Unicom 3G traffic exceeding the standard does not remind users 2 hours to be deducted 456 yuan

The consumer uses Unicom 3G handset, the traffic exceeds the standard not to remind, two hours is deducted 456 yuan, such "sky-high 3G traffic" how to beware? Card in the hands of money but fly, consumer bank cards are frequently stolen brush, where is the loophole in the end? "Every day 315" Today focus: sky-high 3G traffic and bank card theft brush. With the popularity of 3G smartphones, mobile internet has become the most common way for modern people to surf the internet, according to the economic voice, 315 daily. and "Sky-high traffic", "traffic trap" event frequency, a little inattentive, their own charges will be like water surge, making people have "flow phobia." Economic voice of the special commentator Yongjiang, Beijing Chaoyang law firm Zhang Zingyan will comment on this. Zhao, Chengdu, using the Unicom 3G Network, the monthly use of 96 yuan package, including domestic 3G traffic 80M, another purchase of the use of 3G traffic 500M Monthly, the monthly traffic is just used up. This July 29, Mr. Zhao looked at the internet video at home, opened WiFi in the home, but did not close the 3G network. Video traffic directly using 3G flow, traffic cost 1.7G, but Unicom did not make any hint, two hours deduction fee of 456.61 yuan; July, 30 and 31st, Mr. Zhao still do not know the flow has exceeded the standard, continue to use, the follow-up deduction of 67.27 Yuan. In the August 23 inquiry charges, Mr. Zhao only know the problem of excessive flow. Do telecom operators have a duty to remind customers when they use their mobile phones to exceed package traffic? Zhang Zingyan: said that in fact, the Ministry of information about this piece is required, about the telecom users within the package voice communication and SMS these Internet services, and so on, the Ministry issued a notice on the further strengthening of telecommunications services consumer reminders work, notice in the face of operators to consumers to consumer reminders made a clear stipulation, Including this Internet service, that is, close to the actual use of the package before the limit, telecommunications operators it is obligated to use SMS, Voice, page window, and other means to remind users, and to tell more than the package of using the business of the charges and the charging method of these specific information. Is this a problem for telecoms operators? Yongjiang: Of course, there is a problem, in addition to the management of such a number of constraints and management, if we think a little deep thinking that operators and consumers to form such a package relationship when, in fact, is a contractual relationship, then to some extent, some of the legal composition and meaning of the contract, So since it is such a contractual relationship, then you have to carry out the responsibility of the conduct of your duties and obligations are made clear to each other, assuming that if the content of a party is not very clear, the other party feel that unfairness can be required to supplement, enrich, modify the contents of the contract, So I think operators should definitely inform this obligation. China Unicom does not have to charge, the package exceeds the prompt, the direct deduction fee is violated the consumer's right to know and other rights? Zhang Zingyan: This is obviously, you didn't tell me, then I don't know the costCollection and collection, and I don't know that I'm not using the WiFi status I want to use so you didn't tell me that I have used 3G, and that the cost should not be borne by me. The right to know is certainly a violation of the rights, in addition it has violated the consumer's choice, I have the choice to use and not to use the right. So now that you're binding I have to use this, so I think it should at least violate the consumer's two rights. After the incident Unicom staff to Mr. Zhao's explanation said: "On July 30 has been SMS told him traffic exceeded." But Mr. Zhao told reporters that he did not receive more than 1.7G of traffic notice. Now Chaoxian to China Unicom, said China Mobile, other network services, as well as 2G have consumer tips, why the Chinese unicom did not, and beyond the purchase of the package, why did not prompt? Yongjiang: I think it is probably the starting point is that China Unicom to provide services and the Chinese mobile and other network operators should be speaking, from the nature, form, content expression should be no different, is the same quality services, since a can provide a, B, C, d some of the provisions of the services, That e you provide homogeneous why not provide such service? So I think this reason can still stand on the feet. August 26, Mr. Zhao's mobile phone was forced to stop. Based on the 3G service of China Unicom, can we at present decide that it is a consumer trap set up without the consumers ' knowledge and that it is mandatory to use its network without the consent of the consumer? Zhang Zingyan: Actually is the binding consumption, you did not tell but I have been in the situation I do not know the use of the project charges. Yongjiang: In fact, not only belong to mandatory consumption, in terms of content to have a certain overlord clause suspicion, anyway I set up such a stipulation, you use also have to do so, do not have to do so. Mr. Zhao, come on. This is a comparison: China Unicom Each default mandatory consumption of 1M flow, a fee of 0.3 yuan, China Unicom users count 200 million, every malicious operation on the money income: 200 million *0.3=6 million yuan. How astronomical is this? What do you think of the two-bit? Yongjiang: This is indeed from China Unicom from the attribute to be regarded as the absolute central Enterprises, many of us have similar behavior, through a certain resource monopoly even through