The company wants to develop please treat the employee like the customer

As a boss, are you good to your employees? Do you treat your employees the way you treat your clients? And do you treat your employees equally? Are you better at treating certain employees than others?

When employees gain the trust and respect of their bosses, they are sure to pay back. They will be more concerned about their company, their colleagues and, of course, their customers. Not only that, they will better service customers, seriously solve problems, improve work efficiency, each other will be friendly collaboration.

If your employees feel that they are not trusted and feel humiliated working for you, how can they provide better service to their clients? How do you expect them to perform better if your employees are not paid a fair fee, are not given the appropriate responsibilities, or if the work assignments between co-workers are uneven?

How you treat your employees and how they treat your customers. Colleen Barrett, a former president of the United States Southwest Airlines, has a very simple organizational philosophy, in her words, "employees are our first customers, passengers are our second customers!" As the first customer of Southwest Airlines, employees gave the company loyalty, and they were extremely enthusiastic about the company's second customer, that is, aircraft passengers.

"Second-class citizens"

This philosophy has worked great. However, from a global perspective, many organizations and companies are unwilling to attempt to Colleen Barrett's organizational philosophy. I have seen many employees who have not been treated with loyalty, and these people are treated like "second-class citizens" in the company.

Here's an example. There is a retail store, they say their employees are "the heart of the company." The retail storefront is bright and tidy, and the goods are dazzling. The aisles are wide, the décor is good, and the signage is very eye-catching. Public rest areas are also very clean, and even in their parking lots it is hard to find rubbish. All this gives the customer a profound impression.

However, their staff area is another picture. The storage was so messy that there was no light in the room. The staff's personal locker is dirty, the environment is dim, and the damaged items are not repaired. The rubbish bin is everywhere, the lounge is also very old, inside of the furniture is old, use up also very uncomfortable, the food vending machine inside is full of junk food, is a noisy environment completely.

So it is clear that the company attaches great importance to its clients, but does not care about its employees.

Differential treatment

Here I would like to cite another example, a manufacturing plant, their head office employees are sharing office space. The staff entrance of the head office is very open and bright and spacious. The company's products are listed in glass cabinets, the walls of the hall are hung with customers using their products posters, when you are in it, as if you walked into a product museum. Every employee who works in an office has a great feeling.

But the workers ' entrances in their production workshops are different. When the employee badge with his work ID is scanned, the face is an oil-filled staircase, and after that, an honest revolving door opens wide. The lights in the hall were dim, and on top of the dirty Walls hung a shabby bulletin board with crooked writing about the required job duties, of course, no one cared. In the workshop was a striking red screen showing how many security incidents had been reported last month. The noise of the machine made the worker unable to hear the other person's voice.

So this is also very obvious. Some employees are treated with special treatment, while others are relatively poorly treated.

In fact, I do not think that the example of the above two companies are intended to treat their employees, keep them in the dark, chaotic environment, the crux of the problem is------"No one will notice", as time went on, these employees are gradually "forgotten", the surrounding working environment will become more and more dim, Getting messy.

Three questions

So how do you make sure that your employees can become their "first customers"?

First, communicate with employees. Ask them what they love in your company and what they want to continue to do. After that, you can also ask employees what changes they need to make to help reduce frustration and further improve working conditions. Finally, you can ask your employees what they need to do to stay in the company and feel that your company reflects their own value relative to other companies.

You can also make a list, perhaps this list will be very long. Make some improvements within the company based on employee advice and your own observations. Doing so will actually make your team understand that you are really listening to their suggestions and responding to their suggestions. You can show what you've done to your employees and see how they respond to the improvements you've made.

Constantly communicate with employees. Always ask them the top three questions. In addition, you have to observe their own staff, and constantly optimize the system and corporate policy, give employees more rewards. In this way, you will create a strong executive, passionate, and values consistent team.