Zhejiang 2014 Consumer Complaints Report: Service category complaints first Super commodity category

BEIJING, March 11, Xinhua (reporter Chaoxiao Correspondent Zhang Yunjie Shenyan) Zhejiang Bureau of Industry and Commerce 11th released the "2014 Consumer complaints report." The report shows that service consumption complaints accounted for more than half the total number of complaints, for the first time exceeded consumer complaints. And the network, micro-credit and other e-commerce consumer complaints growth, especially fast, year-on-year growth of 56.5%.

According to statistics, last year, Zhejiang Industry and Commerce 12315 system to accept consumer complaints and advisory 552,562, compared with the same period in 2013 110,823, increased by 25%. Consumer disputes involving the amount of 270 million yuan, through conciliation treatment, for consumers to recover the economic loss of 125 million yuan.

Zhejiang Province Industry and Commerce in this report said in particular, in 2014, the province involved in online shopping complaints 25,000, up from the same period last year 56.5%, accounting for one-fifth of total consumer complaints.

Industry insiders pointed out that, from the consumer complaints data analysis, the main problems include consumers after the payment of the operator delay delivery, or even do not provide goods, the second is the business operators to provide models, styles and actual agreement, the quality of goods defects; third, false publicity and other shopping traps problems outstanding Four is that the operator refuses or delays to undertake the after-sale duty without the reasonable reason.

The report also said that beauty, hairdressing, bathing, fitness is still a prepaid consumer dispute. 2014, the total treatment of beauty, hairdressing, bathing complaints 7,798, ranked first in the category of service complaints, a lot of beauty salons supplies, cosmetics playing a foreign import pretence, in fact, the use of "three without" products, resulting in consumer damage.

In these two days, Zhejiang industry and Commerce will hold a continuous press conference on consumer Rights, journalists will continue to pay attention. Finish)