What is the user experience?

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The user experience, English is called User Experience, abbreviated as UE, or UX.

It is also referred to as the Customer experience (experience) when referring to an E-commerce site. It refers to the full experience of a user accessing a Web site or using a product. Their impressions and feelings, whether they are successful, whether they enjoy it or not, whether they want to come back/use it again. The extent to which they can endure problems, doubts and bugs

The original English text for reference:
The user experience, mostly called "customer experience" when referring to commerce websites; The totality of the experience of a user when visiting a website. Misspelling impressions and feelings. Whether tightly ' re successful. Whether tightly enjoy themselves. Whether tightly feel like coming back recycle. The extent to abound tightly encounter problems, confusions, and bugs.

Personal understanding of the user experience should be an act that can be performed by the user, or by the designated person, in the user's position. However, now our company has a user experience as a role, and is usually assigned to the UI designer to perform, more like product delivery after the implementation of the project or customer service.
The concept of how to apply the concept of user experience to the project in the middle of the process, more ambiguous concepts, solution!

User experience is a purely subjective psychological feeling that is established in the process of user using a product (service). Because it is purely subjective, there are certain uncertainties. Individual differences also determine that each user's real experience is not fully simulated or reproduced by other means. But for a well-defined user group, the commonality of its user experience can be realized through well-designed experiments.

The user experience is mainly from the user and Man-machine interface interaction process. In the early software design process, the Man-machine interface is regarded as only a layer of "packaging" outside the core of the function, but not enough attention. The result is that the development of HMI is independent of functional core development, and is often the end of the entire development process began. This approach greatly limits the design of human-computer interaction, and the results are risky. Because the design cost of modifying the function core at the final stage is enormous, sacrificing the Man-machine interface is the only way out. This speculative and gambling development is almost impossible to obtain a satisfactory user experience. As for customer service, it is also a part of the user experience in a broad sense, because it is inseparable from the design of the product itself. Customer service is more to the quality of personnel requirements, and has been difficult to change has been completed and put into the market products. But a good design can reduce the customer service needs, thereby reducing the company's customer service investment, but also reduce the customer service quality caused by the loss of users.

Now the popular design process focuses on user-centric. The concept of user experience begins at the earliest stages of development and goes through the process. The aim is to ensure (1) a correct estimate of the user experience (2) to recognize the user's true expectations and objectives (3) to modify the design when the functional core can be modified at low cost (4) to ensure the coordination between functional core and Man-machine interface, and reduce the bug.

Specific implementations include the early focus group, contextual interview, and multiple usability study (usability experiments) in the development process, and later user test (consumer testing). In the design-testing-modification of this iterative development process, usability experiments provide quantifiable metrics for when out of the loop.

I did the user experience for the test role for more than a year, the general macro upstairs is quite right. What I want to add is that user experience testing is not just for design and UI applications, but also for functional testing, and for my personal experience, user experience testing in functional testing tends to be a basic integration test. Is that users need to combine multiple functions or services to run, to achieve an experience, but also to ensure that in the functional testing and unit testing may be missing places. This is not a simple integration test, because in this integration must be based on the user's role and feelings to ensure quality, and the user is not a simple personalized user, is to pass a considerable number of business investigation and synthesis of your products to the end of each typical user, this is a real user experience. Testers are involved in a typical role to experience.

Microsoft's definition of "user experience". Almost all lecturers say the user experience, said a product user experience is so designed, user experience what characteristics, whether it is hardware or software, as long as it involves interface, voice, text expression, user operation interaction, are collectively referred to as user experience, in addition to the user experience does not have any interface, interaction.