a strong resource supply configuration so that consumers in the interests of a weak state, According to Mr Zhao, it is true that we can see that a substantial proportion of China Unicom's financial statements and earnings should be the same. As an investor, and such a powerful enterprise to defend the rights is in a weak position. Zhang Zingyan: Yes, obviously consumers are weak. Including a resource monopoly of enterprises, its position is very strong, we have very few options, almost all of these things we can not make very detailed this choice, but also to our terms are basically packaged terms we can choose very few things, You can only choose a package of different natures and a charging method,So I think consumers in this area may be more difficult to protect, but it is not to say that can not protect the rights, because there are many examples of such rights to protect the success is also very much, so I suggest that consumers encounter this situation we should take the initiative to defend their rights rather than give up. This July, the flow of Mr. Li inexplicable more than a lot, but in the use of the time do know that they are flow, and then hit Unicom customer service, customer service to Mr. Li did a coordination, said he is really super, received Mr. Li half of the flow fee. Mr. Li thought it might be his own cause, and there was no investigation. But on August 20, Mr. Li through WiFi to download good video, in the process of watching suddenly received a message that no phone calls, and then owe the fee, Mr. Li immediately hit Unicom customer service, but was told that traffic is super, Mr. Unicom customer service to Mr. Li's explanation is that their system does not find his information on the internet, but also said that the mobile phone is indeed the Internet, otherwise it will not generate flow fees. In the process of questioning, Mr. Lee also remembered that there is a value-added business of 2 yuan, then asked customer service this business itself has not been opened, is unicom to open it? Customer service inquiries said they opened, and Mr. Lee did not know this. Yongjiang: This also shows that a problem is that in addition to some of the mandatory overlord clause we discussed just now, we can see that these large service providers, operators also set up a lot of hidden traps, this in the process of your use is not only a mandatory, In fact, I think this is a practitioner of professional self-discipline and professional ethics of a problem, this recessive makes you inexplicable, not only lie on the recruit, sleep all recruit. Zhang Zingyan: In fact, I think this analysis of value-added services may be something that needs to go flow, then consumers do not know, without knowledge is unicom in the consumer completely unaware of the situation to force consumers to use, you say I think this whole unicom not only violated the consumer's right to know, Option I think there seems to be a suspicion of forced trading. There are consumers to the "every day 315" show that China Unicom has a lot of ways to deduct fees, for example, by sending you some text messages, you do not pay attention to, you will be fooled, custom some of the money to deduct things. Seemingly small 2 yuan of money, if not pay attention, was unicom to cheat away. In this respect, how can consumers guard against it? Yongjiang: Consumers in the prevention of this seems to be very passive, if you just remind consumers not to use these features is really inevitable, because a certain function will use a stage or a fragment, I use one hours, two hours, but after being connected with a long time, In addition, like this message service sent over, accidentally one does not pay attention to have been into the trap. So from the point of view of the consumer relatively weak, in fact, we should praise Mr. Zhao and Mr. Li, if this kind of rights, although they pay their own cost, time, cycle of all aspects of a long, but for more consumers is a guide or a revelation, there is aThe saying is good, the trickle small flow sinks into the rolling waves, if said that our consumer, the supervision department, the Society including our public opinion media together to oppose such some behavior, may persevere will form certain effect. Is there any example now that the regulatory authorities for such a certain industry or so-and-so that they do this kind of nonstandard, this increase in treatment and governance? Yongjiang: Examples of this may be in other industries, for example, like a period of time before the two giants of the liquor industry, Wu Liang Ye, Maotai Development and Reform Commission issued a few million tickets, then the county monopoly or what, and so on, then these two companies from the actual reaction to say is obediently handed a ticket, If they are going to refusal, the punishment is still relatively light, which can be seen as a regulatory authority to confirm. After the opening of China Unicom 3G, the user's traffic expenses unreasonable growth and the situation of disorderly deduction is not uncommon. In fact, each one is related to the immediate interests of consumers. Faced with such a problem, consumers are usually yaba, think that the way of protection is too cumbersome. What are the suggestions for consumer protection? Zhang Zingyan: In fact, rights protection is really very cumbersome, especially through the legal way to rights, I think is the most cumbersome, most troublesome and the most bad, the best way of course is to negotiate, but if the operator it can recognize the existence of their own problems, it will timely help consumers solve, Because I have actually encountered such a situation, of course, I do not use Unicom, you can soon be resolved, he believes that it is not your improper use of the resulting will give you to deal with other compensation and other ways to help you deal with, so I think the negotiation is the best way to solve, Now, of course, because of the Ministry of the door and even its supervisory authority, we can lodge a complaint. 