To step back and deal with the problem is the key to resolve the dispute

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Every industry is not perfect, it is impossible to properly solve all problems, so often hear some industry disputes, do the site also. Whether it is virtual Internet or real life, are difficult to avoid, see how the event parties to resolve. Are said to do the station as a person, stationmaster in the website management and daily affairs processing, everywhere embodies the personal style.

The author in A5 forum bbs.admin5.com as moderator, often in the forum to see some "exposing" the post, the content is nothing more than to say that a company is not good faith, a league is a liar, how some ID how, and so on, exposing the post often have, but the truth behind the post is not to see the Also often have a report of the company or alliance to find us, the request to delete posts, said the report of the post is not true, the company caused a great impact, and so on, similar things happen sometimes.

As a webmaster

All know stationmaster is not easy, account is sealed, flow inexplicable reduce is common, make a money also not easy. Webmaster are called 7474.html "> Grassroots webmaster, means that the webmaster is alone, no organization, no team, is a single fight, is the weak in the dispute." Encounter disputes and no one can timely solve the problem of Third-party rights platform, can only find a way to solve their own. Although it is said that the protection of rights and interests through legal weapons, but easier said than done, is difficult after all, especially in the Internet-related laws and regulations are not perfect today, rights are not easy.

So, the stationmaster encounters the question, can only go to each big forum post "exposes" a company, expresses oneself receives "the grievance". One, can not obtain the other party's compensation, that breaks the other party's reputation, mutually-damaging. Post also do not want to solve the problem, this is a loss of the negative approach. Secondly, hope later not to repeat the same, alert posterity, lesson wit, the intention is positive.

At this time, the webmaster may as well first calm down, thinking about the dispute before and after. If it is their own is not, improper operation, do not be impulsive, correct their own good. After all, the other party is not easy, do not struggle for the tone and entanglements for too long. If you are right, it is necessary to collect evidence, data, screenshots, dialogue information, and so on, a paste on the whole story elaborated clearly. And then communicate with each other, it is not, and then "exposed", after all, you so a post, will have a very big impact on the other side, so please be careful.

As a reported company or alliance

"Customer is God", believe that every company and alliance know this truth, unless a company is originally "cheat", or really do not deliberately offend customers. When solving a problem, there is no agreement with the customer, or did not meet a customer request, both sides broke up. May be the company's product users are not satisfied, may be the service is not in place, may be different views, there is no unified opinion, in short both sides fell out.

As a result, the company was "exposed", negative information appeared in the major webmaster forum, causing very bad impact, began to PR means. Begged the major forums to delete posts, to provide evidence that the whistleblower side of the word, customers, out of context, and so on, in short, use all means to minimize the impact.

At this time, whether the company or the alliance is right or wrong, should come up with our style. Now that the problem has been caused, it is meaningless to ask who is who, to solve the customer problem, to formulate the best solution. Even if the loss, not profitable, but also at the cost, because this is the best PR method, keep reputation is the key. If the company is wrong, apart, to compensate for the loss of customers; If the company is right, that also try to solve the customer problem, it is not, and then "."

In many cases, disputes are not irreconcilable contradictions, but not very well negotiated solutions. No matter when, if both sides are more understanding, more sensible, may be another turn of the scene. (Wen/Meng Jiang)