Taiwan service account stolen player rights issues such as mount in the back

Introduction: December 9, "World of Warcraft" CTM on the line, triggering a mainland player's third sea-crossing expedition. In order to experience the new race, the new play, many mainland players over the delay, buy a month card and agents fighting in Taiwan.　　In the player experience, at the same time, the problem of the player's rights, such as Awn in the back, seriously affected the expedition platform to serve the player's experience. Recently, there are players in the forum post for help: "Hope to use the strength of everyone to carry out the end of the rights!" To Chivandi Justice! ”。　　The player in the post described the colleague Xu's desk account was stolen, seeking customer service help but was judged as inside event.　　As the victim of the game account stolen Mr. Xu, equipped with gold coins stolen, part of the characters are also deleted, was very depressed, the result met the unfair decision of GM, the player rage deleted the account on the full level role, and intends to defend the end. Player rights event Playback: December 13, 2010, Mr. Xu found the stolen number, some of the role of the game was maliciously deleted, all gold coins disappear.　　In a shock, the first time in the game sent a feedback letter to seek help to restore customer service, and the same content to send customer service email.　　December 14, 2010, Mr. Xu received a customer service reply, said the Restoration application format is incorrect.　　December 15, 2010, Mr. Xu submitted his application again in accordance with the format of customer service request.　　December 16, 2010, Mr. Xu received a customer service reply, said already in the reception.　　December 20, 2010, Mr. Xu received a customer service response, said the incident is not stolen, the role and items are not restored, customer service also said the application is fraudulent, if the continuation of this behavior will retain the possibility of further punishment of the account.　　December 21, 2010, Mr. Xu will wait for the customer service response period from 80 level to 85 of the Mage role removed, in order to show the Chivandi customer service team protest.　　December 22, 2010, Mr. Xu sent "a letter to Chivandi customer service team" by mail. December 23, 2010, Mr. Xu's colleague Mr. Chen to help it in the forum post "with the power of everyone to carry out the end!" To Chivandi Justice!　　And seek help from Sina Weibo, hoping that all players who are unfairly treated in Taiwan will be able to stand up for their collective rights. Activist players interviewed for fear of the long process of defending the rights after the event, small series The first time through Sina Weibo and post the player Mr. Chen communication, Mr. Chen told the small, although the official network has "line boarding service reply system", but in any case also cannot submit, each prompt "Please try again", So there are problems only through the game built-in feedback, and customer service response time is generally around 1 days.　　Mr. Chen has sent an e-mail to Chivandi customer service and is still waiting for a reply. Player Chen also told the small knitting: "I believe that through a lot of Warcraft forum can be learned that this is a mass event, the theft of the wrong of course not in Chivandi." But I startedFinally think Chivandi as an operator, has the obligation to help players recover data, rather than now just check IP to determine you are fraud. Of course, I said it's not easy, I expect the process will be more difficult. I will also tidy up your thoughts and messages and send them to Chivandi in writing (EMAIL) to let them know that although there is no way for the justice to cross regional virtual data disputes, let them change the perfunctory and irresponsible attitude towards the mainland players. "Mr. Chen is worried about the long process of activism:" I expect the process to be more difficult and more lengthy. In all of the victims, some players may simply leave the Taiwan service, leaving the Warcraft, and some players may compromise on this, so the power of the rights of protection dispersed. So also ask the media to be more concerned about the rights of the event, to help players get the right. In addition, before the Chivandi operation of "World of Warcraft", there is not a trans-regional operation of the game has so many domestic users, the future of domestic players to play outside the service, other regions or countries to play the State service will not be less, so Chivandi how to deal with is likely to be a case. "Agent caused the player IP repeat serious impact of the decision in the player rights incident, the conflict between the player and customer service focus on the IP survey." The use of agents, has become a lot of players to play the game of choice, this phenomenon is not only the appearance of outside clothing. At home, there are a lot of network operators, for online gamers, want to gain in the game when a good speed, to achieve smooth, not the purpose of cards, or switch to their own network access, or give up the game of different nets, instead of playing the same net game. It does not say that switching to the same network access costs and difficulties, if the player simply for the game to smooth and give up the original have a lot of friends of the server, it is even more difficult.　　Therefore, the game Agent software not only becomes the player to play the domestic net swims the assistant, also becomes the play outer clothing the first choice. Small series on the agent IP problem to several well-known game agent software customer service for consultation, game Agent software customer service said, usually choose the same line of players will have thousands of people, but the IP will be the same. When the mainland players are playing in Taiwan, they are affected by the network condition, there is a high delay, in order to get a smooth game experience, most players choose to use the game agent. and using the same agent software the same line of players IP are all the same, so it is difficult to determine whether the player himself landed, or the number of people landing. Players believe that in the event of an IP address investigation, the official should take the agent into account, rather than arbitrarily judging from the surface.　　