Taking stock of all kinds of jiaxing online shopping traps

Zhejiang online March 28 No taobao experience of direct remittance to the seller, the result was cheated; the photos appear to be cheap clothes but there are flaws; buy goods when the merchant sweet, return is vicious; Nowadays, the network buys the popularity, the net buys the question also to be increasingly prominent, the seller will find ways to set up the barrier, the trap in each link of the net buys, the maximum obtains the benefit, often also violates the consumer's legitimate rights and interests.

According to the CCTV 3 15 party received all kinds of clues statistics, online shopping complaints volume ranked top, of which buy into the net purchase complaints hardest hit. Because the majority of the shop's jurisdiction is far from consumers, coupled with the difficulties of proof and other factors, online shopping consumers need to pay more attention to the rights.

Reporter from Jiaxing to understand that in recent years, Jiaxing online purchase complaints growth faster, and type concentration, all kinds of traps more typical, like online shopping consumers can learn from it.

Trap One:

Remittance before delivery

March 1, Changsha, Hunan Province, Ms. Tao to Jiaxing Industry and Commerce Department call, said that their online fancy Haining Xu a textile company of a decorative cloth, decided to send money to buy. But the seller of soup said that the remittance must be received, she had to transfer around 4 o'clock in the afternoon on February 29 about 360 yuan. After that, Ms. Tao many times to call soup a contact phone, can not get through, suspected that she was cheated Tao Xu Business department, hoping to help find the seller soup, save the loss.

On the order sheet faxed by Ms. Tao, the company of Soup is "Haining Textile Co., Ltd.", the address is "Zhejiang haining Xu (home textile City) Market Road No. No. 678". After inquiries, Xu jurisdiction is not called "Europe and Asia Xin" business, and home textile city there is no number No. 678. Tao encountered a network scam, fortunately cheated amount is not small, but she still feel very depressed, and want to take back their cheated 360 yuan of cash.

In order to find soup, Xu Industry and Commerce Department according to Ms. Tao provided a landline phone number contact the bureau, inquiries to the soup on February 29 for a telephone transfer machine, so leave Miss Tao's phone has been unable to get through. And the telecommunications department to provide a mobile phone has been shut down, business address and home address can not be directly linked to its own.

In the soup of a family address of the double village, law enforcement officers to find the village committee, because the double village almost the village demolition, now can't find soup. Finally rely on one of the relatives of soup, many contacts, and finally found the soup and his family. Tang admits that she has received a remittance from Ms. Tao, saying that she will send the decoration cloth immediately. For a fictional "Eurasian Textile Co., Ltd.," the conduct of business activities, Xu Industrial and commercial branch will further investigate and deal with.

March 5, in Hunan Province, Ms. Tao calls Xu Industrial and commercial Branch, said that the goods have been received.

Consumer reminder: industry and commerce to remind consumers, long-distance shopping is best to choose a reputable Third-party payment platform for transactions, if the choice of bank remittance methods, to do "four pay attention": Pay attention to the authenticity of the seller, the company is located in the business sector website inquiries; Ask the caller to provide a landline that can be contacted at different times to confirm the validity of the seller, pay attention to the reputation of the sellers, check the credit information of the company through the network search or business website, keep an eye on the document evidence, save the bill, etc.

Trap Two:

Pay attention on delivery.

Bought an Apple phone online, and found it was a fake. To this end, Tongxiang Chiang thought that he had met the sellers and express Company's common deception, rights protection for 3 months, the rights of the road also went unusually difficult.

Last November 7, Mr. Chiang bought a so-called Taiwanese version of the iphone at a Taobao store called "Fangtao 19831025", but later found that the phone simply did not have Apple's four-generation function, or even worse than the average smartphone.

Mr. Chiang also often online shopping, so know how to avoid some traps and risks, the purchase of this phone also left a heart, took the way to pay the goods. On the afternoon of November 8, 2011, Mr. Chiang received the mobile phone sent by courier delivery. After unpacking the package, Mr. Chiang wanted to insert the card for inspection, but delivery did not allow it. After seeing no problem with the appearance, Mr. Chiang gave the money to delivery on the spot.

After delivery left, Mr. Chiang hastened to test the machine, only to discover that it was a "fake apple", so he found the seller to negotiate. The seller initially agreed to change the machine, on condition that Mr. Jiang give the seller 300 yuan. Since then, Mr. Chiang has changed three consecutive mobile phones, all of which are shanzhai machines.

