Samsung I9300 Phone "font" damage does not guarantee

From "sudden crash" to "no Boot" to "font damage", high maintenance, which has become many Samsung [micro Bo]i9300 Mobile phone owners of the common encounter. But in the face of a lot of complaints, Samsung does not seem to attract enough attention, nor to give a satisfactory solution. Many consumers question why Samsung is not considering a recall. "Font Gate" broke out Mr. Wang to "China quality miles" complaints are Samsung I9300 mobile phone (GalaxyS3). According to the introduction, Mr. Wang bought this mobile phone in May 2012, but the use of less than six months time, there is a "Can't open machine" problem. "At that time the mobile phone on the table on the good, no charge, suddenly panic, no longer open the boot." After asking Samsung after the sale, Mr. Wang learned that the cell phone "font" damage, need to replace the hardware, the cost is 800 yuan. The repair price is hard for him to accept. A similar encounter with Ms Hu in Beijing. 2012 "11" holiday period, Ms. Hu bought a Samsung I9300 mobile phone, normal use about two months later, "a day in mid-December, the mobile phone in the trouser pocket, and then took out the screen has been stuck in the boot--freezes, how to press, can only be turned off by unplugging the battery, and then boot or so." Ms. Hu went to Samsung after consultation, was told that the font is bad, "not within the warranty." Ms Hu had to pay her own money to repair, "changed the font back to the factory, and finally toss, spent 1000 yuan." But Ms Hu is still worried about what will happen if the problem arises again. The repairman also told her that it could be bad after it was repaired. Why is Samsung mobile phone fonts damaged? Public data show, mobile phone font refers to the mobile phone built-in memory eMMC chip (eMMC hard disk), in the maintenance industry commonly known as the font. The smartphone era, as long as the storage System program chips are loosely called font. There is also the view that the font is hardware, in fact, is not emmcnand-flash chip, just a low-level boot bootloader boot, the test results are generally motherboard CPU leakage, can not complete post, so the mobile phone Kashi. It is said that the Samsung mobile phone font damage is caused by a sudden power failure and was "breakdown" caused by the sudden power is caused by the user after the crash unplug the battery lock. has Netizen analysis Summary, prevents the font to be damaged "the only method is the handset freezes, must wait for 2 minutes (120 seconds) above again to pull the electricity to reboot." Otherwise, like unplugging a USB disk that is being read and written, it may cause EMMC chip permanent damage. According to Samsung's public response, the main reason for Samsung I9300 mobile Phone (GalaxyS3) "Sudden crash" is the firmware error. Samsung has issued a statement saying that the Orion processor has been aware of some potential security problems, will soon provide users with patch software upgrades, for Samsung I9300 mobile Phone (GalaxyS3) a "crash" failure, there is news that this phenomenon or the Samsung Orion processor design defects caused. and the eliminationAccording to said, mobile phone built-in memory eMMC chip is "breakdown" caused by sudden power failure to use the situation is "font door", at this stage there is nothing to prevent "font door" approach, it is a hardware problem, and the previous Orion processor design defects have no direct relationship. Because the EMMC chip is unstable, it is likely to lead to frequent phone crashes, and the ultimate solution is to replace the mobile phone EMMC chip. But Samsung did not comment on the news. Mr. Wang's experience with Ms Hu is not an exception. The reporter inspected the Chinese quality Wanli line complaints department record and the related network complaint discovery, similar situation has certain universality. According to media reports, Samsung I9300 mobile Phone (GalaxyS3), 6% of the factory machine fonts have problems need to be directly repaired. and data show that as of November 2012, Samsung I9300 Smartphone (GALAXYS3) shipments of more than 30 million. No recall raises questions many netizens question, Samsung I9300 mobile Phone (GalaxyS3) "Font gate" so serious, why Samsung does not consider recall? According to netizens reflect, there are Samsung special repair point staff said, Samsung I9300 mobile Phone (GalaxyS3) Parallel imports have problems, the licensed no problem. But many netizens refute this, "Whether you are licensed, or parallel imports, the general machine in 3-6 months after the special problems, especially about 3 months for the high issue." In fact, Mr Wang of Henan, who has complained to the Economist in the above, and Ms. Hu in Beijing have made it clear that "the purchase of authentic licensed mobile phones". March 4, Mr. Wang told reporters, in the Chinese quality of the news network complaints, Samsung after the sale has been free for its fixed mobile phone. But Ms Hu is not so fortunate, "it was repaired at her own expense." What they are worried about is that there will be problems again. Samsung I9300 mobile Phone (GalaxyS3) "Font door" in the end is the general quality problems or product defects? Samsung officials have not made public statements. Zhang Weiyun, a prominent activist lawyer, said in an interview with our correspondent that Samsung I9300 mobile phone (GalaxyS3) "Font door" can only be said to be suspected of product defects, the specific needs of the State authority to determine the relevant authorities. March 7, on Samsung I9300 mobile phone (GalaxyS3) "Font door" The real reason is what; "6% of the factory machine has a problem" whether and Samsung statistics tally; Samsung Authentic mobile phone appears "font door" phenomenon is not warranty; consumers call for Samsung to recall related handsets, Samsung on this attitude and so on, "China quality Miles" mail interview with Samsung mobile phone in China, but the responsible person, but as of press, has not been answered.