Or the official can communicate with the agent investigation, verify the player's real IP, rather than proxy IP, so as not to cause unjust. Enthusiastic player platform service account Recovery strategy account stolen number is a player often encountered problems, a lot of users in Taiwan account stolen from the audience, with their own experience summed up the following Taiwan service account: 1, Taiwan's official website now has a fax refill registration information Services, the proposed registration letterDo not have all the rest. 2, the official network has an on-line reply system, the information writes all words, the efficiency is very high.　　In the use of this online response system, we should pay attention to Firefox browser, ie may be wrong, fill in the content to be concise and clear, too much will overflow, there is punctuation in English mode.　　3, online reply before, change good password, the game to find GM return, this return do not open agent, to direct connection, and then return normal offline time, find a not open agent.　　4, if there are package statistics plug-ins, often screenshots, retrieve G-coins, there are screenshots quickly.　　5, if the recovery account, found that g-coins and things less, please continue to return, do not be GM's letter interference, it is best to fax the screenshot before the customer service.　　6, fax and telephone efficiency is highest, more use. Conclusion: As of the press, the player has not been Chivandi customer service response, more play will continue to pay attention to the progress of the cross-sea rights violations. If you have any thoughts and opinions on this incident, you are welcome to add the message to the discussion.　　(Digging the net) attached: to the Chivandi customer service team of a letter of the Honorable Intelligence Customer service team, you good. I was almost out of anger when I wrote this feedback letter. My World of Warcraft account on December 13 found stolen number, some of the role of the game was maliciously deleted, all gold coins disappeared. At the same time, I was in the game to send a feedback letter to seek GM help recover, and the same content to send customer service email. At the same time, I doubt whether the computer has been in the Trojan horse program, and the installation of the anti-virus program did not find, then immediately install other anti-virus program check, do find that there are more than 20 Trojan horse programs. To be on the safe side, I made a full format of the hard drive.　　And so it was late at night, because I had to work the next day, I went to rest. Sleep is not good, because after all, in the Taiwan service devoted more than a year of energy, above also have several good colleagues, I have fun. But I did not worry too much, because as a continental player I choose the Chivandi, except to be able to play to the world Synchronized game version of this reason, it is important to believe that Chivandi services.　　As early as the TBC period, I have been to Taiwan to taste the experience, at that time, the service quality of the services to let me quite touched, this is precisely the mainland operators are not enough places. The next few days I continued to play the role of the mage, this is the only one left me a game role. Although not a role to play, but I do not play a happy, because of my three characters in the Death Knight is I poured the most energy, stored my most game gold coins, but also is my first time after the CTM to 85 level, originally can with colleagues dozen hero City of me, Now I have to Hyjal to do the tasks that have been done. In this waiting process, I received a GM response on 14th, saying that my application format was wrong, 15th I submitted the application in accordance with the format of GM requirements, 16th I again by the GM's replyThe expression has been accepted.　　By this email, my heart finally settled down, I kept and friends said, Taiwan service is good!　　After 4 days, that was the night I tried to get the mage character to level 85, the big blow came! GM's reply that this incident is not the theft of the incident, do not restore the role and items, customer service also said that my application is fraudulent, if the continuation of this behavior to retain the possibility of further punishment of the account. After reading it is more anger than disappointment.　　As a victim, to seek the protection of the operator, but became the Chivandi eye inside "Le color"? I always buy the monthly card, on time storage value, in order to be able to play smoothly in Taiwan, the monthly also have to buy proxy server account (27 agent). I carry out all the obligations of a normal consumer, but I do not enjoy the rights that a normal consumer should enjoy. I would like to ask the company, why do you think I was in inside? Have you ever done any serious research? Just login IP? Then I am responsible for telling you that the IP of the player using the same agent software may seem similar to you. If you are in Taiwan, what will you do if you encounter such a business in the process of consumption? I don't know much about the laws of Taiwan, it may seem to you that your judicial system is better and you are more protective of consumers. It may not seem so to me, you know, with your last irresponsible reply, I can give you a formal letter of attorney on the mainland.　　Whether it is the Nineth city or NetEase, they will not use such irresponsible words for their clients. The day before yesterday, I removed the mage from level 80 to level 85 during my waiting period to show your protest. You know, when the mage first arrived at level 85 to return to Ogma, he received your letter of reply, the worst birthday present in my life. If you can not give a satisfactory answer, this will be my last part of the fate with you.　　The reason for this application is because in this huge pressure of society, I really do not willing to, not willing friends, not willing to World of Warcraft, not willing to this once the endless happiness. Remember, dependent! Your irresponsible reply to me today has deprived me of the confidence to continue to play in the Taiwan service, but has lost a loyal user to you. Maybe a user is nothing to you, then I can give you a message, according to what I have seen in the major World of Warcraft forum, this time the stolen number is a wide range of events, and each user received the injustice, his friends will give you what evaluation? Today, a lot of mainland players are looking at this event. Shouldn't the operating company stand up at this critical moment to protect his users?　　In a sense, this is also to protect yourselves! PS: The role of the Mage is deleted by myself, before the deletion of the last gold coins to two of good colleagues, thisIs my own problem, do not need to recover.