315 Consumer Electronic complaint network accused of blackmail

Absrtact: January 4 night, CCTV reported that the Chinese Electronic Chamber of Commerce under the "315 Consumer electronic Complaint Network" to use netizens products complained to the manufacturers to blackmail money. It is mentioned that the site to coerce more than the home appliance enterprises to pay a fee of 120,000 yuan to hide Internet users complaint information

In response to CCTV reports, "315 consumer electronic complaint Network" Yesterday through public statements to CCTV related reports to respond

Financial turmoil

On the evening of January 4, CCTV reported that the Chinese Electronics Chamber of Commerce under the "315 Consumer electronic Complaint Network" to use users of product complaints to the manufacturers to blackmail money. It is mentioned that the site to coerce more than the home appliance enterprises to pay 120,000 yuan into membership dues can hide netizens complaint information, otherwise will be exposed to these enterprises. However, "315 consumer electronic complaint net" yesterday also in the form of a statement to respond, said CCTV reported as "false report." As of press yesterday, "315 consumer electronic complaint Network" is still in normal operation, not only in the continued acceptance of netizen complaints, but also in the site prominent location published in response to the CCTV report statement, said CCTV about the report as "untrue report", and said to the CCTV report the site of the nine Yang Company is "pure slander."

CCTV exposure to the site to take complaints

Extortion of corporate membership fees

According to CCTV reports, small household electrical appliances production enterprises, the company received a "315 consumer electronic Complaints Network" call to call for cooperation, "mainly on the site some consumer complaints." Nine Yang company in charge of the website then see, online magazine has a large number of consumer complaints information, the information according to telecommunications services, small appliances, financial insurance and other categories of more than 10 classification. At the same time, the site in the introduction claimed to be very well-known in the industry, the impact of a large, daily average of more than 1500 complaints, and the same Web site in the online search results ranked first.

The company said that when they considered working with the website, the other side is not in a hurry to the consumer complaints to them, but hope that nine Yang company to pay 120,000 yuan to become a member of the Web site, and said that if the enterprise does not become a member, the site will not only promptly to the consumer complaints to enterprises, but also to the enterprise exposure. CCTV reports also said many companies have received calls from the website for charges. Another company in Guangdong large color TV companies said they also received a "315 consumer electronic Complaint Network" Similar requirements, said if the membership can be the information to hide the complaint. "All of the user complaints information on the site at the beginning of the show, but if the complaint information to the background, on the site can not see." ”

According to CCTV from China Internet illegal and bad information reporting Center, the center has received a large number of "315 consumer electronic Complaint Network" report. China Internet illegal and bad information Reporting Center Director Li Jiaming introduced, the site was relatively concentrated complaints, about 1380 times.

The website says the report is "untrue"

Complaining about "defamation" of enterprises

In response to CCTV reports, "315 consumer electronic complaint Network" Yesterday through public statements to the CCTV reports to respond, said CCTV related reports as "untrue report", and said to CCTV report the site of the nine Yang Company is "pure slander."

The site people told reporters yesterday that they have said that the company had repeatedly called the website to "cooperate" and deal with the relevant netizens complaints. But because the nine yang to the processing result of the complaint has perfunctory suspicion, the website refuses to cooperate with it. The statement also implied that the company used a special "corporate public relations ability and means" to make CCTV broadcast the program. The website also pointed out that the company's network media manager in the interview "do not cooperate on the complaint or slow transfer of complaints" is a pure slander, if the nine-yang side can not get the relevant documents constitute a libel.

As of press yesterday, "315 consumer electronic complaint Network" is still in normal operation. Reporters can still successfully log on to the "315 Consumer Electronic Complaints Network", and the site still has a lot of corporate complaints information, including nine Yang. The site was still receiving complaints yesterday, according to real-time data released by the website. At the same time, the site also published a prominent position on the CCTV report of the rebuttal statement.

China Electronic Chamber of Commerce

The statement of the Force website

As "315 consumer electronic complaint Network" in charge of the unit, the Chinese Electronic Chamber of Commerce yesterday also issued a statement to the website. China Electronics Chamber of Commerce in a statement stamped with the official seal, "315 consumer electronic Complaint Network" is the legitimate official website established by the association, has always insisted that the complaint business and advertising business separation principle. The Electronic Commerce Association expressed the hope that CCTV could provide a complete interview video for investigation, at the same time, said "' 315 consumer electronic complaint Network ' work nature decided that it will offend some disregard of complaints or dishonest business, the site has often been malicious attacks by hackers, as well as other forms of attack and discredit."