Online game account is blocked consumer claims

Typical case recently, Mr. Guo bought virtual game currency 1.2 million in a network game, value of 100 yuan, a day to open the game found that the account was closed, Mr. Guo asked the game customer service staff, the other side said that the account number has been stolen, and because Mr. Guo in the process of playing the game is suspected of violating the rules of the game,　　So the property in the account has been stolen away, and the account has been closed. Subsequently, Mr. Guo applied to the network company for representations, request to reset all the information, the third day after the complaint, the company asked Mr. Guo to send a copy of the ID card to them, but two months after the information is still not reset, Mr. Guo went to the electricity advisory, customer service said the copy of their ID card has been lost, and said the complaint has expired, To make a new complaint.　　Mr. Guo complained and asked the other person to recover his account information. Lawyer comments Du Yanzhi Lawyers, Guangdong law firm comments: The 23rd article of the Law stipulates: "The operator provides goods or services, in accordance with the provisions of the State or with the consumer's agreement, to undertake repair, replacement, approval or other responsibilities, shall be in accordance with the provisions of the State or agreed to perform, shall not deliberately delay or unreasonable refusal." "In this case, Mr. Guo has made representations in accordance with the Company's request and provided a copy of the ID card, and the company has also passed Mr. Guo's complaint, therefore, according to the above law, the company should be in time to resume its closed account."　　Due to the company's reasons for the loss of Mr. Guo's identity card and the expiration of the complaint, the company asked Mr. Guo to bear the responsibility arising from his own fault lack of factual and legal basis, Mr. Guo's request is reasonable. City Consumer Council Tip 1, consumers in the choice of network game operators to choose some legitimate, regular network game operators, to comply with the rules of the game, do not use illegal, plug, to ensure the fairness of the game.　　This will not only protect the legitimate rights and interests of consumers, but also purify the entire game service market.　　2, the consumer in the process of registration, should pay attention to the detailed reading of the network game both rights and interests agreement, to find out in what situation the game operators will be the game number closed, do not rush into the game state, in order to avoid their own rights and interests damaged.　　3, when the consumer found that their game number has been closed, should promptly contact operators to see whether it is because of the operator's technical problems caused by the missing game number.　　4, keep the relevant vouchers, such as Recharge records, agreement content, game records, and operators of contact records, etc. for future use of rights. (Shenzhen Special Zone newspaper reporter Rao Jie correspondent Xun Handong Wang Jiana)