How do operators cope with employee turnover?

The term "resignation", which has always been known as "stability", is both sensitive and mysterious, and is often whispered, even if it is talked about. But the recent period of time, the operator turnover rate has been an indisputable fact. Some time ago, the story book United People's Post and postal service launched a special survey of the operator's staff turnover, "they, why--the operator leaving the heat behind the cold thinking," specifically analyzed the impact of operator turnover. (Focus on micro-credit story book and reply to the number "30" to view related articles)

Today, we do not talk about the reasons for staff turnover. Just talk about how to do team building after employees leave. Recently, the same story happened in my department, and I talked about my real feelings and suggestions.

I. Psychological articles

It is a sad thing to leave the team with colleagues who have been fighting together. This time to take good care of everyone's emotions, focus on the psychological changes of team members, otherwise it is likely to cause overall morale and decline in performance, and the process is usually irreversible, it takes a lot of effort to recover. Therefore, good ideological work is very necessary.

First of all, to timely guidance does not evade. For example, many operators recently "job-hopping" to the tower, the basic can be attributed to the impact of the environment, and some out of business, but also because of personal career development encountered bottlenecks, and some personal special circumstances, such as the need to take care of the family. Staff turnover in many industries is very normal, but because of industry development reasons, the operator's staff turnover rate has been stable at a lower level. We are not accustomed to the current staff turnover, on the one hand is lamented that enterprises can not keep people, on the other hand is not accustomed to. However, everyone's situation is different, so to timely guidance, can not avoid or even magnify negative energy.

Second, sincerely bless not to undermine. Life, in addition to family and friends, get along with most of the time is my colleagues. To say no, it is impossible, especially in some harmonious atmosphere of the team, the feelings between colleagues is very good, even can play a stabilizing team role. I have built a national group on the line where we share, we help each other, and we build a deep friendship. Afterwards, when someone transferred this line, told me that in fact very reluctant to this organization. When someone leaves, to create the conditions of blessing. Whether it is a "wine Huan" of the split meal, or a "ingenuity" of small gifts, can be very good to release the feelings between colleagues, but also a good team building an important opportunity.

Third, be clear about goals and not discouraged. Some people want to say, this is to "draw the pie" rhythm, is not. Whether a company, a department or a small team, always need a clear goal and prospects. The staff follows you, must have some bentou, this I do not say much, the reason everybody understands. At present, sing the voice of the operators are endless, I only say one point, people's lives are increasingly inseparable from mobile phones, and as the nearest communication operators, regardless of how there are many opportunities. Even if the opportunity does not come now, there will be in the future.

Ii. Action Articles

First, do a good job handover. It is common sense and necessary for the staff to leave the team, and it is essential to do a good job transfer between employees. However, how to do the work handover is the level of the problem. Yesterday, I saw an article in the micro-credit circle of friends, the most able to see the nature of an employee, talking about is a staff to finish off the story. To tell the truth, if employees do not do a good job handover, on the one hand, the professional quality of their own needs to improve, on the other hand, the team's management capacity is poor. In peacetime, team managers should establish good employee work files and define the division of responsibilities among team members. Separation, a turnover list will be able to save a lot of things, regardless of whether the staff to take over the position, can be quickly started.

Second, do a good team knowledge management. The staff has gone, his knowledge experience should stay, this is also completes the team knowledge management the important reason. We all believe that the earth will turn away from anyone. However, as a team leader, it is the responsibility to help you set up a good knowledge management mechanism, on the one hand, to improve the team of each member of the knowledge management, on the other hand, help accumulate team experience wisdom. Now is the network society, Team knowledge management is also very simple to build a contact group (QQ, micro-letter or flying letters), build a set of Knowledge base (FTP or cloud disk) are a good way.

Third, completes the ab angle rule construction. This has to go back to the first question, do a good job handover. Mature managers will establish a good AB angle management mechanism within the team, regardless of which member of the team to leave, can find B corner quick take over. This departure scene, can be a small long vacation, can be removed from the original department, can also be left the enterprise. Regardless of the length of time, the staff formed a good handover habits, before leaving a clear, concise, easy to operate the handover of mail, not only conducive to the communication between the AB Horn, but also conducive to the overall team's professional image.

Iii. Foreign Articles

In general, staff turnover has a negative impact on the team, but we have to be good at seeing the positive side. What I see is the opportunity to learn to ascend. For example, recently, several of my colleagues went to the tower company, we specially invited them to come back to share with us in the Tower Company's experience and feelings. Compared with the operators of more specifications, long process, slow response, the initial stage of the tower company appears to be more simple, direct, high efficiency is also a lot. (it is said that the meeting time of not more than 30 minutes, not involved in global affairs will not be discussed ...) Single This wind, it is unavoidable to let operators blush)

My boss once said: Enterprises to develop, two "SHI" can not be lost, one is the momentum of development, the second is staff morale. Staff turnover, related to morale, we must pay attention to this critical period of good team building, it is necessary.