Express often become a lot of consumers heart trouble

Absrtact: As the last link in the online shopping, Express has often become the heart of many consumers. And the recent Yun Tatsu Ningbo Beilun Company, the boss run, Express Mountain no delivery, which makes the user feel really for the heart. Express enterprises to join the operation of the mode, existence

As the last link in the online shopping, Express has often become the heart of many consumers. And the recent Yun Tatsu Ningbo Beilun Company, the boss run, Express Mountain no delivery, which makes users feel that is "heart-battering." Express enterprises to join the operation mode, there are a lot of problems.

The boss is on the run, no delivery.

"Beilun Express company boss ran away, rhyme Tatsu has been 10 days did not send Express, Sunday I go to Lushan West Road rhyme Tatsu scene, Express Mountains, there are a few employees in the pieces, I asked the person in charge to help me find express, he was indifferent, said he was only Ningbo to help. Recently, the Netizen "calm the operation" Hair Micro Bo said, Yun Tatsu Express Beilun Company's boss run away, express no delivery, and he personally battle in the inside looking for express not fruit.

The Netizen said to the reporter, his express was lost, has not been resolved, and finally the seller reissued.

The journalist tried to contact the Beilun, who was posted on the internet, but the phone was always unanswered. Then the reporter contacted a rhyme Tatsu Beilun company employees, he told reporters that October due to the company's mismanagement, stop operating for nearly one months. "The boss lost money last month to run, that period of time messy, express all backlog together, there are many pieces can not find." Now changed a boss to take over, this month just resumed business, but before a lot of employees resign, now also suddenly recruit less than so many hands, many pieces still can't send on time. ”

Yun-Da said that Beilun company is indeed their franchisee, but did not fail one said. A staff member told reporters, "There is no such thing, last month Beilun there is a backlog of goods, the company's headquarters to rectify it, and now is just beginning to send pieces, just a small part of the trial operation." When the reporter asked how to deal with the Lost Express, he said, "If the Courier lost, by the sender to be responsible for, can not handle the company headquarters to intervene." ”

Franchisee "Light assets" operation easy to cause problems

Express Company boss play "missing", the user is hung aside, this can not help but let people worry about the overall service level of the franchisee.

A reluctant to give the name of the industry to reporters, in addition to shun Fung and EMS using direct mode, the domestic "four to one" more use to join or "Join + Direct Camp" Mixed mode, and these franchisee is also uneven level. "Now the express industry franchisee, most of them have no fixed assets." Warehouse, logistics, the team's most critical hardware facilities are almost all on loan, and franchisee to express company headquarters to pay a deposit can buy the waybill back to their own business. ”

According to this person, franchisee from the Express company to buy the waybill, and headquarters is only waybill transactions, in addition, there is no other relationship. This statement has also been in the express one to join the manager of the affirmation.

"We buy back from the headquarters of the waybill, basically even independent profit and loss." "The franchisee said to reporters that they are just making a" hard money. "

Yun Tatsu inside a responsible for joining the project manager said to the reporter, joined and no strict requirements, as long as there are funds, cars and other hardware facilities, franchisee to pay a deposit can be Agent Yun Tatsu Express. "A list is 2 dollars, buy a list to go back to their own business." Car, warehouse These can also be rented, and the amount of deposit according to the allocation area and the size of the amount, there is no specific provisions, if the business has difficulties can also be phased to pay. ”

Experts say the express industry is not suitable for joining mode

Join Express Enterprises and direct express business compared to the low quality of its services has been criticized by the outside world. And this mode of joining has a long history, but also a "historical legacy problem."

China Express Consulting Network chief Advisor Xu, due to the early 90, by law, capital, operating environment and other restrictions, at that time the domestic express industry chose to join the mode of operation, but this model has many problems.

"Express industry is not suitable for joining, one is the franchisee and the company is only legal person to the relationship between the company, the integrity of the employees and service quality is difficult to ensure that after the problem is difficult to investigate." Another is the same express brand under a lot of franchisees, especially in the same region, they are fragmented, to their own interests, as soon as there are problems will retaliate. Xu said that the current franchise mode, whether in the operation or regulatory links, there are a lot of loopholes, including the lack of service margin is the most important part.

"Now the franchisee did not pay the service margin, if there is a unified standard, the problem will be easier to claim." For example, engaged in the same city express pay 50,000, engaged in Regional Express bet 500,000, engaged in a nationwide express bet 5 million. Once the franchisee has problems, headquarters can also use this deposit for compensation. "At the same time, Xu said that the transformation of express enterprises is the inevitable way," transition is an inevitable trend, but is a matter of time. ”