Survey shows that 83.9% of people with decoration experience have met the quality of decoration services

What causes home improvement disorder? 75.4% of the people preferred "lack of mandatory unified decoration quality standards" newspaper reporter Huangchong intern Zhang Ruiyan with the real estate heat, home decoration became a big event in people's lives. But at home in the field, "unspoken rules" and "traps" emerge in endlessly, household decoration industry to become consumer rights complaints hot spots. Last week, China Youth Daily Social Research Center through the public opinion China Network and Sohu News Center conducted a 2599-person survey showed that 66.3% of the people in the industry's credibility status is not satisfied, 33.2% of the people said "very dissatisfied."　　Of those surveyed, 83.9% said they had experienced quality or service problems during the renovation. Why does the home decoration industry openly not to tell the conscience from last February, Beijing residents of the long "decoration process" is still not able to end.　　She described herself as "exhausted and full." The first decoration company contracted in the UK, known as "China's top ten decoration brand" one. The company signed a price of 28,000 yuan, but the decoration she spent 50,000 yuan, more than the original agreed to a lot of charge items.　　When the entire British proposed decoration immediately after the measurement of formaldehyde content, decoration company simply do not, said she too serious, afraid to bear the responsibility. The whole English had to find another decoration company, this time she learned "shrewd", the request first decorate after payment, can still be difficult to escape decoration "trap". When buying tiles, the designer is very enthusiastic to recommend a "famous brand" bricks, she bought back only to find that this brick is a fake brand name. The tiles soon began to crumble. All the British to understand that the designer is to eat the rebate unconscionable recommended. Now the merchant says is the construction quality question, the decoration company said is the product question. We found designers all over the UK and asked to lose money. Designer A word let her choke half a day--"conscience how much money a catty?" "Because of the high profit, the decoration company also desperately encouraged her to change water and electricity," said the British. The original switch and socket first all demolished, and then put back to get 5 yuan A, "can not be installed it?" But this is not strong buy strong sell? "Design fee, management fee, a lot of money, can pay the money to find someone is difficult." Either the phone is not answered, or the person is not available, or the company is far away. "The whole English can not endure, and decoration company had a dispute."　　Did not expect the renovation workers in her just finished the floor and the wall, all splashed on the hard to clear the white gum. What are the most easily encountered problems when people decorate? The survey found that "quality problems" ranked first, and 79.1% of people chose this. Followed by the "After-sales Service Problem" (66.9%).　　57.3% chose "Material to be switched", 55.4% said it was a "contract trap", 55.1% said it was "false advertising" and 48.9% pointed out that "designers and foremen eat ' kickbacks '". Then there are: Overlord clause (47.3%), "Fishing" package (44.3%), home improvement without authorization (38.9%), False decoration qualification (37.5%)Wait。 Jinjiang, Fujian, said Mr. Huang, decoration companies are said to do a set, there is no integrity to speak. He promised anything before signing the contract, and the budget was very low. But once it starts, adding more money to it will probably double the estimated price. Materials are also shoddy.　　As for after-sales service, it is prevarication. False propaganda in the home installation industry is not uncommon. All the English in a home store spent more than 5,000 yuan to buy a desk, known as brand, design and plate are all German, particularly strong. When she bought it, she found that a drawer could not be opened, and a push still wandered. With the manufacturers reflect, the manufacturers incredibly let her get two non-slip mat affixed to the wall.　　Across the UK after many inquiries to find that the so-called German imports of plate, the origin in Shanxi. Why is the home improvement industry difficult to defend and what causes the home decoration disorder? In the survey, 75.4% said it was "a lack of mandatory uniform quality standards", 73.8% pointed out that "the industry is not transparent, consumers and business information is seriously asymmetric", 62.8% of the people think is "home improvement industry entry threshold is lower, team quality level is uneven"; 50.4% said "　　Decoration is a one-time consumption, honesty is difficult to guarantee. A public opinion Chinese net Netizen message said, the home decoration company and the consumer to install the information Understanding degree asymmetry, the home furnishings company blindly advocates its own product, the consumer is difficult to distinguish good or bad.　　