123,151 Quarterly complaint statistics: Mobile phone quality complaints remain high
Source: Internet
Author: User
KeywordsMobile phone quality terms of service telecommunications services complaints hot
Washington (Reporter Chen Yu correspondent Deng Binhua, Huangliyi) Yesterday, the reporter learned from the 12315 hotline, the first quarter of 2010, the Zhongshan Trade and Industry Bureau 12315 Complaints and Reporting center received 9064 effective calls, of which 7711 cases, consumer complaints 342 cases, 823 cases. The problem of mobile phone quality and the arbitrary charges of telecommunication service become the hot spot of public complaint. Mobile phone quality is still a complaint hot spot according to 12315 statistics, the first quarter of the consultation, complaints about the quality of mobile phones a total of 501, accounting for the total number of goods calls 24%. It is understood that consumers reflect the main problems reflected in: mobile phone quality is poor, maintenance is still not normal use; standby time and the specification of the inconsistency, the business does not actively fill out the warranty card, after-sales service neglect, maintenance time is too long, do not provide standby machine; when there is a problem with the quality of mobile phones, dealers and manufacturers to identify their products, The result of the identification is difficult for the consumer to accept; At the same time, telecommunications service complaints are also high. 12315 in the first quarter, a total of 304 complaints of telecommunications services, accounting for 39.6% of the total service category. Consumers mainly reflect the existence of individual telecom operators are not clear fees, open business without authorization, negative treatment of fault problems. 12315 the official said that the telecommunications sector and consumers in the information asymmetry between the charges, consumers often know after the transaction. In addition, there are problems in telecommunication service, such as consultation and telephone connection, no substantive solution to the complaint problem and delay of consumer time. Logistics complaints difficult to mediate logistics category complaints have also increased, and become 12315 mediation difficulties. Some express companies put notes and terms of service in extremely small and vague fonts printed on the back of the delivery list, and did not explicitly inform consumers, consumers in the delivery, no consultation clear service terms and precautions, the insured goods did not buy the goods insured, the consolidation of the packaging is not reinforced packaging, when there are problems, Can only be recovered in accordance with the terms of service on the delivery list, and businesses often refuse full compensation for a variety of reasons, bringing difficulty to the appeal mediation.
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