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Now the webmaster circle, SEO has become one of the most important work, webmaster Chat at the beginning of the basic focus on these words: the site rankings up no? How many are included? How's the income? Wait a minute. Instead of the real service to the side, as the webmaster, I think this is trifles behavior, through the Chinese Agricultural Personnel network construction, I think the service is the best promotion!
Not long ago, I also published an article in A5: "Industry talent Network precision Promotion of actual combat experience Summary", the content of the detailed description of the agricultural personnel network in the promotion of the details of the process, can not be denied, through the promotion of high executive power, our website has been better flow and ranking, but also gradually accumulated a number of customers. But in the end, we found that the customer did not precipitate down, many in the use of one or two times after the abandoned to continue to use, but also let us very confused. After careful consideration, we think that is not our traffic up, it means that the site is done, customers will naturally increase, but our services are not in place.
So how do we get the service in place? We have adopted many methods:
1: Telephone contact for new registered enterprises
What's the connection? Of course it is to tell him, we are China's agricultural personnel network customer service personnel, at the same time to say our domain name Agricultural talent Network, because our domain name relatively short, and closely related to the industry, easy to let customers remember, through self-introduction, virtually enhance the customer's domain name, so as to escape the control Initiates a spontaneous input address access behavior. Then we will investigate the customer, of course, simple survey, such as the website style is acceptable? is the internal function perfect? can meet your requirements. Through the first visit, so that customers feel valued, the site division is very perfect feeling. More than a few.
2: Weekly return visit
Unexpectedly customers come, we have to think of ways not to let him go, in addition to the input domain name, more important is to let his long-term on the site to carry out his services, so we once a week to customers to return, this content and last time is not the same, in addition to the identity of the same time, This conversation is a survey of his work: if the staff has been recruited? How long does it take, compared to other sites? Whether the talent pool satisfies you, etc. Let the customer feel that this is a responsible website to enhance his trust.
3: Monthly Survey of customers
This time we continue to emphasize the Web site, at the same time, the website of all corporate customers to conduct a questionnaire survey, this survey is not aimed at enterprises, but to inform each other, we have to release the agricultural industry Human Resources report, need to get detailed information, report we will be published in major websites. The contents of the survey include the number of enterprises, age, profession, department, salary and so on. After the investigation to tell customers, this will become the agricultural industry's most authoritative and standard of a report, so that customers feel that this is an excellent corporate behavior, in this kind of site recruitment is guaranteed.
4: Service to the problem customer
This problem client is certainly not a difficult customer to tangle with, but we every day through the backstage, observe what enterprise registered, but did not publish the position, or did not release the enterprise information, we will ask him what reason did not publish the position, because unexpectedly the enterprise to the website, is in order to realize the talent recruit, Is our website function does not meet? Or why not optimistic about our site? So through the detailed inquiry, to do not understand the function, we guide each, if it is not optimistic, we will be the status quo and vision of the site to promote, so that customers believe us.
Through these services, customers virtually remember our website, and the confidence and confidence of the site greatly improved, willing to become our partners, of course, we will always send mails, such as holidays, we will send cards, in the high-intensity work to warm customers, so that customers from time to site to see. In these recurring process, we formed a good cooperative relationship, compared to pure SEO, the site's users increased dramatically, stickiness is also higher.
The service is more important than the promotion! I hope all the friends can experience, do a good job of customer service and experience, so that their website become an unbeaten website!
Note: This article is from the Chinese Agricultural personnel network http://www.nzrcw.com, starting a5!