Coupled with the current product is too diversified, shanzhai version of the brand goods, consumers are more foggy. National indoor environment and indoor environmental protection products quality Supervision and Inspection Center Director, China Interior Decoration Association vice President Song Guangsheng, in the interview with the reporter said, home decoration industry problems mainly lies in management and integrity. The decoration enterprise must establish the quality consciousness, unceasingly enhances the quality.　　But without a standard method of judging, people can't really judge the quality. Real estate expert Schuche Center said that in many countries and no such as China's home decoration industry, the company is only to provide materials, decoration are the people themselves. The company mainly manages the quality standards of materials, such as wire, paint, switch standards.　　However, there are still many problems in the supervision of these aspects, the quality of the materials in circulation is uneven and the common people cannot discriminate. The difficulty of protecting the rights is also an important factor causing the decoration disorder.　　Survey, 71.3% of people said that home improvement "rights channel is not smooth, complaints have no door", 64.3% of people said "the high cost of protection", 52.8% of people said that the home is related to products and services, such as a variety of elements, the existence of "gray zone" rights. Guangdong Dongguan Citizen Wang in the end of last year to decorate, after a comparison to find a more famous home decoration company. Mr. Wang thought this company is the big brand, is assured to pay 200 yuan design fee and 500 yuan deposit, said that even if does not do, the deposit may return.　　But then when Mr. Wang decided not to do there, the staff refused to admit that they could return the deposit. Mr. Wang Rage to complain about the company, and finally found a complaint phone in the corner of its headquarters website, butNo one answered.　　In the process of safeguarding the rights, Mr. Wang found a large number of complaints about the company's posts, we can not find the place to complain, had to post online. What to do when you encounter problems in the decoration process?　　In the survey, 72% of the people choose to negotiate with businessmen, 70.4% of the people will deal with decoration personnel, 32.4% of the people will complain to the relevant departments, 27% of the people will coordinate with the store, and 13.4% people choose to endure.　　How to standardize the home improvement market? The long process of safeguarding the rights of the whole UK feel tired, "the company does not speak good faith, foreman, designers are a group of children, once the problem, manufacturers, distributors, stores buck each other." "She felt that consumers are completely vulnerable groups, the State should introduce appropriate laws and regulations to help consumers," there should be a third party, such as the Trade and Industry Bureau, the association, and so on, the problem consumers can find them to solve, and can help identify who is responsible. "Mr. Wang hopes that the decoration can also be similar to the purchase, there is a standard format contract, the rights and obligations of both sides said clearly." In addition, the home decoration dispute should carry out the burden of proof upside down, the company has the responsibility to prove that the problem is not caused by themselves, if it can not prove that the responsibility.　　It is too difficult for consumers to testify. How to standardize the home improvement market? In the survey, 85.1% of the people proposed to strengthen supervision, crack down on dishonest businesses, 73.7% want the government to set mandatory quality standards for decoration; 68.2% want to provide more convenient access to consumer rights; 58.4% say consumers want to increase awareness of rights; 47.4%　　The people suggested that the industry association lead, enhances the whole profession the transparency and the good faith consciousness; 36.4% of people put forward the business to self-discipline. Song Guangsheng suggested that in the decoration contract in advance, the decoration acceptance must have a third party inspection report. Now China Interior Decoration Association is promoting this work, Hunan Xiangtan has begun to do, Beijing is also promoting.　　But he did not feel particularly good to do, because the decoration companies do not want to do, only by the quality Supervision departments and the business sector together. Song Guangsheng said, now decoration company also encountered a bottleneck, is how to win the trust of the people. Other countries have special "decoration brokers", as social service personnel, to help people who do not know how to decorate.　　This is worth our reference. Shu-he said that China needs to improve the level of government administration and social rights awareness. In the United States, there are autonomous consumer associations, members are volunteers, can be at any time from the market sampling products, if the product quality is not qualified, the enterprise's reputation immediately damaged, there will be no market. So the whole society has formed the consensus: the seller has the goods in hand, the buyer has the right to evaluate. We are now gradually forming such a consensus, but there is still a long way to go.