Mobile phone game complaints growing rapidly, hand tour has become a complaint to the hardest-hit

Play the game on the mobile phone, the game account number is inexplicably sealed, online bought a coat, return is difficult ... The annual "3 15" near, yesterday, the city Trade and Industry Bureau, the City Association of consumers to check the 2014 consumer complaints, the city trade and Industry bureau "12315", the City Association "96315" hotline for a total of 79,694 consumer complaints, an increase of 30%. Among them, the highest increase in telecommunications services, 4.5 times times last year, the net purchase of consumer complaints reached 47,794, accounting for nearly 60%.

12315: Mobile game complaints volume soared average daily together

Mobile Gaming complaints Grow fast

"Recharge 300 yuan to send gold shovel, with a gold shovel can dig treasure." "For many veteran fans, it is tempting to have the coveted" outfit "by recharging. But at the end of last year, the player who was still in the third year of college, Li (a pseudonym), was annoyed. Played a two or three-year phone game in the anniversary of the occasion, launched a number of types of recharge activities, for this he recharge nearly 2000 yuan, but a few months past, should have been to the account of the game props but always have no shadow son, "Every time and customer service communication, tell me again ' and so on '." ”

According to data published by the city Trade and Industry Bureau, Telecommunications service complaints surged last year. Last year, the city's consumer complaints mainly related to two major categories: quality of goods and services. 2014 received merchandise quality complaints 16,860, an increase of 14.1%, accounting for the total number of complaints 21.2%, received service complaints 62,834, the increase of 39.9%, accounting for 78.8% of the total complaints, including telecommunications services category of complaints of the highest rate of increase, reached 457.1%.

City Trade and Industry bureau 12315 Consumer Complaints Center deputy Director Rondanco said, the telecommunications category of complaints grew fast, mainly because mobile phone game complaints growth, concentrated in the operator for no reason to seal, equipment demotion. Last August, 12315 hotline complaints data showed that the month of mobile phone game complaints reached 32, on average every day a complaint occurred.

Rondanco reminded that consumers, especially minors and their guardians, to participate in mobile phone games before the game to check the qualification of the operator, after the consumer to retain good trading vouchers, such as electronic vouchers keep a good deal screenshot. Mobile phone game operators to the site in a prominent position to express the game parameters and fees, promotional items, service content to be consistent with the actual, not to do misleading false publicity.