BOC "smart buy" sell fake? The Curse of the Red Child

Every press from Shanghai consumers to the credibility of the Chinese Bank of China, through the official website of the Bank of China to buy products, but found that the product has many defects. Recently, "Daily economic news" A reader called a hotline, the Bank of China "smart buy" and its partners "Beijing Red Children Interconnection Technology Co., Ltd. (hereinafter referred to as red children)" complained.　　The Bank of China office said it was a new business, considering that complaints were concentrated in the "red Child" of the co-operative merchant, and that Bank of China would investigate carefully, in a responsible manner, and terminate all cooperation with the red child, if necessary. It is understood that the "smart shopping" business is the Chinese bank launched by the BOC credit card holders of the mail-order business.　　The business is managed by the Bank of China and other merchants, offering goods by other merchants, Bank of China provides payment, commodity display platform, Bank of China can provide the product without interest payment. Case 1: Product mismatch, fake 王欣 (alias) of Jilin Province in the May 26 this year in the Bank of China "smart buy" webpage, to 4580 yuan to buy a Gucci classic big dumplings bag 131230, the size of the product information display is 44x21x31.　　June 5, 王欣 received the package, the name of the manifest is "Gucci Classic big Dumplings 13121", size is 44x18x23, the shipper is the Red Child company Beijing Branch. According to the product order agreement, the product delivered by the merchant and the order product do not conform to the return.　　王欣 in many times to call customer service phone and red Child shopping website negotiation, and to show the delivery documents, red children agree to return, and promised within 8 to 10 business days refund. But the problem is not just that the merchandise doesn't match. 王欣 said the Gucci package she bought from the red children did not have any Gucci logo, and the appearance of the package was blurred, and a few zippers began to drop the paint.　　Gucci Local store staff after the inspection that the Gucci bag is a low-level counterfeit goods, quality and even less than a website to sell 258 yuan of high imitation goods.　　As of press, 王欣 still did not receive the red child's refund. Case 2: Quality defects Miss Yang bought HP's 6531st4200 notebook computer on February 6 this year in "smart shopping".　　Received after the use of 3 hours on the discovery of wireless Internet card slot does not power, after several twists and turns after the manufacturers to verify the quality problem, the red child finally agreed to a replacement.　　March 2, Miss Yang received a red child to send her back to the laptop, the model turned into a 6531st6570, less than 1G of memory, the day when used, the computer on average every two hours on the blue screen restart.　　She then 5 times to the local Hewlett-Packard after-sales troubleshooting, concluded that the computer motherboard has problems. She again contact Red Child request returns, after many communication, Miss Yang March 9 back to the computer to return, March 12 "Red Child" received a computer said: "Miss Yang's computer shell appears above a 3CM of scratches, mayIt's a fingernail or pencil. Miss Yang said that this is obviously illogical, if even nails can scratch the shell, the computer quality is too bad. Helpless, she complained to 315 consumer electronic complaint network. With the help of 315 website personnel, Miss Yang finally changed to the computer that she had ordered model, and has not had any problem so far.　　It's been 3 months since she first bought a computer.　　Question 1: How does BOC inspect the supplier's qualifications?　　Reporter investigation found that the Ministry of Industry, the site's record information shows that the red child's domain name in the March 25 of this year only approved by the Beijing Red Children Interconnection Technology Co., Ltd. held, the company was established in Haidian District, Beijing, the registered capital of 5 million yuan, the legal representative of man-made Xu Xianxin.　　According to people familiar with the matter, red Children's initial entrepreneurial team is a team of 4, last October 10, the founder of the infant and young department spirit leader Li Yang and his wife Wang Yu both left.　　Wang, vice president of the Arctic Light venture, who invested in red children, told reporters that the resignation was approved by the board, but she denied previous rumours that the "red child" had been in turmoil and that the company's internal operations had been disrupted. And the Bank of China "smart to buy" another supplier Grand affiliated to the Hundred Group, registered capital of more than 1 billion yuan. Its customer service personnel said: "Our products are provided with invoices, you can rely on invoices in the business to enjoy the warranty service, and absolute guarantee of quality." Compared to this, the reporter to several of the respondents interviewed, two customers purchase thousands of yuan of computers have not received invoices, suppliers are pointing to "red children."　　