Nestle milk is exposed packaging broken worms

Mr. Choi came across a nasty thing. The Nestle milk bag he bought for the children was broken and the worms were born. At the end of last year, Mr. Cui bought 89 boxes of Nestle children's milk at the beginning of January this year, when he took the goods at the Ritz. When receiving goods, the goods are packaged in good condition. 15 boxes of milk powder for 1 to carry in 1 small box, 3 milk powder installed in 1 in the box, 2 in the box outside there are 1 large box. March, Mr. Cui opened the last 1 milk powder ready for the children to drink, found inside are black bug bodies. Mr. Cui hurriedly sealed the box and called Nestle's consumer service hotline 4006104868 to find a solution. Nestle customer Service did not solve the problem in time. After half a month, Mr. Cui repeatedly contacted Nestle. It was not until April 13 that Nestlé sent a door check. Mr. Cui, together with Nestle's staff, opened the sealed box, which was crawling with worms ' bodies. Nestle staff will milk a box of boxes to take out the inspection, found that 1 of them in the middle of the box burst, milk powder leakage caused by raw maggots worms. In addition, 3 of milk powder in the inside box has obvious milk stains, and there is no trace outside. Obviously, it is impossible to find the leaking bag in the package appearance alone. Nestle staff took photos on the spot, and said to return to the report after the settlement. April 16, Nestle company calls, said "Nestle milk powder quality without any problems, packaging damage is caused by transport." Customer delivery did not find that the problem is the customer's responsibility, said in order to maintain customer relationship only agreed to pay 3 milk, do not agree, consumers want to do casually. "Mr. Cui said:" Nestle's attitude is unacceptable to us, it is very obvious that the milk box is bursting from the middle due to internal pressure, no matter for any transportation or custody reasons, it is impossible to pack in the other three layers of intact conditions caused the most inside of the milk box so much damage cracking. Consumers buy Nestle products based on the trust of Nestle, consumers in the inspection of the packaging is no problem, it is impossible to check every box. Nestlé should be the first to ensure that products are safe and intact in order to sell to consumers, rather than requiring consumers to bear the obligation to check every box. "In this respect, China's quality of thousands of complaints office contacted Nestle, Group affairs, Ms. Lee replied," Nestle is March 29 received Mr. Cui's complaint telephone, said the product has broken bags and in the milk at the place of the worm generated. The expiration date of the milk powder in Mr. Cui's home is March 30. Nestle Consumer Service Hotline Department is currently coordinating the processing, several times to communicate down, Mr. Cui does not agree to return 1 to compensate for 2 of the solution, now the situation is to be the product of Mr. Nestlé will also provide the factory with relevant certification to consumers. "Two weeks later, Mr. Cui reflected that Nestlé did not take the milk powder for testing, he agreed to Nestle's" refund two "solution, but asked to return the recent production of milk powder, Nestle said the brand milk powder is a group ofProduced, not recently produced, and thereafter without the following. In China, the quality of thousands of complaints office has received food complaints, in case of food packaging breakage, consumers will often require "to a loss of ten." The consumer puts forward this kind of request according to our country "food Safety Law" stipulation: in the purchase of spoilage, Grease Rancid, moldy worms, dirty unclean, mixed with foreign bodies, adulterated doping or abnormal sensory characteristics of food, consumers in addition to compensation for losses, but also to producers or sellers to pay 10 times times the price of compensation. But only from the food packaging damage can not determine the quality of the product itself, QC Bureau 12365 Hotline explained that "Enter the circulation link, product packaging damage, can not identify food problems, this situation, consumers should find business solutions." At the same time, consumers should pay attention to the packaging is good when buying food. There is no problem with the quality of the products over the shelf life. "Nestle customer service staff Tips" Nestle children grow milk manufacturers according to market requirements, dealer sales and other circumstances, distributors ordered manufacturers to reproduce, and some local distributors sell well, the production date will be the latest, some places to sell bad, production date will be relatively early, Consumers can buy the latest products from the Nestle official store of Taobao, where there will be no regional differences. "China quality Wanli complaints Office also reminded consumers, if the food quality problems caused by damage, should be issued a medical certificate to prove that the injury and the food has a direct relationship." The manufacturers are required to compensate the medical expenses and other economic compensation.