NET purchase Merchandise returns twists, the consumer association intervention hard to retreat

Nanfang Daily News (reporter/Liu Muhua) The city council March 16 released a number of major areas in the last year, the typical consumption cases to remind consumers to heed, if encountered similar consumer disputes, should choose the appropriate way to properly solve.

-Case One net purchase goods return twists

Fan on October 21, 2014 through the Taobao bought a box of boxes, the value of 252 yuan. The Shop entity address is 6th, East Park Road, Tang town. After receiving the goods last October 25, the complainant found that the quality of the box is not good, immediately contact the merchant to return the goods, the merchant agreed, so the complainant on October 28 will pull the box back to the merchant, but November 4 after the arrival of the goods to the box outside the film has been the complainant tore, the wheel has signs of damage, refused to return The complainant complained to the Council of the Municipal Consumer Council of the Tang Branch and requested the coordination of the issue.

After receiving complaints from consumers, the city council members of the Tang branch to the complaints both sides detailed understanding of complaints and appeals. Was complained Fangki Luggage Square in charge of the initiative to fan consultation with the deal. Finally, the two sides reached a settlement, agreed to return, but charge 50 yuan as damage compensation, the remaining 202 yuan to fan.

Deng Yunlong pointed out that, since March 15, 2014, the implementation of the "Consumer Rights Protection Act" 25th stipulates: "Operators use the network, television, telephone, mail-order and other means of selling goods, consumers have the right to receive goods from the date of 7th returns, and do not need to explain why." Therefore, there is no legal basis for the defence reasons advocated by the complaining party are fundamentally not tenable.

-Case two new car run 5000 km chassis rust

Municipal Consumer Council, said Miss Lin on October 22, 2014 in Liaobu German car center bought a Porsche Cayenne car, the car after 5000 kilometers in the car maintenance found the car chassis rust phenomenon. Miss Lin asked the German car center garage back to the car was refused, after the municipal council of the Bureau of the Liao Branch complaints.

As a result, the municipal council of the Bureau of the Liao Branch invited the Dongguan Automobile Industry Maintenance Association to help investigate mediation. Investigation found that the chassis rust is due to the failure to take anti-rust measures, does not belong to the quality of vehicles, therefore, the car failed to reach the requirements of three packs of vehicles. However, the city consumer Council said that because the operator did not understand the consumer to inform the precautionary measures, should bear the corresponding responsibility.

After several days of patient mediation, Liu Step German car center agreed to compensate Miss Lin for car maintenance costs and the cost of the delay, the two sides to resolve the misunderstanding reached a settlement.

"As a professional organization, car dealers are more aware of the performance, problems and advantages of the vehicles they sell than the average consumers," he said. "Guangdong Woking law firm lawyer Deng Yunlong pointed out that, therefore, when the sale of vehicles should be done to the consumer reminders and explain the obligation, can not deliberately conceal, otherwise only to the corporate market reputation caused adverse effects."