At this time, Mr. Chiang began to suspect Express and "cheater Sellers" is a gang, because the express delivery did not let himself on the spot test machine. So Mr. Chiang found the express company, but The Courier said, the payment has been called Taobao. Later, Mr. Chiang reported to the police, but the police were too small to file a case.

The Express company in the waybill behind the "Express waybill contract clause" of the second clear provisions: Prohibit the delivery of imitation goods, origin of ambiguous items. The fourth article stipulates: The Courier has the right to check and verify the goods in Kaifeng. For these two, Mr. Chiang thought that express company did not do, also have certain responsibility.

Express companies feel that they are also very unjust: "We express the company's basic services are express delivery." We can't identify it as an imitation. As for customer collection when put forward to test machine, we are no way to do, mobile phone test machine later became an old machine, will affect the second sale. ”

Afterwards, The courier company to contact Taobao, provided the express Taobao order number, but Taobao replied that no this single. After Jiaxing the investigation, mediation, the final result is that the express company agreed to return to Mr. Chiang to buy the machine by courier company received payment service fee.

Consumer reminder: "Fangtao 19831025" Taobao Shop is a personal office in Shenzhen online goods sales shop, to Jiaxing Consumer Protection Committee, such consumer complaints to resolve more difficult. In accordance with consumer complaints, the general consumer should be to the site of the Consumer Insurance Committee complaints. But consumers are complaining, also difficult, because this kind of shop in the local no physical store, online sales also did not obtain legal business qualifications, in other words, consumers if you want to compete with him, only in the understanding of the basic information of the registered shop people, find a person to open the online shop in the lawsuit.

King Jiand, secretary general of the city's consumer protection committee, said: "In this case, the courier said that the payment is Taobao issued instructions, the payment is also given to Taobao, if so, the three relationship is, mobile phone sales and Taobao have cooperative relations, Taobao and Express have cooperative relations, Taobao should bear joint and several liability, Therefore, we suggest that consumers to Taobao location of the consumer Insurance Committee to complain. ”

Trap Three:

Luxury goods Sold cheaply

Hermes, Chanel, Louis Vuitton, PRADA, GUCCI, these top luxury net purchase price than shopping malls cheaper than thousands of yuan or even tens of thousands of dollars, you are tempted?

As a group, Jiaxing City, Miss Wang is keen on online shopping, especially for luxury goods. Miss Wang said that in the online purchase of cosmetics, handbags, perfume and other items, than shopping malls counter price hundred yuan to thousands of dollars, good luck even can save tens of thousands of dollars. But half a month ago, she spent 1300 yuan on the catwalk network to buy a LV bag, the feeling that this package is not authentic, may be a goods. Just when she wanted to find a place to identify the authenticity, it was found that this is "impossible to complete the task."

Miss Wang said, she hit the show Network customer service phone inquiries, customer service staff commitment, the site all goods can be guaranteed to be authentic, but also are global supply, and with insurance, if the product needs to repair can call Customer service hotline or direct mail to the website. If consumers do not trust can also go to the mall counters ask the authenticity of the problem. Another luxury website has made the same pledge. "But I went to the LV store in Shanghai to ask, they told me, the counter only for the store sale of goods for after-sales service, online purchase of the same brand items will not be authenticated." ”

Afterwards, Miss Wang also contacted the Jiaxing Quality and Technical Supervision Bureau, the Quality Supervision Bureau replied: "China's quality inspection departments currently only to accept the issue of commodity testing, can not be identified for the authenticity of luxury goods." This allows consumers to fundamentally identify the authenticity of online shopping luxuries. At this time, Miss Wang suddenly in the home of all the online shopping luxury has generated distrust, think all may be counterfeit goods. And for similar online shopping behavior, Miss Wang will not be as impulsive as before.

Consumer reminder: Because the administrative department of the shop supervision of the laws and regulations have not been clear, the shop is mixed, there are some shop address unknown or no address of the situation, but also for consumers to buy luxury goods rights. Jiaxing Consumer Protection Committee to remind consumers, because the Web site luxury brand manufacturers have not directly authorized, can not guarantee the source of product channels, authenticity is difficult to control. In the online shopping to pay attention to the maintenance of invoices, warranty cards and other evidence. In the net to buy luxury goods must be rational consumption, pay attention to online shopping traps.

