The Courier has "stolen"? Unpacking a pickup is not uncommon

Why did the mobile phone we sent become "stone"? Courier monthly income can really over million? How deep is the water in the express industry? 2006, 31-Year-old Luoping (a pseudonym) from Hubei Honghu came to Guangzhou to do express the fellow, a blink of an eye has been in the express industry for 7 years. Last month, he resigned from Canton Yuantong Express Company, dialed this newspaper, to the reporter burst into the various shady express industry.

The Courier has "stolen"?

Unpacking a pickup is not uncommon

Reporter: Have a reader complains to send express to drop something, or be bait, this is how to return a thing?

Luo Yun: The biggest may be courier or courier related personnel took, or changed. Every day the company sent the courier to our hands, some courier see damaged packaging, as long as it is visible, will take some. As for their own door-to-door delivery, because know what is inside, there are couriers will take a little walk, such as tea, fruit, moon cakes and so on.

Mobile phone is not afraid to take, is not a chance to meet, to encounter will take. You send Apple 4S mobile phone, I casually to the street to spend 500 yuan to buy a cottage machine put inside, and then sealed the box. Once encountered a customer into a few large boxes of cell phone batteries, there are couriers from each box to take a few batteries out, and then send the past to let them sign.

Journalist: Is this a common phenomenon? Will the courier disassemble the package and take the pieces?

Luo Yun: My side do express people will take, but they have some things do not see, or to their own useless, do not take. Our general personal courier rarely go to fetch, mainly to take those bulk goods.

Flagrant？

The company acquiesced Courier to take things

Reporter: Customer sees express piece breakage refuses to sign, or thing loses a complaint how to do?

Luo Yun: If want to complain, must involve many links, but each link is in Buck, if the item is not particularly valuable, many customers will not spend too much time to entwine this matter, moreover the evidence gathering is also difficult.

In addition, if the recipient really refused to sign, we courier to the courier to the company, the company returned to the sender is finished. Because the current standard of compensation is too low, any items that are not insured loss damage, you only need to pay 3~5 times the cost of compensation.

Reporter: Regarding the courier behavior, the company does not have the related management system?

Luo Yun: for Courier to take things, express company These conditions are known, but generally with acquiescence attitude, things are not particularly big, the company will not go to catch a courier, is the unspoken rules, regulations.

A monthly income?

Most people pay only two thousand or three thousand a month.

Reporter: There are rumors on the Internet Courier has a monthly income million, the actual situation?

Luo Yun: The situation is very small, most of the courier monthly income only two thousand or three thousand yuan, work and hard, at dawn, it is not easy. In fact, express industry is a windfall industry, but a lot of money into the pockets of others, courier is just a work, relying on the volume of business to make money.

Reporter: What is the income sharing of the courier?

Luo Yun: To send a city file 8 dollars, courier from the company to buy a single face 3 yuan, shipping costs 1 yuan, courier Staff Commission of 1 Yuan, the boss earn 3 yuan. 3 Yuan of the surface of a single containing 2 yuan delivery fee, face single cost only a few cents, but this 2-yuan delivery fee courier generally can only get 1 yuan or 8 cents. For example, today I received 1000 yuan of goods, can be a commission of 100 yuan.

Therefore, for the courier, the volume of business is very important. But there are big customers have large business volume, the number of monthly income depends on the big customers.

Black deal?

Rebate to the big customers

Reporter: How does the Courier give a rebate to the big customer?

Luo Yun: A lot of ways, such as raising prices, virtual increase in weight, empty express single, and so on, the end is a conspiracy to hang the company's money. For example, I was responsible for a software park in the area, two companies have been taking kickbacks. For example, a computer weighs 3 kilograms, The courier is written 5 kilograms, so the money is more out. There are some empty express single, did not send this piece, in order to increase the express fee, just fill out a few more. Extra money, on the return point to the sender to do kickbacks.

In addition to these fictitious rebate, the General Express company also want to give the consignor 10% Courier fee rebate. For example, from the second half of 2009 to the present, there are 3 courier has been to a computer distribution company to do Express, the company one months on the surface of the 100,000 ~20 million express fee, but in fact only 30,000 ~5 million of goods, so the courier and the sender of the conspiracy, the ultimate victim of this company.

Yuantong：

The Courier stole something.

These two years have greatly reduced

Yesterday, the reporter called Yuantong Express Shanghai Headquarters, the company responsible for the media interview Mr. Zhou for readers to respond to the news that the courier to take customers things, these years have been greatly reduced. For The Courier (Express Company) and the large customer consignor conspiracy to take kickbacks, Mr. Zhou said, according to the company's safety monitoring department feedback has not occurred recently.

Do couriers really pick up customers? Mr. Zhou says such things sometimes happen and customers have complaints, but they have been very tight recently and have been greatly reduced over the past two years.

Yesterday afternoon, the reporter called Guangzhou yuantong Customer Service Telephone, responsible for media interview Miss Gao said, if a customer complained of missing something, they need to provide customers with a number, and then follow the internal process to help customers find lost pieces. "Express items such as delay, such as difficult to avoid, whether there are stolen pieces, rebates situation, the company is difficult to answer." Miss Gao said.