The 360 in the grass-roots eye, talk about services.

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In fact, before writing this article, I hesitate. As a successful internet company, articles related to 360 of companies are likely to fill every corner of the browser, write an article is tantamount to a small stone in the ocean, not even take a bubble. What's more, my attitude is very clear, write this article is to support, it will inevitably back on the "entrusted" suspicion. But does not write again like Thorn does not vomit the displeasure. Forget it, March.

2006, I was in a small town in the west, often to internet cafes to play games. For a while, I often can see some internet cafes in the installation of a network called "360" small software (at that time is not called "360 security guards", the specific name remember not too clear). I was curious to see for a long time, only to understand this is a popular optimization tool "Super rabbit Magic Set" function similar to the software, different from the "360" function is more powerful, but also can quickly download Microsoft patches, timely make up for Windows system vulnerabilities.

At that time my heart Deng, as once opened three internet cafes, to the system optimization of the people, this small software touched my pain point. In order to maintain the stability of the Internet Café computer, to meet the normal use of customer needs, I often for a little bit of a small problem to be exhausted. Unexpectedly, there is a company from this humble place to start to consider the user's feelings, and provide such as convenient optimization mode, it is commendable. I then asserted that the software was going to fire.

But if 360 stops, it will not be possible to grow to have thousands of employees today and become a Nasdaq-listed Chinese internet company. Otherwise, it is still only a "super rabbit".

I soon learned that 360 of the company's leader, is a lot of netizens dubbed "the father of Rogue software" Zhou. Zhou founded the "3721 Network real name", creating a Chinese Internet service, but also because of the 3721 forced to install, unable to unload and other bad means have been criticized. Until today, some people take this disgraceful history to say things, this may always be Zhou 祎 halo under the shadow, lingering.

But looking back on this history may help us to understand how the old week turned out gorgeous. 3721 of the failure is not respect for the user's inevitable result, and 360 of the success of the old week is the bitter experience, change the way of thinking, to the user supreme as a magic weapon out of a self breakthrough of the thorny road.

Chairman Mao said, but the wrong can be changed, is a good comrade. Not only that, the old week also to the user experience to achieve the ultimate, according to the Chinese internet habits, fees made free, complex operation made a fool of. When most of the domestic IT industry is still playing technology higher end of the line, the old week quietly came to a devil into the village, the countryside surrounded by the city, grassroots surrounded the elite.

As he later summed up the success of the "land in the loss of man, the land is lost." The loss of people in the land are "16 words, the user is king, similar success cases abound." The crosstalk industry has Guo's outline, see people say "You are my food and clothing parents", in recent years very hot since the media "Luo thought", Lo Zhenyu sincerely notional to tell everyone "in ancient times there are many rich, obviously have a pair of eyes, but they hired others to read to their own." From now on, I would like to be a scholar around you. ”

The attitude decides the thinking, the thinking decides the direction, sits the wrong place, the butt is to get the board. Take the first few years of the 3Q War, you Tencent and 360 war on internet users what matter? We'll go to the theatre on a small stool. Small Margo dragged Jinshan, Baidu, proud tour, such as a group of small partners and 360 to dry, see the situation is not good to want a faint recruit, must everyone uninstall 360 software can login QQ. Yes, you're good, aren't you? I do not know how many people that day the QQ unloaded, anyway I have not been online for half a month. If you switch to Mobile, Unicom, Telecom dare to do so, I TM early on the phone as a grenade thrown away. Moreover this is the Internet industry, even uncle Gates said: "We are only 18 months from bankruptcy," and forget how the old Chiang fled to Taiwan?

So no matter what industry, whether it is open dumplings or play high-tech, in good faith for customer service to win the market. When it comes to another industry big guy, NetEase. I do not know you have used NetEase news client did not. You'd better not use it. Why? Addictive. Don't believe you try. The mobile phone's client news platform more to go, anyway from the beginning I put the relevant app all used again, a week after the remaining netease. What navigation, interface Ah, I see a few industry bosses are similar, the biggest difference is in the interaction. This interaction is not the previous community model of user interaction, but the interaction between editors and netizens.

NetEase's "Daily relaxed moment", every day to a variety of funny things to a piece, and then the small series on the changes to the strings of these anecdotes together. Not only that, the small set also laborious to put the comments of the netizens collected together, every day to get the body content inside make "list." Maybe someone's asking, what's on the list? In other website's operation mode, the Netizen is only the audience, you give me what thing, I will see what. NetEase this is different, it is the ordinary netizens also as a participant, together to operate this column, even allow netizens to take small set up a joke. On the one hand, strengthen the user's experience, on the other hand, and mobilize the enthusiasm of the user, so that the column to do a biopsy.

In addition to the "Daily light Moment", there are many columns are like this. If the essence of Web2.0, the user is the site content of the browser, but also the site content manufacturers, then netease this model, is not understandable as Web2.1? The effect of interaction on other sites, in addition to Internet users in the cold comments on the screen, ghost Shadow can not see one. I--is a big company, you--is a grassroots, I get my, you play your. You're going to spit, right? I have hundreds of of these hard drives that make you puke. Spit and spit on the others will not play.

Pulled so far, I said the essence and the core is in the user's attitude. 360 companies do network media has just started, this I will no longer say, or only to say that the network security.

I turned on my computer the night before, and found that "360 security guards" were intercepted by Yahoo assistants. Just run "360 security guards," Yahoo assistant to pop up a dialog box "your computer installed/running there [360safe], may lead to Yahoo Assistant software is not normal use, click [OK] will close/uninstall the software [360safe], click [Cancel] to retain the software", This damn thing can't be unloaded. Well, there is no way to go, old Zhou played the rest of the things you all learned. I doubt that when Zhou 祎 left Yahoo, there were still a few irons that didn't follow him.

No way, had to the next day on Sina Weibo on the @ 360 technical support, not long time people came back, said immediately to me to arrange for remote Assistance, not long before I got it. Look, what a good comrade.

Here again in passing boast of my own, think that I had a free movie site with the city, a client said not to play the film, to scold me ... I rushed to each other's home overnight, with the player, input method, anti-virus software, typing software are all finished. Finally the customer smiled and said to me: "I'll give you the company leader to say, give you a raise." I said to him bowing, this is what we should do. I do not realize that the "Company" from the security to the cleaners, and then to the editor to the webmaster on my bitter force of a person.

A elders once told me that doing business is to be prepared to be bullied. Don't just put "food and clothing parents" on the tip of the tongue, secretly treat others as grandchildren. Who is more stupid than anyone these days?

Old Zhou, do you think?

(Original author: wps2000 3D Worm Net co-founder website: www.3dsc.com Sina Weibo account number: @wps-2000 Welcome reprint)