Handle Nets rookie customer service to star customer service, set up a good service system

2012 will be group buying industry consolidation period, but also group buying enterprises began to self-discipline one year, the situation will be effectively eased complaints, consumers benefits can also be protected. Recently, the domestic group buying website leader handle network announced in Beijing, Guangzhou, Shenzhen, Chongqing, Hangzhou, Hefei, Nanchang, Suzhou, Wuhu, Nanjing 10 cities opened 12315 Green channel, under the supervision and guidance of local industry and commerce departments, fast and efficient resolution of consumer disputes, Improve the satisfaction of consumers.

As a handle network a "senior" customer service staff, Li Xiaomin this year successfully selected as the handle mesh star customer service title. According to Li Xiaomin recalls, just entered the time, under great pressure. Around the friends and relatives do not agree, we all think that group buying industry chaos, and consumers once encountered problems, "suffer" is always customer service.

"I'm glad I chose to stick it out," Li Xiaomin said. " Some consumers in the face of difficulties, trouble, temper is relatively large, talk is not very good. I will feel a little unfair, but time long I found, in fact, many consumers are in other sites to ignore the situation, will deliberately installed very fierce, feel that only the attitude so tough to solve the problem. ”

In the past, consumers encounter the trap or difficulties, even complaints to the trade and Industry Bureau, will be due to the processing cycle is long or small amount of such reasons. Consumer rights and interests have been lost, group buying enterprises have not been punished, such a vicious circle, will lead to the deterioration of the overall environment, and handle network 12315 green channel Establishment will undoubtedly change the existing situation.

According to Li Xiaomin Introduction, handle the network built pyramid service system, can quickly and effectively the consumer raised questions, encountered difficulties in a timely manner to respond and give feedback, consumers in the first time to get answers, will not produce too much emotional fluctuations. Li Xiaomin said that the handle net set up a consumer rights protection department, so that consumer complaints can be layered treatment, major consumer complaints will be transferred to the Consumer Protection Department, quick and efficient resolution of complaints. For consumers to solve the problem, hear every thank you, trouble, hard, are supporting Li Xiaomin continue to go on the belief.

Today, the handle network has been two years, is the domestic group buying industry well-deserved leader. In two years time, handles the network to break the tradition several times, initiated many group buying standard. and 12315 Green channel is undoubtedly a new attempt, as the handle Nets customer service, Li Xiaomin said "no pressure."