One of Miss Yang after nearly one months of repeated reminders, red children will eventually send the invoice to her hands, and another Mr. Yan from the end of February to buy Lenovo notebook computer has not yet received invoices, resulting in his inability to enjoy warranty services.　　According to incomplete statistics, in the last six months of the major forums, websites for "smart shopping" complaints, which involve "red children" up to 98%, and the vast majority of products related to product quality defects, sent to the product and order products do not match, do not provide invoices and so on. In this regard, Beijing Kwong Shing law firm Shanghai Branch Lawyers, Shanghai Law Association Information Network and Electronic Commerce Law Research Committee deputy director Liu Chunquan, the Bank of China "smart buy" is obliged to the cooperation of the merchant audit.　　Also is the Bank of China "smart to buy" the cooperative merchant, the qualification unexpectedly has so big difference, explained that the Bank of China should strict business qualification audit.　　Question 2: Is the bank a "accomplice" to the shopping site?　　王欣 told reporters that she saw the Bank of China with the bill sent the smart purchase leaflets, to browse the BOC website and buy the product; Secondly, the goods sent to the packaging on the outside with eye-catching font written "Bank of China", because the credibility of the Bank of China, was immediately accepted, and did not inspect the products on the spot.　　More let the customer puzzled is, when the customer through "clever purchase" to buy products out of the problem, the bank's website unexpectedly on the site information made changes. Mr. Yan of Jilin 2Months in the "smart buy" bought Lenovo SL4002743-AWC model laptop, the price of 6648 yuan, a few days later login "smart buy", found out a model for SL400-AWC notebook computer, two product configuration is exactly the same, but the description of a different version, The price is nearly 1000 yuan.　　Shortly after he complained about the 315 consumer electronics Complaints Network, the two products were removed at the same time, but he left behind a screen map as evidence.　　Question 3: Online shopping consumer rights, who is looking for?　　Bank of China credit card shopping is to pay first, and then shipped, 王欣 said, such process design also led to the product quality once the defective, consumers will fall into the difficult to return, replacement difficult plight. In the advertising page of the Bank of China credit card with the bill, the reporter at the bottom of the page to see such a passage: "...　　Bank of China credit card only as a payment tool for the purchase of goods or supplier services; The final interpretation of the activity is vested in the Bank of China. Lawyer Liu Chunquan said that this is the bank unilaterally set up a "format clause." According to the relevant judicial interpretation, the party providing the format clause should use a special mark, such as words and symbols, which is sufficient to arouse the attention of the other party when the contract is concluded. However, according to the survey, the above format clause only appears in the BOC promotional color page, and is in the bottom of the table in the last paragraph with a small number fifth font display.　　Liu Chunquan that the bank has not fulfilled its obligation to truthfully inform the "format clause". BOC responded: A staff member of the Bank of China's office said the bank's original intention was to provide convenience for consumers, including computers, communications equipment, household appliances, digital audio-visual, watch accessories, cosmetics and so on. After the launch of the product, most customers are satisfied, but because the first line soon, there are defects inevitable.　　In view of the complaints are concentrated in the cooperative merchant "Red Child", the Bank of China will be carefully investigated, in accordance with the attitude of customer responsibility, if necessary, to terminate all cooperation with the red Child.　　and red children, as of press, and did not give any response. Liu Chunquan that the bank's legal liability for the matter remains to be confirmed. However, the current ability to do online shopping, are some quality customers, banks once lost the trust of high-quality customers, resulting in loss of customer base will outweigh the gains.