Consumer Happy person online pharmacy recharge 200 yuan whereabouts unknown

Yu Juwen painted in the happy person online pharmacy charge 200 yuan unaccounted for lawyer: if the consumer to recharge according to the process, pharmacies should be responsible for the money in order to exempt 15 yuan Express fee, Mr. Xu through the bank transfer to the "Happy person" online Pharmacy payment card recharge 200 yuan. The result not only cannot be paid smoothly, this 200 yuan unexpectedly also did not appear in the balance of payment card. Happy people to check again, even the money transfer recharge number can not be ascertained. The lawyer said that if Mr. Xu is according to Happy person on-line pharmacy's normal process carries on the recharge, that happy person needs to make the explanation to this money's whereabouts, if cannot find the whereabouts, should make the compensation. Our intern Guo Zhihao reporter Chen Yu net Bank Transfer payment card after the balance did not increase the public Mr. Xu to cooperate with this newspaper Sina Shanghai Complaint Channel (@ Shanghai rights Complaint) reflect, he bought two cases of the 116-a-year-long film on the Happy People's online pharmacy to treat diseases such as arthritis on the evening of August 28. Customer service at that time told him that the goods door-to-door need 15 yuan express fee, because his goods have been 90 yuan, the use of online payment can be exempted. Mr. Xu therefore decided to pay online, but because of its Alipay (micro-blog) account balance is insufficient, then use ICBC (3.81,0.01,0.26%) online Bank to Happy people online drugstore payment card recharge 200 yuan. After the confirmation of the recharge, Mr. Xu found that the payment card can not use the normal payment, then contacted the customer service, customer service told him 200 yuan to recharge the amount of time to wait for the next day to confirm the use of the second. Change the procedure, check the water is difficult to find 200 yuan to August 29, Mr. Xu again login site, found still not normal payment, when he inquires his payment card balance, found yesterday to recharge the 200 yuan has not increased. Mr. Xu again contacted customer service, the staff in Beijing headquarters replied that he would later modify the online program, and then the normal payment. After the customer service said "The modification completes", Mr. Xu still cannot pay, the customer service request him to provide the payment card to recharge the serial number. But Mr. Xu found after the review, the program changes, recharge the water number is gone. Customer service then asked Mr. Xu to provide ICBC card number and ICBC online bank serial number help query. Mr. Xu has not heard from him since his offer on September 2. Mr. Xu on September 4, 7th, 12th, respectively, with customer service contact, but except 12th staff said they will inform the financial help their inquiries, the other two times without any reply. Drugstore customer service said the money will be identified September 19, Mr. Xu told reporters, he went to ICBC confirmed that the 200 yuan has indeed been drawn from his card, but the specific terminals, banks can not provide. Journalists and happy people online pharmacy customer service to get in touch, staff told reporters that they have been dealing with this matter, but because Mr. Xu is not the serial number of the transfer records of their website, they can not find the whereabouts of the money, staff told reporters, they will soon communicate with Mr. Xu, Find the whereabouts of this transfer, as at the time of press, happy people online pharmacies are still communicating with Mr. Xu, but the whereabouts of the money is still not implemented. "lawyers say customers who operate pharmacies according to the procedure need to give a reasonable explanation." Sheng, a partner at the Shanghai law firm, said that first, the bank has the obligation to retain information on the transfer of the customer, can find out the amount of money to which account, customers can go to the bank to request inquiries. Secondly, if the bank does not retain the customer's transfer information, it depends on whether the consumer according to the Happy Person online pharmacy process operation, if the consumer in accordance with the normal process of operation, that happy people online pharmacies need to explain the whereabouts of the money, if not found whereabouts, should make compensation.