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Some time ago wrote an article about shop promotion (the highest Sunrise 5000 yuan goods experience to share) articles, today continue to write some sales skills, some of the day-to-day sales encounter too much, a may not write, there will be time to land continued several pieces of writing, and finally finished it. Let me ask you a question, the last article was written by a lot of friends, but some friends reprinted later modified my content, here I mention it, please respect the experience of sharing people and respect for readers, although I wrote these are not what the golden rule, but was modified after the article almost unrecognizable.

Nonsense not to say, the following began to say some of my experience, feel useful to read, and then digest, by the way dozen words to the top of the post to more friends see, if feel no use that please bypass, thank you! Because I do clothing sales, so can only say that clothing sales skills, other aspects of the dare not to assert, But sales are interlinked, we can sum up their own scrutiny.

In the sale of any merchandise, sales staff should cultivate a spirit, that is, to develop their own sales of goods sold confidence, there are many times we sell the sellers of their own superior wholesalers or manufacturers do not have full confidence, here I would like to say, if you are not confident of their wholesalers or manufacturers, Then do not do these products, because it will affect your confidence in the sales process and let a lot of the opportunity to deal with the loss. Because of lack of confidence, you answer the customer's question in the tone will appear guilty of the phenomenon, can not give customers to eat reassurance, so each other difficult to form a sense of trust and cause the loss of opportunity. Therefore, we choose the source of the time to compare and contrast, the people's website related regulations and services as well as the product description read through, understand, but also to learn the relevant professional knowledge.

The website that is interested in oneself is best can buy one to wear, only in this way can build up our trust and confidence to the wholesaler or the factory, thus can establish the confidence that the sale must have. Some friends will have the question, that I am interested in the website to have 10 or so, then I cannot buy 10? Oh, there is no need, if the site most of the physical map and as far as possible detailed description of the line, because confidence in the commodity is enough to understand the degree can be established, so the detailed description is also very important. Otherwise, we can only do a one-time customer, there will be no return to the customer (even if there are very few). I was three days a day online 15 hours daily, are looking for sourcing, a comparative analysis of a family, finally selected "Love Show Bar Clothing" wholesale network, because of their physical map and membership level policy gave me power. Therefore, the election can make their confidence in the source of the sales is particularly important, this condition does not have the sales process will appear very difficult.

Well, as soon as we're done, let's start talking about some of the issues in the sales process:

(1) Sometimes we do for browsing volume or sales to do some promotional and special products, then customers sometimes on our special products there is a doubt, that quality is not good we make special, regardless of how we explain the other party think we are cheating her. If we deal with it in the following way, it is wrong: 1. You can rest assured that the quality is the same.

2. The same consignment, no problem.

3. Are all the same clothes, how can it be? Such a response is wrong, because the customer's apparent suspicion of the quality of the clothes is actually a distrust of us. So the key is to obtain the trust of customers, so that customers believe what you say. It is clear that the error response is too pale to get the customer's trust. Our response should be this: we have to be honest with our customers about the real reason for their clothes specials, convince them by the facts, and offer them a catalyst for immediate purchase with a bargain price. We do clothing sales to remember: when we act frankly, the language is sincere, and the performance of the courage to take responsibility, often very easy to obtain the trust of customers! We can answer "your question is very good, we have many old customers have such concerns." But I can responsibly tell you that, whether it is a positive price or promotional clothing, in fact, the quality is exactly the same, such as this special price, quality assurance are the same, and prices are much lower, so now buy these clothes really very cost-effective. You can safely purchase ". (2) Sometimes after the exchange, the customer said, "I think about it later, or I look at the other say", such a problem if we deal with that is wrong: 1. This is really good for you, but also consider what? 2. It's really fit, you don't have to think about it. 3. Speechless ...

4. Well, think about it and contact me again! These kinds of answers are wrong, because the first way to answer the feeling is too strong, easy to recruit rejection. The second answer seemed far-fetched and unconvincing. The third kind of speechless is too negative to make any effort to change the customer's mind. The fourth kind of answer also belongs to did not do any effort, and also has to give the customer evicted feeling. Our coping strategy should be this: customers may be looking for a reason to refuse, but it may also be a real psychological thing to do, so we first need to understand what kind of customer this statement is, that is, we must know its real cause. But usually we are either mechanically stressed the merits, or is speechless, appears very passive and negative.

In fact, to deal with this problem to start from three aspects: first, to find reasons, to stress, rigid and flexible. When we face the customer's objections (whether it is an excuse or a real rejection), take the way of inaction, customers feel no pressure, so can easily escape, thus reducing the probability of success in sales. If we apply pressure to customers, we can make our sales from passive to active, the pressure can not be too big can not too small, big let customers hate you, small no effect. Two. Handle customer objections and recommend immediate purchase. If the customer is gone, we can not reach, so we should seize the opportunity to sell, the specific method is: 1. Give the pressure, for example, that this is the last one, or the end of the promotional activities, to create a sense of urgency to each other. 2. Give the temptation to allow customers to buy now what benefits. In fact, people are the interests of animals, customers buy and do not buy the pros and cons to the customer statement clearly, can increase the success rate of sales. Three. Increase customer return rate, if the customer really want to go to another shop to see, at this time can not be forcibly recommended, otherwise it will make the other person uncomfortable, but we must increase the probability of customers back. Research has shown that once a customer turns back, the probability of purchase is 70%.

So how to increase the number of heads? We can start from two aspects: 1. Give face, if not to customers, even if customers like it will not look back, because the back means the customer's weakness and no face. 2. Give the impression, the customer after leaving to see other shop, look at a lot of styles, may be a lot of temptation, resulting in the last of our clothes without any impression, which is very detrimental to the customer back, so before leaving the customer can again emphasize the selling point of clothing, we must give customers a deep and beautiful impression. So we can answer this: miss, actually I can feel that you really like this dress, but you said you want to reconsider, of course, I can understand the idea of you, but I am afraid that I have no clear explanation of the place, so I would like to ask you, you are now the main consideration is our style or ... (Waiting for the other person to say her concern).

Then say: besides ... , are there other reasons why you can't make a decision now? (Guide the other person to say what they really think and deal with it). Or this answer: you have to consider, I also fully understand, but I would like to remind you that this dress is only the last one, you like it, if you miss it is really a pity. Or this answer: you think about it, we fully understand, so buy will not regret. So good, I introduce you to you, you can see more, compare, so consider it will be more comprehensive ... (in order to extend the customer's communication time, understand the situation and build trust, let the customer know that we are in his perspective for him to think about things, rather than think of his pocket money).

OK, write too much, tired. First write here, there are many kinds of situations, there are time to slowly come. This article mainly wants to say is: First, must overcome own psychology before doing the sale, builds the confidence, these are must establish in the good commodity quality and the good source. Two. Two sales techniques are presented, which are questions about the quality of the special offer and how to deal with it. There are a lot of situations and solutions that have time to come slowly. All right, thank you. You can patiently read such a long experience, if you feel useful please do not mean you a two-minute time to put up this posted to more friends to see, sharing is a kind of progress. Thank you!