During the epidemic, many companies, especially SMEs, will worry about digital transformation. Faced with digital transformation, SMEs may start with business process from automation
Not daring to turn, not turning, no money to turn, is a common problem facing everyone. But even if many companies do not lose money and have certain solutions, they still dare not switch.
The reason is that the solution is even more worrying. Opening the solution provided by the service provider can easily range from tens of thousands to hundreds of thousands. But looking at the content of the plan, we have to take a long time to think about it from the ground. Well, it may be "long". In other words, the solution is not sufficiently grounded.
There are several reasons for this situation:
1. The general solution provided by the service provider is born out of the template for serving large enterprises. Many service modules are currently not needed by SMEs, but they are packaged and sold.
2.
The technical team of SMEs is generally rationed, which invisibly increases the deployment difficulty and after-sales service frequency of service providers. Service providers generally do not lend themselves to subdivided solutions for such customers.
3. The customized solutions issued by service providers for small businesses are not indispensable, but the payment capabilities of SMEs are average. Considering the profitability, service providers are not willing to accept such orders.
To a certain extent, in the case of a large number of digital transformation service providers without shortage of orders, SMEs have become an "unseen" group, but many products and solutions on the market cannot meet their needs.
In fact, under the pressure of economic downturn and the increasing uncertainty brought by factors such as
the epidemic situation, a large number of SMEs generally have an urgent need to increase efficiency and reduce costs. More companies are thinking about how to increase efficiency and reduce costs at the moment. They expect immediate results, rather than investing costs in response to unknown changes. On the other hand, they do not know enough about
the digital services market, or better solutions have not yet reached these companies.
Therefore, it is not that there is no demand, but that the current market cannot meet these demands. How to solve this problem?
Since enterprises need to quickly realize efficiency gains and cost reduction, and digital solutions require investment and time, is there a solution that has both? If your business encounters this situation, it is recommended to start with automation, to be precise, start with business process automation.
What is the reason? And see below Wang Jiwei channel for your analysis and interpretation.
Transformation starts with automation, let's understand business process automation
Digital transformation is inseparable from automation, dataization, and intelligence, but many companies are not sensitive to data at the current stage of development, and the demand for dataized operations is not strong. They even think that there is not much data available. As for intelligence, for most companies, it may be a problem that will only be considered in the next few years.
Not to mention the deviation of these companies' understanding of data and intelligence. If this is really the case, it is recommended that your
digital transformation may start with automation.
When it comes to automation, many people may think of robots in the manufacturing workshop. The application of robots, including 3D printing and other modern information technology production tools, is only part of the business process. All business units of an enterprise have certain business processes. As long as the business processes can be automated, this involves business process automation (BPA).
BPA refers to the use of digital technology to automate activities and services that complete a special function or workflow. Business processes can be determined based on many different parts and links of organizational activities, including sales, management, operations, supply chain, human resources, and information technology. Therefore, business processes are flooded in all sectors of the business.
The purpose of business process automation is twofold: one is to replace human employees for safer, faster, and more efficient production, thereby improving production efficiency; and the other is to reduce the number of employees through the use of robots to avoid unnecessary labor costs and waste of labor resources.
This is like the fitless robots such as Dawei and Chongyunxiao in the cartoon "Transformers". Multiple robots combine to form a giant robot, and their abilities such as combat power, defense power, and computing power are greatly improved.
In system integration, maximizing the integration of all enterprise management software and related hardware is the basis for automating business processes. Because only through the integration and integration of ERP, CRM, HRM and other enterprise management software, it is possible to achieve partial integration.
At the same time, it also brings some difficulties for enterprises: some enterprises may need to integrate hundreds of software together, and some APIs also need to purchase licenses. The difficulty of implementation can be imagined.
