Web site production customer failure experience sharing

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Because one of my Corn Bar studio site Long-term stable "xx site construction", "XX website production" and "Xxseo" first, so the average down every

The month can receive 1 to 3 websites to construct the telephone consultation, because feared has the advertisement suspicion, I do not say this specific place name, needs to understand can privately contact with me, after all we this county level also belongs to the national hundred strong. But today is not to talk about this topic, today to say is that the reception of customers because of slack cause to their own cause of the loss of the list.

As we all know, dealing with customers is a very skilled work, and this aspect of the public relations ability is really my lack of pan, as a webmaster want to take a list to really learn about this knowledge.

My studio site on the online QQ consultation, when the QQ window opened is four words: Web page production. I think this man is really direct, I said yes, and then the website production process page sent to him, I said: You look at this process, what is the problem and need please contact us, I leave my own phone. Because the first contact, then the other side of the line.

I do not know whether this man has seen our website production workflow, by the way here I share the web production process we have made, laughable.

Workflow: The customer proposes the website construction application---The customer prepares the corresponding material---us to establish the website construction plan---the opposite party agrees with the plan and the advance deposit

Customers negotiate with us to determine the domain name and space---we started to make the site---upload space adjustment---Customer recognition and payment---task completed.

The next day four o'clock in the evening more, the other side of the line suddenly told me, you come to our side, because the other side in the next township (this town is called Shao, in the country are famous yo, Jiangsu oil field location), and I in the urban area, there are 16 kilometers away, I thought what I want to go to your place, I still have the website production process page sent to him, said you prepare the material, the information is ready to inform me.

The third day, I have something in another township Wuqiao town, the other side calls, asked: You can come to our unit today, we have the information. Fate make it, I had to tell him the truth, I said I'm sorry, I am outside today, really no time, tomorrow I contact you do not feel like the other side is not too happy.

The fourth morning, I also feel a bit wrong, I volunteered to contact him, I said to your place today how? The other side tactfully replied: "Sorry, I think you are busy, I have found a person to help me do."

To some, the hand of the Ducks so fly, in this failure case, I summed up two points of experience:

One is their own subjective initiative is too bad, failure is entirely their own laziness caused, if the same day to go, then the business is not buckle in the old cattle pile on the matter, not to mention the distance is 10 kilometers road. And I always stressed that to do the station process, to know that people are alive, more enterprise users he does not like to see your station on what the flow of the description, they like to ask directly, including a lot of corporate promotion is the same, the telephone number must be enlarged, clear, the real enterprise product orders, 99% are telephone success, This is also our practice for the enterprise to promote the profound experience, so an enterprise station real-time contact telephone is very important, that what Baidu Business Bridge online Consulting System I think the basic is a cloud (purely personal view, AH).

The second is the website construction business Best has its own team, my own studio is the basic personal combat, although there is a partner, but people are working, time is not controlled by themselves. Even if there is no company of its own (after all, the company costs a lot), there must be two or three can be complementary in all aspects of the cooperation object.

Follow-up: After two days, that what XXXX machinery and equipment Company's website online, of course, the quality of the site is not the scope of our discussion, right, need to know what station can be private M I, the company's product competition is not too strong, qq:99907985, because the domain name is my help, So I easily found that station, the production side is also our local I know a peer, the site is good or bad we do not ask, but this matter, we remind the industry peers friends, whether you are website construction services, or SEO services, must be attentive to the matter, to the customer must be careful, Being responsible to others is also responsible for yourself.

Article because write hastily (friends etc I go to play mahjong, AH), so there is no place please forgive me, of course your support is my motivation to write, this article by the Jiangdu Talent Network (www.jiangdurencai.com) original, A5 first, reproduced please keep the link, thank you!