Trap Four:

Phishing Sites Flood

At present, Internet entry threshold is low, imitation cost is also very low, there are some online with the airlines or large booking network content similar to the "cottage site", with low-cost air tickets as bait for fraud. Swindlers through a variety of reasons, such as preventing ticket prices rise, two orders can not be paid together, no fees, insurance or tickets have been sold after the proposed replacement flights, so that consumers continue to transfer money to their account.

Mr. Zhang hometown in Urumqi, the Spring Festival this year, considering the train is too slow, he would like to fly home, can also greatly reduce the delay in the road time.

So Mr. Zhang through the network search, entered a booking website, saw a "4008-144-262" booking telephone, he immediately hit the past. A man claiming to be "work No. 0053" said: There is a special airfares Shanghai to Urumqi. Mr. Zhang booked the tickets for January 20 and January 28, and the fares were 299 yuan and 199 yuan respectively.

"Work No. 0053" went on to say that the construction Bank (601939, shares) of an account to play the ticket, and also asked to transfer money in the CCB ATM, printing by the article, the deal number and then call him to tell him. Then it will be sent to the booking information, and finally by booking information to the airport to pick up tickets. Mr. Zhang believed, immediately to the nearby Construction Bank ATM machine operation transfers more than 500 yuan (including insurance premiums). When you dial the phone again, the phone automatically prompts: "Sorry, no business number." ”

Consumer reminder: No matter how the means of fraud renovation, so long as consumers directly with the bank card remittance, the vast majority of counterfeit agents. To identify whether the formal booking site should be noted, to see whether the site has the Ministry of the operation of the record, at the same time, pay attention to whether it has cata (China Civil Aviation Transportation Association) certification qualification.

The Industry and Commerce Department issued a consumer warning to identify airline ticket sales websites, to remind consumers to search for air ticket sales sites, we should pay attention to identify counterfeit, counterfeit or shanzhai "airlines official website" "400" and other sites, but also pay attention to identify counterfeit, counterfeit or cottage of the relevant government Management department license or record signs, especially do not use "Promotion" of air ticket sales website, air ticket sales telephone, not to be low price air ticket publicity temptation.

According to survey statistics, the current air ticket disputes, a large part of the ticket agents are not formal, or false agent without qualification. With the development of online shopping, a lot of unqualified ticket agents can easily open shop, the lack of vendor qualifications and merchandise audit. The customer's interests are impaired if they are not paid or sold to the customer at a price higher than the actual fare.

Online shopping rights into a new topic

With the development of the Internet economy, the development of e-commerce further prosperity, consumption patterns continue to escalate, involving online shopping this new consumer industry complaints also rise. China's E-commerce Research Center recently released the "2011 China E-commerce Market Data Monitoring Report" shows that the 2011 Chinese online shopping users have reached 203 million people, an increase of 28.5%. However, in the process of online shopping, many consumers encounter fake and shoddy goods, price fraud and so on, online shopping for the consumer's life has brought convenience, but also face a lot of urgent problems to be solved.

How to protect consumers ' rights and interests in the process of online shopping is also a topic that many departments are studying. The State Administration for industry and Commerce to standardize the network group buying market operation order, maintain the legitimate rights and interests of network consumers and operators, issued the "on the strengthening of network group buying management activities of the views", the opinion of the consumer in the online purchase of rights and interests has been a strong guarantee.

In the case of Jiaxing, due to the surrounding has Shanghai, Hangzhou, Nanjing and other central cities, through the certification of E-commerce enterprises have 30,000 or so, five Fang Zhai, Linda Silk (002404, stock bar) and other local large and medium-sized enterprises have been "net". In order to build jiaxing network business Integrity brand, at the same time let the national consumers at ease to buy Jiaxing network of goods provided by the Jiaxing Trade and Industry Bureau and the Consumer Security Council has at the end of last year to build the country's first online shopping platform, so as to solve the online purchase dispute "to who complaints" and

Consumers everywhere in the purchase of Jiaxing network products, once the rights and interests of the damage, just use the computer, smart phone login to the platform complaints, material submission, mediation and processing can be used post and replies, network voice or video tripartite dialogue, the whole "net to the net", to avoid all over the consumer complaints about the pain.