Even if it takes a lot of money to achieve integrated automation, it still needs very professional personnel to control and maintain. Such people are rare in every enterprise, and the return on investment is not as high as imagined. Therefore, before talking about large-scale system integration, it will often invest tens of millions or even hundreds of millions of yuan, which is not something that ordinary enterprises can play.
Different from the past, business process automation is simple and straightforward
But now it is different.
Cloud computing, AI, and robotic process automation (RPA) give business process automation new vitality, and at the same time have simpler use logic. What a simple method?
First, cloud computing does not require enterprises to deploy large-scale servers (except for private clouds), and can be elastically scaled. The cost of hardware equipment is saved, and software services can be customized and paid on demand.
Secondly, SaaS services make the deployment and application of business process automation easier, so that companies no longer need to consider deploying enterprise management software locally. At the same time, the cloudization of a lot of enterprise management software such as SAP and Kingdee also makes its application simpler than in the past, and the integration of SaaS and PaaS services with AI technology makes the automation of business processes more thorough and smooth.
Third, the maturity and application of technologies such as RPA and Workflow have given more SMEs the right to quickly enable business process automation at low cost. Especially RPA, as long as there are a lot of repetitive, rule-based business processes in the enterprise, you can use RPA to automate business processes, regardless of whether the enterprise is on the cloud, even if your enterprise only has two or three office computers, even if your business Just a personal PC.
In the past two years, RPA has the characteristics of low investment, high return, strong scalability, simple deployment, compliance, non-intrusiveness, and wide application range. . At the same time, it has become an indispensable technical solution for business process management. Especially after RPA is integrated into AI technology, enhanced intelligence makes it more scalable, and it is one of the important human-machine collaboration tools for the digital workforce in the future.
The key point is that RPA can also be used as an enterprise's automation and intelligent strategy to guide enterprises to gradually realize digital transformation through business process automation.
Start with business process automation, realize operation data and complete digital transformation
Simply put, the process of enterprise digitization is the process of gradually realizing network operation, automation and dataization of enterprise operations. At the same time, this progressive implementation process is also a process in which the difficulty factor gradually increases.
As a result, business process automation drives data to run faster. After the automation is completed, the data will be processed and applied more. Until the day when the enterprise's operations are fully digitalized, that is, when the enterprise completes its digital transformation.
Postscript: automation of business processes opens the door to digital transformation
At present, most companies will use Excel or some invoicing software to process these data simply. Many companies think that it is enough to have this data. This is just a preliminary application of data.
How to use the data more effectively? Still taking the fruit shop as an example, it depends on how much money you have earned, and you can open the WeChat transaction record to have a glance, and you will know how much you earn in a day. If you carefully check which fruits are selling well, combined with the current season and the storage conditions of the fruits, you can determine which fruits will be purchased tomorrow. This is a simple data analysis process.
This process of judging the next business behavior through
data analysis is digital operation. In the operation of an enterprise, all these data are aggregated together, and then a visual data observation board is formed, through which the overall operation of the enterprise can be understood. If these data are further analyzed through the corresponding algorithm model, the corresponding enterprise management guidance plan can be generated
The point is that the entire process of collecting data, analyzing data, and generating reports is automated and requires no human involvement. As long as there is corresponding data, the system will automatically generate a visual report for enterprise managers to refer to. As an enterprise manager, you only need to make corresponding decisions.
In the future
digital economy era, the core competitiveness of an enterprise's operation lies in whether it can process a large amount of complex data with a certain amount of computing power. After combining all possible factors, it will give a result for enterprise managers to make decisions. The faster this digital analysis process, the faster the decision response, the stronger the company's core competitiveness.
The benefits of data operation are many, but the difficulties of enterprise data are also many. But without a thorough data construction, there will be no successful digital transformation. The digital transformation is enough to determine the competitiveness of future enterprises.
Choose a suitable tool and start with business process automation. It can not only effectively solve the current problem of increasing efficiency and reducing costs, but also help enterprises to achieve complete digital transformation in the future, but also improve their core competitiveness.
