Poly Mei Shop promotion, poor fall into the "double crisis"

March 1, Poly-mei excellent goods store attracted the attention of many consumers nationwide, three days the site sales of 1 billion. But half a month later, Poly-Mei excellent products have fallen into the brand credibility of the "double crisis": in services, logistics crashes lead to delivery, customer service can not contact; In the quality of goods, the question of the site "sell leave" voice in endless

I didn't get the goods for the next half month.

"March 1 orders, to now have received nothing to buy." "On Sina Weibo, there are so many consumers complaining. and Chen Au founder of the United States also publicly admitted: "This time, logistics does have a problem." ”

Consumers buy "suspected fakes"

If the logistics problem can be solved sooner or later, Poly-Mei excellent products by consumers questioned "selling leave" is directly related to commercial credibility. Some users have received the goods have complained that "buy products suspected fake", there are people on the Internet and "counter authentic" contrast, pointing out that the two different, require the site to explain or return compensation.

Reporters trying to "merchandise authenticity" problem to poly-Mei Excellent products customer Service Hotline 4000123888 consultation, but dialed 12 times are not connected, the phone is always in the "Agent busy" state.

The percentage of fake fakes is as high as 90%

Previously, claiming that "poly-Mei excellent products before the staff," the Netizen in Tianya, said, Poly-Mei's big cosmetics from a cottage in Guangdong professional, fake ratio of up to 90%, in order to increase the credibility of the post also shows some of the United States excellent cosmetics products purchase orders. Although Chen Au, the CEO of the United States, insists that "this is a competitor", he has not been able to offer convincing evidence to consumers.

Reporter learned that, generally speaking, the net Sale cosmetics genuine "price bottom line" for the counter price of about 70 percent. But in the "301 Shop Celebration", Poly-Mei excellent products on the site a lot of goods low to 4, 50 percent. and Chen Au to this explanation is "because of the large volume of shipments so the lowest discount."

For the recent complaints concentrated situation, Poly-Mei Excellent products senior Vice President Liu Huipu that this is "because the customer service is not packed in time for user services, users are more angry," but he still insists that Poly-mei excellent product sales of 100% is authentic. But Liu Huipu also admits that the current site can not provide testing the authenticity of products, "if the user is not believed, poly-Mei can be unconditional return." "(Shangyuan)