56 Problem Jewelry exposure consumers can defend themselves by legal means

BCC Beijing November 13 News According to the Voice of China "news in the vertical and horizontal" report, because of fear of loss and other reasons, some people wear jewelry when willing to take a fake, really put at home. But one day, if you find that the one at home is also false, how to do?　　Recently, the Beijing Trade and Industry Bureau exposed 56 issues of jewelry, Zhousengshen, gold like jewelry, every Krame, old goldsmith, Hundred Lee Jin, Rui Jing Line, such as well-known brands on the list, causing consumers strong concern. Beijing Trade and Industry Bureau exposed the list of 56 unqualified goods, a total of 24 jewelry companies, the main unqualified projects or major problems people can not believe.　　such as jade margin of the white, the actual detection is marble; Zhousengshen and Krame 18K gold and thousand gold content are substandard and the diamond net is unqualified; the hand row of the hundred-profit gold is measured as glass products; The art union jewellery and the silver margin of the jade goods are not standard, etc. Bought jewelry people have such experience, that is, in your purchase of related goods at the same time, merchants will give you the jewelry of the test certificate, to prove that you have to buy with heavy money by the authority of the State Department has been tested qualified products. So why is there a fake product? Last night, the news desk editor dialed a call to Zhaoxing, the account manager at Latin America headquarters. For our questions, he said: Zhaoxing: Each company will have a special procurement department, after the company we will have a special claims department for each piece of goods quality inspection, as well as the Enterprise qualified book certification, After both have been achieved, we can then proceed to a sales counter.　　In fact, each gram of Latin American goods is not because the goods themselves unqualified, but because in this process, there are many processing time differences. For the same problem, Zhou Dasheng, director of general manager of the company, said: "The problem is not produced by the company, but the Golden elephant jewelry." "And the Gold Elephant Jewelry Customer service Department head said:" The related product does not have the quality question, only has the product marking to have the mistake. We are the crystal, the Trade and Industry bureau that is agate, but both are actually quartz-type gems. "No matter how the business defends, the real is not false, the false also really not." Now it seems that the Beijing Municipal Bureau of Industry and Commerce exposure of these 56 issues jewelry must be false.　　How will businesses face consumers when it comes to their own problems? In this respect, Zhou Dasheng's company general manager said, "because the related problem products are not from the company, so can not be responsible." "Gold Elephant jewelry Customer service Department head said:" The problem product is the gift product, therefore cannot return.　　"In contrast, every Krame attitude is a lot wiser," Zhaoxing, a Latin American Headquarters account manager, received an interview last night from the Chinese voice, "news in every way," on duty editors. Zhaoxing: So we have made a commitment to all consumers, if you have doubts about our products, can be in the relevant departments in the country to carry out quality inspection, at any time can consult the company phone, we willProvide each customer with a national professional certification body, including its contact and contact address, and how to properly identify. If we find that the goods are unqualified, we will treat them very seriously, such a full payment, including some delay in his time and the cost of the work, including his appraisal fee, we will do accordingly. It seems that not all businesses in the problem after all can be good to consumers, then, deceived consumers how to defend their own rights and interests?　　Below, we come to connect Beijing Hui de law firm Chu Baochang Lawyer: Host: So for the jewelry of the problem, Zhou Dasheng said, the problem product is not out of the company, so can't be responsible, do you think such a reason to speak? Chu Baochang: I don't think that makes sense, because of the implementation of the elimination of the law in Beijing 14th, the last paragraph expressly stipulates that fraud is the producer or other operators for, there is a seller to the consumer compensation, compensation after the seller can act in accordance with the fraud of the producers or other operators to recover. So it's not what you do, but it's the other sellers or the producers who have to pay for it. This is a very clear legal requirement.　　Therefore, he said, he is not responsible for him, there is no legal basis is also a way to evade responsibility.　　Moderator: So the same problem, the reason for the Golden Elephant jewelry is that some products are gift products so can not be returned, the gift of products could be irresponsible? Chu Baochang: The gift product is based on the consumer to buy other items to give away, so this gift on the surface is a kind of free gift, in fact, in the course of the transaction to achieve a certain amount of free gifts. This free is the price you have to give up the price, but you should be responsible for the quality of the product, whether it is the actual price of sales or to exempt.　　Your quality and your publicity should be consistent, if inconsistent, then you have to assume the corresponding responsibility, which is often said that the free is not exempt you should bear the legal responsibility.　　Moderator: Now many consumers buy substandard products or even fakes, how consumers should maintain their rights, the standard of claims should be what?　　Chu Baochang: Beijing Municipal Law Enforcement measures 14th stipulates that the operator to provide goods or services in one of the following fraudulent acts, should be in accordance with the requirements of consumers to increase compensation for their losses, increase the amount of compensation for the tip of the purchase price of goods or the cost of receiving services one times. The third mentioned that the product to pretend true, shoddy, doping adulteration, it is not in the gold content is doping, adulteration, to fake Chong real situation.　　Like the fifth item on the introduction of short time and less means such as the obvious gold is not enough, in disguise to improve commodity prices, which is also a fraudulent behavior. There is also a real name not to engage in business activities, damage the legitimate rights and interests of consumers, he this situation I think it conforms to the Beijing Municipal law enforcement of the relevant provisions of the 14, consumers can ask the seller to bearResponsibility。 Not only a simple return problem, the delay, the mistake of the problem, there may be double compensation, of course, we hope to be able to negotiate solutions, mutual concessions to achieve a harmonious way to solve the problem.