Matters needing attention in logistics distribution of e-commerce website

For many years, the online shopping distribution link weak reality is to enable consumers to abandon E-commerce and insist on the choice of physical store shopping main factors, but also lead to http://www.aliyun.com/zixun/aggregation/8002.html "> E-commerce companies lose customers, business failure of the important reason. The survey shows that the distribution problem is the most important reason for people to give up payment in e-commerce activities. Below is a list of some of the better experiences in the distribution process, which will help businesses more rationally handle the process and make it more efficient for customers.

(1) The Imperfect distribution page is the most easy to cause "unfriendly" feelings, this phenomenon in E-commerce site payment process is more common. Many sites overlook how to answer such questions to customers, such as: "How long does the process take?" "or" How much does it cost to pay? "And so on, so many orders have been lost for this reason."

(2) Do not "need to register to show prices." Do not let your clients take pains to jump over barriers to see the cost of transportation; instead, customers should know all the expenses on the shopping cart page. If the freight is based on the destination of the given, may wish to enter the customer code to query.

(3) product page information. The explanation of the distribution needs to be told before the customer is shopping and should be displayed as much as possible on the page. Adding a pop-up box to the product page is a good way to get the customer to know about the distribution cost and time.

(4) Add a link to the distribution Information page in the next single page. When the customer in the next single page to choose the mode of transport, remember that the various ways need to be explained, you can add the corresponding distribution information page links. In this information page, please specify the expected delivery time for different regions.

(5) International Distribution Information page. International distribution is relatively complex, please give international customers a detailed explanation to enhance their confidence in the site shopping. The description should include information such as the probable cause of the delay and customs fees.

(6) do not profit by distribution. Customers are sensitive to shipping costs, so don't overdo it to make a profit. Some companies, such as Columbia House, have been in trouble because they have played some tricks on freight and have been complained by customers.

(7) For large orders to give free shipping concessions. If you order the average sales amount of 50 U.S. dollars, then you can try to give more than 60 U.S. dollars to order free shipping concessions, thereby promoting the increase in the volume of large orders.

(8) Compare the price of the logistics company. Through the software to compare the price of several logistics companies, for different regions to choose the most economical way of logistics.

(9) List the delivery cycle of different regions. In the Distribution information page, according to different regions, listed EMS, UPS, FEDEX, DHL and other logistics company's delivery cycle.

(10) After the receipt of orders on the 2nd day to complete distribution. Customers find it difficult to accept sites that require multiple business days to complete order processing. Therefore, please compress the working time within 1 working days, that is, complete the distribution on the 2nd working day of receiving the order.

(11) The delivery of Express parcel Post is completed on the same day. If the working time is allowed, please complete the delivery of the express parcel which needs to be sent to you within 1 days or 2 days upon receipt of the order. This is because many customers do not realize that when they choose the 1-day delivery method, the site will take 1 working days to process their orders. This situation will likely result in delays in actual delivery.

(12) through e-mail to enable customers to obtain parcel post query number. Even if most companies or sites have adopted this friendly customer service approach, it should be emphasized. Timely use of e-Mail packet query information sent to customers, in addition to the query number, the correct query page links should also be attached.

(13) Give the international distribution a certain discount ratio. When the freight discount promotion, please give foreign customers a greater discount space. This offer is not necessarily free of postage, but at least a certain percentage of discount.

(14) Enclosed parcel post with company logo. In the packaging and the company's logo, you can reduce the phenomenon of unclaimed parcel post. Because in some cases, other family members or roommates will refuse to sign parcels of dubious origin, so adding the company logo will help them identify the consignee.

(15) bear the liability for loss of goods. Although this is not your responsibility, in the eyes of customers, you are the only person who can solve this situation. If the customer calls to inquire about the parcel which has not been delivered, please communicate with the logistics side. If the parcel can not be found, please redistribution of the corresponding goods to the customer, and then discuss with the logistics side of liability and compensation.

(16) Less commitment, more cash. This is the most important point in the whole customer service work, not only in the distribution link. Make sure that the distribution cycle is feasible, usually by adding 1 business days to the normal distribution cycle.

This digest has been published in the "Network Marketing-the road of the network business Success".