Feelings encounter process problems? Hammer phone is the hardest time

Hammer technology again ushered in the most difficult moment, the last time the old Luo thought it was ROM conference. "With a very poor maturity of the ROM opened a conference, and then be a mockery of it." After the press conference to persuade the Director, began to recruit ", Luo in the hammer after the release of the mobile phone interview such memories.

Luo has been on Weibo since July 5 to apologize to users for delays in shipments. But his old rival, Ark, posted a "hammer-phone quality problem summary" on his blog, collecting 14 quality questions from the phone that were exposed on the web.

The hammer technology official Weibo posted an open letter, admitting that "because of the new production line quality control did not make it, resulting in some unqualified products outflow, causing a very bad impact." But they attributed the reason to "due to the production line is not running-in, workers on the new model assembly operation is not skilled, the initial supply of material instability, quality control standards are not fully unified and other complex factors",

As the "digestion of our existing orders, it will take several months," Luo and hammer Technology in micro-blog recommended users to try to refund, refund users can reserve reservations, cancellation orders can also be 300 yuan voucher as compensation. "(Fang Zi published article) that two days our daily return is only 100 more than usual", Luo don't forget to show the love between fans, "we may be the happiest enterprise in the world, because of you." ”

But Luo may not have had much energy lately to interact with fans on Weibo. Hammer technology to 36 Krypton revealed, Luo, respectively, with two teams of hardware engineers stationed in Beijing also Zhuang and Tianjin factory, to pass the test of Foxconn products again. Hammer technology also denies rumors of a hardware engineer being dismissed.

Originally Luo feel quality control is no problem, even put the media now hands to get P4 engineering machine, "in our production lines are defective products." The actual situation is that the construction machine in the media circle of good reputation, did not appear after mass production of large area negative. 36 Krypton Editorial department got the engineering machine and mass production machine two hammer. It is also the problem that the mass production machine appears the screen leak and the border gap is easy to go into the ash.

36 Krypton Wired the CEO of another Internet phone brand, a veteran of the traditional mobile phone industry, told us, "The hammer phone is still small enough to have a capacity problem." May be the design of the problem, mobile phone design is not to find a design company can be done. Some structural design methods determine the existing materials and processes are not reached. "He gave a concrete example," The hammer's phone lid is pushed down from the bottom up, the design is very easy to card in the process, the rear cover and the fuselage is not good, the top will appear scraping hands.

At the end of the interview, the friend's CEO said, "(hammer cell phone) to ensure that the design and assembly is very difficult, the problem has a way to improve, but the challenge is great."

For such a challenge, hammer technology investors have come forward to express their confidence. Zhenggang, the founding partner of the hammer A-round, said in a circle of friends this morning that "[hammer] now admits that the problem of low yield and adherence to quality is in the same vein," and that he "prepared 100 million of the cash he needed to be sent at any time." Zhenggang said that his great confidence comes from the product itself, "a masterpiece of the product is not afraid of being black, the rest is the need for user Word-of-mouth and time."

Also confident are fans of the hammer, who apologized to Weibo with five popular replies, including four that express support for hammer phones. Even the user said not only not to refund the reservation, but also to the whole paragraph to make up for the hammer to the old support. Some fans around us also show patience with the hammer.

"Old Luo is relatively reliable", 36 krypton Xinzhi classmate said, "Return has 300 vouchers, and sent a 200-yuan screen insurance, regret not more than a single."