Teach you how to deal with space business

Intermediary transaction http://www.aliyun.com/zixun/aggregation/6858.html ">seo diagnose Taobao guest cloud host technology Hall

Simple account of the context.

When I first entered the profession last year, by the new net seller machine, more than 2000 dollars, bought a 5-year virtual host, Space 3 g,150m database, the price is reasonably cheap, the problem is actually I do not use so much space, just did not know, was fooled.

The website is not own, is helps the cousin's company to make, the procedure is dedecms5.7 (the name bug is many, this also for the later matter buries the foreshadowing), the person who has done two times development, I have done the content release and the column plan.

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Probably October 13, every month of the routine inspection site, opened and found that the site was hacked. The bottom is covered with black chains. Check the source found that not medical is gambling.

Then immediately modify the FTP account password, and then back up the database in the MySQL center and import the local save.

Then one side of the space business, and then to find their own about the site's backup, fortunately the habit of the original nurturance, everything good backup, found, so labetalol half.

Call the space business, that is, the new network customer service.

Here have to spit out the new nets, first of all, no IM customer service, all things have to call. Second, answering the phone is really customer service, you can not access their technical staff, and the quality of customer service.

Do not know if we have played a game, called copy does not shape, I 100 points, the customer service can only listen to 80 points, and then relayed to the technology, hehe, how much do you think is left?

So what about the host of the new network? What about the new network service? "in the Trash!" You can see that my rage has exploded.

Pull far, come back to talk with the new Network customer service communication. In short, a pass down, customer service said can give me look for early backup, help me restore the site.

A day later, that is, 14th afternoon, the new net suddenly came to a phone said, the site's backup file has been placed under the Vhost folder, you can operate it, directly covered on it.

According to her operation found that the site is still black source code, and they actually did not back up the database, sigh.

Then empty the site's source code and data, upload the original site backup, decompression, reinstall the site, and then import the database, sigh, database import failed, check the reason found because there is no permissions.

Once again contact the new network customer service, described the situation, asked them to help me import the database, vowed to promise, this time is about 4 o'clock in the afternoon October 14, customer service commitment within 30 minutes to fix.

Results 15th 10 o'clock in the morning tell me that the database cannot be imported. This time I still angry value of the table, so I directly when the customer said, forget it, you do not do, give me return it. So customer service records my information, hung up the phone.

On the morning of 16th, once again, call the new Network customer service, ask my host for a refund. It turned out that even the records were not there. At that time very calmly said to her, forget it, you help me to record, and then asked: you are responsible for refund of customer service, when can contact me? I said Oh, so, this week refund is not complete, I will go to your branch next Monday to talk about it. Finish talking and hang up the phone.

On the evening of 20th, contact the new network customer service again, ask the related matters, still have no result. So tough: I want a refund. Ask the reason, answer Yue: The product is too bad, you can check the call record by yourself, I this telephone, each month must play more than five times the telephone, each kind of question emerges endlessly. The service is too poor, always contact the technical staff, are some do not understand what the customer service here blindly fooled. My refund request, said is to submit the work order for me, the result actually even had no record, did not do anything at all.

At this time seems to change a customer service, the sound of a whisper to me said a pass, the effect is that I hope I do not refund, and said that the emergency to help me restore the site. I said, wait till you help me to restore the database.

The focus of this exchange, I have been emphasizing the request for a refund, but at the same time hinted at the problem of my database, perhaps the aunt cool understand.

21st around 9 o'clock in the morning, customer service mm and call me: The database has been restored successfully (confirmed again, before they did not help me restore the operation of the database). I hurried to test the next, rebuilt the Web page, check again, OK, and in accordance with the official requirements, delete changes, dozen patches, confirmed that no problem, and the site back to download a one-time, this matter is finished.

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Looking back at this negotiation with the new network, the timeline is as follows:

13th (site problems, contact space business) –>14 Day (customer service, gave me a black source) –>14 Day (Request refund) –>15 Day (customer service claims that they could not import the database, when they did not do it) –>16 Day ( Found that I did not submit a refund of the work list, anger value explosion form) –>20 Day (again contact customer service, reporting refund matters) –>21 Day (website restore)

This time with the space quotient of wits, summed up as follows:

First: The new network is really rotten, whether the host or customer service;

Second: Small partners in the choice of space business, we must confirm that there is no online customer service, can direct technology, telephone customer service what are not so good;

Third: In the space business negotiations, if the situation is urgent, must be a bit tough, or your things will be difficult to have a satisfactory treatment;

Four: Regular backup to the site is really a good habit, not afraid of 10,000 afraid in case.

I hope this article is helpful to some small partners who choose the new network and the small partners who will be wrangling with the space merchant.

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