Why does the boss want the result or the process?

Phenomenon：

Q Enterprise Leadership transition, Marketing center Market channel director Xiao A feel that may really come. The new president at the beginning of the whole company repeatedly said: Do not have nothing to run around the leader, everyone work how to speak with the results. It is better not to ask for instructions and to report late, but your posts should be on the line, not the leadership side. This makes not good talk of small A is very moved, previously because "will do better than will say", his department's work has been not fair evaluation, the new boss has such a expression, it seems that no worries.

Under the leadership of small A, this year, the channel department in the promotional activities of innovation, the first time in the year to form a 5 sales peak, the company's sales climbed sharply, ending the four consecutive years of decline, the annual growth of more than 30%. Although the reporting period is less, but the results are obvious to all, small a also found that the boss of some promotional programs are different ideas, but with many years of knowledge of the market, he knew his decision at the critical moment is not wrong.

But at the end of the reward, small a but frightened, usually with the Boss report communication more of those cadres, almost all get promoted and rewarded, some people even rose two, and toiled of the marketing department in contrast but in situ, not only so, even the year-end award is only the company average. Isn't the boss looking at the results?

Sense：

First, "Early request, late report" Behind the three ways of thinking

It is a dangerous signal that small A is confronted with great rewards. In the boss's mind, the result is important, but the process can not be completely ignored, small a in the process of lack of communication, the boss will be against his merits, and the biggest is a good idea. For how to understand the "early request, late Report", the enterprise high-level, middle and grassroots views are very different.

One of the inner interpretations: How employees perceive process reporting

In fact, "early request, late report" in the eyes of most employees have become a villain, or due to lack of capacity, or even though the ability but want to be close to the boss. The subtext is nothing but two meanings, one is to show respect for leadership, oneself is not the person, please the leadership at ease; the second tells the work of difficulty, if do not good, prior to get a certain understanding, if done, then the credit will be magnified. Of course, sometimes there is a third layer of meaning, this is to give leadership a point of opportunity, this will reflect the leadership more level. It's not a recessive kiss, is it? Either way, it's not flattering.

The second part: how managers perceive process reporting

One of the basic qualities of a professional manager is not to report everything, but to talk about things. This is the performance of work courage, but also an efficient organization of cadres Dudangyimian basic requirements. A lot of managers think so, within the scope of your stipulation, I make the result to you to see is, since the boss gave me authorization, should not too much interference. If you report regularly, do you agree with your leader, or do you not listen when you disagree? Who is responsible for the problem? Therefore, the more capable managers, the more inclined to not let the boss participate in details and processes.

The third part: How the boss treats the process report

In important and crucial departments, such as marketing, procurement, finance, the more the boss will be more authorized to worry, "This guy Mo want to give me what big Lou Ah!"

Therefore, the kind of "employing no doubt" is a consolation to subordinates. Where do you find so many people who trust and are capable? Who can be trusted in addition to himself? In the enterprise, the more common is often "suspect also use", while observing with one side.

In fact, the boss to understand the process there are two practical significance, one is to know whether the subordinates are in action to prevent delay, the second is to know whether the direction to do wrong, in order to facilitate timely rectification, which has led to its not completely abandoned in the process of attention.

Second, the right of the boss to grant and we have money in the bank

In reality, very attention to the process of reporting people although let the boss a bit annoying, but they tend to be appreciated eventually, Q enterprises of course, but the problem is all out in the bosses know people unknown, rewards and punishments are not points?

This is how professional managers and bosses differ in their thinking. As a boss, not only is the biggest beneficiary of corporate interests is also the biggest loss party. There are always two standards on the scale of employment that are indispensable. One Yue ability, second Yue Trust. Ability is the beginning of authorization, and trust is the continuance of authorization. But the more authorized it is to report the process, then what is the meaning of authorization? In fact, many professional managers do not realize that this "right" is borrowed from the boss, is a limited right. Borrowed things are not their own, to let the owner know it is still in, but also safe, the owner can also control, then he will be assured to you to take care of. This is the same as the money we have in the bank, banks to prevent a run on the trend, we must allow customers access to freedom. At first it may just be a "small current", but the trust is high to become "big time", so that professional managers can have more control.

Unfortunately, we often see that the reality of high-spirited professional managers or career managers are being the boss "we who and who" words moved, the body is not afraid of shadow oblique, "Go your own way to let others say go," Eventually, one or two of small people will be able to bring them into the abyss. Because after the authorization, the boss to the information of the desire is unprecedented, since you do not frequently consult, diligent report, there will always be someone else to fill this shortage, but its authenticity can not be guaranteed. Therefore, when professional managers feel more than "dou" also injustice, often because of the process of many information is intentional or unintentional misinterpretation, the results of the work on the process of "wrong".

