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video I've been looking at Youku, based on internet practitioners, who habitually give advice to websites. This month I've made two recommendations to Youku, all through the official feedback channel. 1th, the proposal to remove the cool game channel home editor Weibo; 2nd, the New Content page navigation bar search box is not compatible with Firefox 3.5, Firefox 3.6 version, the above two recommendations have been revised in the near future.
After submitting feedback, my letter and email address did not receive youku any relevant information about my suggestions. From my point of view, as a participant, the acceptance of opinions is secondary, because the recommendations are not necessarily accurate. But the website should at least respect the user, affirmation user behavior, but very regrettable. That from their own experience and feelings, as a Web site operation peers, have to sum up some experience, so there is this article, designed to share some of the Web site user feedback strategy of some ideas.
Web site's user feedback channel is a communication between users and the site bridge. Use well, in meeting the needs of user feedback at the same time, can help site operators to collect user opinions, targeted site optimization, but also to enhance the site brand and visibility. Don't say this has nothing to do with the brand, a good user feedback system can bring users a good first impression, greatly enhance the standardization and professionalism of the site, which itself on the brand building. What kind of feedback channel do we need for a personal site? General website commonly used user feedback form can be divided into the following kinds:
1, online feedback; If the website can build a direct feedback system, it is the best channel for user feedback. However, since the self-built feedback system requires a certain amount of work, generally do not receive personal webmaster's pro-Lai. If it is a CMS build station, most likely through the CMS with the message module, or other site features to give two development to achieve, but relative to the large site, the corresponding contact and interactive experience may not be so good. If you need to experience the optimization, the webmaster can add some personality options and fill boxes, for personal sites, this write is enough to use.
2, the form of the forum, many sites are equipped with forums, forums as an effective way of interaction, can be very good to establish a user feedback channels. For example, many web forums have set up a feedback plate, so that users can put forward to improve the site's views. At the same time, the forum is generally registered or need a series of early operation to have post feedback eligibility, which greatly enhance the quality of feedback, to eliminate such as advertising, flow of the nature of the feedback content, more in line with the ultimate goal of user feedback.
3, Im online contact; many long-term in front of the computer webmaster, the habit of using their QQ or QQ group, placed in the website page, to provide users with feedback and contact, the advantage of this way is very convenient for users, as long as the user open QQ, click Feedback Contact QQ can be directly with the webmaster dialogue If the left is the QQ group, I believe the webmaster will receive a group of prompts, especially the technical class, entertainment class site. The disadvantage is that it may appear to be less formal, more personal, and may be at risk of harassment and advertising. Not conducive to the work of stationmaster and efficiency promotion.
4, the form of the message, the way the mail seems to be the simplest, directly in the site page left the webmaster's mailbox can be. But from the user's point of view, this way experience is the worst, even if there is a problem, the user is not in the mailbox to write mail generally lazy feedback. So most of the webmaster if you leave the email address on the page to provide feedback to users, I believe that a longer period of time do not have to open the mailbox to view the user's feedback.
for users, they may not have these complex ideas, may be really out of the love of the site to put forward their own views and suggestions. This is how delighted and happy it is for the people who run our website. Therefore, the website uses which kind of feedback form does not say, more importantly is we treats the user the attitude and the action. For the user's feedback, the right and not to say, at least to tell the user: Read! Otherwise the user will be chilling. As for watching the video, I will also be cool, but the comments? I won't! Although I wrote this article from the webmaster point of view, but I am a user first. Hope from my personal experience as a user of the feedback experience, can arouse everyone's attention and thinking. This article copyright belongs to it Practitioners home www.3ppt.com stationmaster all, welcome reprint, Reprint please indicate the source. Station outbound outside the chain only 5, recruitment it category of Friends of the chain.
