, Hefei, Nanchang, Suzhou, Wuhu, Nanjing, other cities Open green channel work in the deployment. It is reported that in the top ten cities, handle network is the first group buying industry (many cities are also the only one) to open 12315 Green channel Group buying site.

In this respect, the industry pointed out: Handle network Top ten cities "12315 Green channel" of the opening, will form a linkage between enterprises and administrative departments to jointly safeguard the legitimate rights of consumers buy a new situation. The move has not only created a group buying industry initiative coalition government departments to guide supervision and common Protection of consumer rights and interests of the first, will also drive the group buying industry a new round of service standards to upgrade. At present, has included glutinous rice nets, litters group, such as many groups of peer group, competing to imitate the handle net this approach.

2012 as China group buying industry Restructuring optimization of the year, after-sales service is the site of group purchase competition, consumer recognition and satisfaction will become the key factors affecting the development of group buying enterprises. It is clear that the handle nets the top ten cities of the national conservation linkage of the new measures, set up a proactive, interactive, linkage of the after-sales service system, to achieve the handle network for businesses, consumers the best shopping experience of good faith commitment, in our country group buying industry and even the electric business industry to pull the top, so that consumers have more trust and recognition.

At the same time, the handle network in the internal establishment of pyramid service system, and set up a consumer Rights protection department and Complaints Center, call center will be transferred to the Headquarters Complaints Center, in case of major incident complaints will be transferred to the consumer rights and Interests Protection Department, the fastest to help consumers solve complaints.

In this respect, the State Administration for Industry and Commerce, Li June, deputy director of consumer rights protection, stressed the importance of consumer protection for enterprise development: for enterprises, security and integrity embodied in the attitude of consumers, pay attention to consumers, from the consumer's vision to plan the development strategy of enterprises, security as the business of the Enterprise, Will be good faith as a business, can make enterprises and industry promising.

In fact, handle the consumer protection work has introduced a number of innovations, including "expired unused automatic refund", "Call center", "three packs of buy" and so on a number of initiatives are in the field of domestic group purchase set a precedent. Industry personage Analysis thinks: Only the enterprise that really attaches importance to consumer, can obtain the consumer approbate. Handle NET opened "12315 Green channel" will lead to buy and even the entire electric business industry more focus on consumer experience and services, thus speeding up the process of industry evolution.