Behind the truth:

1, to get real authorization must let the boss psychologically "Guan"

In the enterprise to get the long-term stability of the authorization, the method is not no, this is to let the boss in Psychological "Guan." Bosses usually care about three questions, and the first one asks, "Is he capable?" is the key to becoming a general cadre. Do not think that the boss is so close to the people, in the middle and grassroots cadres appointed, they are not confused. The boss will see through someone's past experience, or a key current event. To stand out among thousands of people, you have to make a big impression on your boss and form your initial ability to recognize it.

The second question is, "Is he my man?", which is the fundamental to the ability to become an important cadre. At this time regardless of the matter and the heart, that is to say, things do not matter, the mind right on the line. There is a typical case between husband and wife, the climate is not cold, but when the husband is on business trip, he still desperately to the box stuffed clothes. These are cumbersome, do the husband's side hate to die, while thinking, or daughter-in-law pain me Ah! Then, want to become an important cadre of people have to ask himself, the boss feel you love him?

The third question is, "Can he do what I say?" This is the watershed for senior cadres, even if the target is the same, inconsistent methods can produce irreconcilable contradictions. After the Second World War, Stalin's "Big purge" of the interior was not because it was different from other leaders ' goals but in how to build the country, but that divergence was enough to kill the weak.

This seems to be in the Guan, the most important part is the latter two, precisely all need to use the process to express. Professional managers are unable to obtain further authorization because of their self-confidence of ability, ignoring process communication and psychological communication, which can not guarantee the sustainability of good results.

2. How to master the scale of process reporting?

After the long-term stability of the authorization, can moderate reduction of process reporting, but for different bosses, the specific approach is still quite the same. Generally speaking, if the leader has a long line of experience, professional and comprehensive information, then subordinates only report results or stage results can be. Because there are no differences in the original data, skipping the details will improve efficiency. But if the leader information is too little or the information is not real, popular talk is in the layman's state, the subordinate must report the process, otherwise the two sides to the specific idea is difficult to reach agreement. This time, carry out "will be outside the King's life has not suffered" banner, adhere to their own way, even if successful is also costly. There is a principle in psychology---"fear produces an attack", in the boss already lack of information, there will always be blind riding blind horse, the Midnight Pro deep pool type of fear, at this time you also skip the process of information reporting, will make the boss a strong sense of insecurity, and then unconsciously to make aggressive behavior. Therefore, the scale of process reporting is related to the degree of authorization, and the level of competency of the authorized person.

Truth：

Happy sheep survived and died in vain

In the history of China's thousands of, such mistakes have been commonplace in many famous names. There is a familiar ancient prose called "Le Sheep son wife", the wife persuasion under the hard to make a happy sheep later became the name of the Wei. As the Wei group's "airborne Troops", the Lok Sheep ordered the army to play in Zhongshan, endured the birth of his son was the king of Zhongshan cooking and killing the pain, through a difficult victory and return. Le sheep consider themselves high, Marquis Hou Mei not answer. After the celebration feast, Lok Yang got a pair of Kam box, open to see, but all is courtiers memorial, corruption, self-reliance for Wang, and so on, any one of the false words are enough to kill. Le sheep sweating, this just know how the process report is important. The next day Qingzui, Wen Hou way: Is not I who can use you?

Le Sheep is lucky, will be out of his life, he met Wen Hou such democratic, lucky to escape the catastrophe. Almost the same era of Qin Wuan Jun not so lucky, due to focus on combat lack of process communication, he defeated the Kuo after the paper, is trying to marching out Zhao, Qin Wang was picked to pull the recall. This June self-reliance for the Qin attack the city more than 70 invincible, do not know introspection itself and always full of grievances. Zhaoxiang King 51, the god of war was eventually given up to death. White Sword before the sword sighed: meritorious and punish justice.

All over the history books, vain generals not only one person, nearly like Mingzhi Chonghuan and other people, behind also more or less have such a management strategy problem. For the survival of the people, sometimes knowingly reduce efficiency, easy to diverge, also cannot but report the process. Through the ages how many names do not understand this way, not for the different environment and adjust their energy distribution ratio, only good to do not seek body, great reward thin or good, beheaded originally also not unusual.

Summary：

Process reporting is actually an important information interchange within an enterprise, which is one of the most important conditions for the benign development of enterprises. It is not possible to ignore the process entirely because of concern about the result, but from another perspective, the top management of the enterprise must contact with practice, take the initiative to collect information, ensure the diversity and impartiality of the source of information, so as to reduce the effort of the subordinates in information communication. So that those who are not good at the rear coordination of the generals can concentrate on the battle ahead. There is no democratic. Enterprises to improve efficiency first from the boss.