In the near period of time using spare time to develop a set of online customer service system, during the encounter a lot of small problems, fortunately, the final effect can also be, intends to write a series of articles on the development process detailed records down.Hope to be able to communicate with more developers to learn from each other, but also interested in the small partners to join the develo
Big data development has seen its enormous business value, and August 19, the State Council's executive meeting, through the Platform for Action on big data development, clearly points to the importance of big data openness, sharing and security. For enterprises, big data is divided into three levels: acquisition, storage, application, how to transform big data into business value is the ultimate goal of the enterprise. The Enterprise customer
17 jquery online QQ customer service code share to everyone!! Take it, thank you, my name is Lei Feng ~jquery Sidebar Click Expand Shrink Online QQ customer service codejquery page right-side fixed layer show hidden online QQ customer se
Each time a new member is registered, a total of three customer service personnel are automatically assigned (more customer service personnel will be added later). how can this problem be solved? First new member, customer service
The four key factors that affect the conversion rate include: sales volume, description, Word-of-mouth and customer service, when customers see the product description has been moved, and your sales are good, and other buyers of the evaluation is good, then, this time, he will be through Wang Wang contact you, for a shop, this is a very important step, Because, customer
(The reference product link has been removed )In this series of articles, I will try to develop a fully functional online customer service system, and open it up to Git, and welcome attention.Current progress: initial construction of the development framework, technical verification demo,git address is attached later, please pay attention.In view of the level constraints, it is inevitable to overlook, welco
In this series of articles, I will try to develop a fully functional online customer service system, and eventually open it up to Git, and welcome attention.In view of the level constraints, it is inevitable to overlook, welcome criticism.The article will be divided into several partsI. Requirements analysis and preliminary selection of technical solutionsSecond, the technical solution selection, validation
In this series of articles, I will try to develop a fully functional online customer service system, and eventually open it up to Git, and welcome attention.In view of the level constraints, it is inevitable to overlook, welcome criticism.The article will be divided into several partsI. Requirements analysis and preliminary selection of technical solutionsSecond, the technical solution selection, validation
Before this article please read: whether the website needs online customer service
The form of online customer service:
1, based on IM tools online customer service, such as QQ, Ali Wangwang;Advantages: No need to develop again,
Online customer service requirements:Involved personnel: Customer Service personnel, common customersCustomer Service personnel: you can log on with a fixed employee ID. You can select customer
Case DescriptionDoes information systems really reduce the daily workload of business people and improve productivity? How to transform from providing "passive" service to providing "active" service according to customer perception, truly realizing the effective management of information system service by Grid enterpri
service Center
For most small and medium-sized enterprises, the same need to provide effective sales system and perfect customer service, but based on traditional telephone switches using CTI technology to establish a call center is very expensive, often small and medium-sized enterprises can not afford. The same day technology group based on network telephony
It has been several months since lesktop2.0.2.7 was last released in the blog Park. During this period, several other small functions have been added. The main changes include:
1. Supports MSSQL databases;
2. Online/offline display;
3. added the online customer service function to embed online customer service on
In fact, micro-trust public platform for many customer service function has been out for a long time, and when I came out of the time for their own public number has been realized, originally thought that everyone would have, but today or someone asked how to use the multi-customer service function, I looked for the in
Editor's note: despite the limited number of times, this is indeed a very convenient service.
With the increasing number of IT product brands and models, and increasingly fierce market competition, the comparison of many IT products also increases. Among them, after-sales service is undoubtedly a concern of many users, especially for brand computers, excellent after-sales
Public platform development (12) sends customer service messages. When a user actively sends a message to the public account (including sending information, clicking the custom menu, subscribing to events, scanning QR code events, successful payment events, and defending rights ),
When a user actively sends a message to the public account (including sending information, clicking a custom menu, subscribing
When a user actively sends a message to the public account (including sending information, clicking a custom menu, subscribing to events, scanning QR code events, successful payment events, and defending rights ), message data will be pushed to developers. developers can call the customer service message interface within a period of time (currently changed to 48 hours) and send messages to common users by p
How to enter the system
Open the power supply company website, click "Power Supply Company customer service system" in the lower left corner of the page, open the user logon interface (1), enter the user account, such as "001 ", and Password (case sensitive). After Entering the password, click "Log on" and then enter the system (2 ).
Figure 1
Figure 2
Business Processing
The system provides four business
When the user unsolicited message to the public number (including sending messages, click on the custom menu, subscribe to events, scan QR code events, payment success events, user rights), will send the message data to the developer, the developer for a period of time (currently modified to 48 hours) can call the customer service message interface, Post a JSON packet to send a message to a normal user with
Add Micro Customer service:
1, enter the Enterprise homepage, click on the right side of the homepage of the micro-customer service "management", that is, the corresponding editing window popup;
2, enter the "Customer service ty
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