The concept of user experience first

Source: Internet
Author: User
Keywords E-commerce user experience website trust degree
Tags .mall access business business model company consumers cost customer

In China's online shopping market, the business generally has the following four models, one is the production of the company's own sales Web site, the second is a dedicated E-commerce company, the third is to flow to win the platform of the Web site, four is the online shopping mall mode. All four of these require OK after their strategy and business model, the right choice of partners and service providers is critical to the success of E-commerce.

The user experience becomes a "critical moment" for the site to attract customers. In the eyes of consumers, "E-commerce Web site Trust" is the key to purchase. The following figure provides recommendations for building trust with customers from three dimensions of the company, website and product. The top three places in terms of site access: Fast, no dead link/error page, and browser compatibility.

Century interconnection for more regions of consumers to participate in the network shopping, for E-commerce vendors to enhance customer access experience, choose more cost-effective different areas of different types of IDC products, distributed layout provides a possibility. "We choose to be responsible for space leasing and server hosting services such as IDC service providers very carefully, its brand, service quality, security testing, speed testing, cost control, etc. are important considerations." "The person in charge of a famous enterprise in China has truthfully said," and distributed layout to choose IDC Products, not only can improve the access speed and quality of consumers in various regions, but also help to save costs, so that customers feel the first time on the Internet our products, buy products, because if customers feel too slow or pay problems, etc. will have a serious impact on our image. "It is understood that, and as the largest Third-party independent IDC service provider, Century interconnection by virtue of more than 10 years of professional operation and maintenance service experience, is rapidly advancing the distributed layout of IDC room, through the core network, backbone network, Edge network deployment of multiple points to achieve the optimization of resource path, to achieve rapid consumer access, Stable experience at the same time the enterprise to reduce costs and reduce cost of the winning results.

It is understood that in order to help customers pinpoint solutions, Century interconnection is about to launch a customer experience platform, the platform uninterrupted to different geographical operators for security testing, speed testing and traffic testing, 7*24 hours to collect data for calculation. Century interconnection customer experience platform can according to customer needs, visually display different network test situation, tailored for customers the most suitable space rental and server-hosted IDC program. Century interconnected responsible person said, customer experience platform adhering to the "customer-oriented", adhere to the needs of customers, the uniqueness is its biggest bright spot, while the customer experience platform on the line can also make customers more intuitive sense of the advantages of distributed layout, more effective, fast and convenient.

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