China's 15 express joint pledge will take effective measures to safeguard consumer rights and interests

The network news days ago, EMS, Shun Fung, Shentong, Yuantong, Qualcomm, Best huitong, Rhyme Tatsu, house urgent send, Pang, excellent speed, fast, fast, every day, US, Goutong and other 15 express companies to jointly publish the first "I promise, you supervision-" "3 15" declaration of good faith, promised to seriously treat consumer complaints and opinions, Take effective measures to safeguard the legitimate rights and interests of consumers.

15 Express business commitment to the concept of honest and trustworthy throughout the entire process of business operation. It will improve the quality of service by establishing the quality management standard of customer service, strengthening the training of staff's service skills and consciousness, strengthening the maintenance and management of customer relationship, standardizing customer complaint handling procedure, and establishing perfect express information management system.

In addition, 15 express companies also published their own complaints and supervision of telephone, user-friendly rights.