Highly competitive, customer service quality is essential

　2014 for the electric business industry is very fierce, in this fierce competition, the electrical business industry to survive, that must have enough volume to support, otherwise you will be the next disappearing object. So how do we improve the deal? Let's take a look at the simple process of electrical business:

1 flow

2 Consulting

3 deal

4 repeat customers and facilitate transactions

Well, the current flow of a lot of electric dealers better solution. Then counseling is the point. The reception consults the customer is the work which the customer service faces. Then the quality of customer service will directly affect the deal. Of course a good customer service brings not only a deal, or a brand reputation.

When the site has traffic, most customers will not directly to the list, although the customer has been your information on the page attracted, but most customers will still consult the customer service, consulting some important information, so he can be more assured in the order. A client to consult, stating that he is very often the desire to buy. So a good customer service can lead to more than 70% of the consultation deal. But these are all skillful.

Customer consultation when the main customer service to do is how to guide consumers to understand the purchase of this product has what good value, can bring to customers what? but can not according to the idea of consumption directly to talk about prices. Because everyone wants to buy low price high quality products. If you follow the customer's way of thinking, it will greatly reduce the bottom volume. So how to guide? customer service must do these things:

First of all: customer service is very understanding of their products, but also to understand the value-added products. Understanding the product allows the customer to understand the value of the product. So what is the added value? For example, if you sell a pen, you can say exactly what color the pen is and how long it will take to basic information. Then this pen in the hand is very comfortable, the hand is not easy to tired, this characteristic is cannot see the additional value of the pen. If I let you know, would you not buy it?

In addition: Help customers understand the purchase demand. Many times customers do not know why they buy this product, just know to buy or the product is unfamiliar. This is what customer service needs to help. You need customer service in the chat with customers to help customers understand the purchase needs, in the process of helping to promote the deal. Such a deal is also the customer's favorite.

Of course, customer service is very important before you know what the customer service needs to do. A good service attitude is the prerequisite for a deal.

In the end: in the fierce electricity competition, not only price war, but also business services. Our society is a society of relations. Most of the time customers choose not the price but your service. Just like some merchant delivery service is very good, the product price is relatively slightly high, but still many customers are willing to pay for him. Therefore, customer service is essential to improve the ability of all aspects of customer service is the necessary means of competition in the electricity business!

Article by the Asian Fluid Network www.liuti.cn Original A5 reproduced please specify, thank you!