315 of these rights-defending departments are the channels through which we consumers can apply for a complaint. Many people now buy things are willing to credit card consumption, but some consumer credit card consumption has encountered trouble, the bank card in hand, Cary's money is missing, this is what is going on? Jinan, Shandong Province full of women go to the supermarket to buy things, a total of more than 20 pieces, when the card was told that the balance is insufficient. Check on the ATM machine, Cary only 2 3. The list of accounts shows that 16,000 dollars in the woman's bank card were brushed away by 3 companies through the mobile bank. Woman: Two, 1000 is a Beijing (package speed) Express Mail company Brush away, buy 360 lottery tickets, and another one bought Huaxia Express fund a company, he is the form of mobile phone brush, provided to me these several mobile phone numbers are empty, do not answer, or shutdown is not pass, This number is not a name, is not found, but he was the phone to me to brush away, I have never used mobile phone bank, card and excellent shield in my hands. Dial Beijing Aid Tong Technology Co., Ltd. Telephone, the staff explained that they are to provide third-party transactions to pay the platform, as long as the ID number, bank accounts and other information input correctly, is not the head of the banking card, the companyCannot confirm. Staff: We are required to pay the card number, password, ID number, mobile phone number, we can only find out the information is in which channels for consumption, the other we are also not found. Moderator: In the microblogging forum search, many netizens have had similar experience. In the case of their own ignorance, the bank card was brushed away money, go to the bank to ask, they also explain unclear. The woman looked for CCB. Staff: We are very doubtful about this piece, we will give you further in-depth investigation, each occurrence of the situation to do a detailed search, this reason to find out, as soon as possible to help you the greatest limit to the loss of the return. According to the reporter inquires the relevant information, the central bank issued over four batches of more than 160 third-party payment licences, in addition to the several commonly used, more enterprises in the fame, size, business volume are not big. Third party payment platform is there any security loopholes, money stolen brush, in the end there are several possible? The full lady, her consumer bank card, was stolen from a third-party payment platform, and now is the case, what are the two reasons? Zhang Zingyan: In fact, this is one of the reasons I am more troubled, because I have also been hearing about this case, but technically I do not know what the problem is, so I looked at a lot of things I think the Third-party payment platform in many places was stolen brush, Most likely the problem of network security between the paying agency and the bank, this network security may not be tight enough, so there will be vulnerabilities by malicious people exploited this loophole, and some Trojan horse program, the program of these people use Trojan Horse program to steal the user information, and then use the user's name, Log in as a user to steal the user's information I think that's probably it. At present, the controversial Third-party payment platform, the central bank issued more than 4 batches of more than 160, then in the third party payment platform in this aspect of our consumers and their dealings should pay attention to what? Zhang Zingyan: In fact, I think we are the most important choice of detail is relatively large, large scale, first of all, there are more registered capital, there are credible, and then the cooperation of the network and the bank may be more than we believe that the reliability of these, including such as we often use the Alipay, fast sign, relatively also is a guarantee, may be relatively secure for our future rights. Yongjiang: In fact, I actually think of this level, one with the development of information technology does bring great convenience to our lives, but the prevention of information security This is also a considerable problem, at present, the outbreak of a large number of cases, There are a lot of places we're missing. Another aspect is that these institutions, such as banks or central bank issued more than 400 licenses, is not to some extent these financial institutions over innovation or excessive business expansion will also bring some adverse factors, increase the proportion. Although this thing is not willing to happen, after the occurrence of how we consumers to defend or even such as such a thing in the end who should be responsible for it? Yongjiang: An activistCheng I think the same as the last case is more difficult and long. I just think of a case to send a strong department, and ushered in another strong department, because the bank's strength is no less than the telecommunications and operators, you go to find it reasoning it will be an innocent face and helpless to kick the ball to you. Whether it's in the face of a strong telecoms operator, or the face of a strong bank and the payment of so many third parties, what are some suggestions? Yongjiang: I think the advice is always a double-edged sword, you want to get some use of the Internet for example, you also want to use the convenience of internet banking and then you also have to bear the risk associated with it, I think it can only be more prudent, more careful, there is no better, You can't break this without using it. Zhang Zingyan: From a legal point of view, we must be rational, cognitive, careful and careful.