Brand direct sales for overseas purchasing

Online shopping for luxury goods is difficult to guarantee

A Prada bag market price is 10880 yuan, and in the catwalk online only 5639 yuan, now many consumers are keen on the internet to Amoy low prices. But the reporter was confirmed from coach, the brand in China did not give the product sales rights to any individual, Internet stores, independent boutiques and other channels. According to media reports, Swarovski also recently issued a public statement, saying that no site in China authorized to sell Swarovski products. A report from the World Luxury Society also shows that 38 international luxury brands have publicly said they are not authorized to sell their products to any Internet site in the Chinese region.

Brand direct sales for overseas purchasing

The reporter consulted several large luxury e-commerce sites in the identity of consumers. The reporter buys the value 5029 yuan the coach package as the basis, has called the Catwalk Network specialized service hotline. When the reporter inquired about the source of the bag, the other party said, all the luxury goods are from the manufacturer that direct purchase, and obtained the brand authorization. When the reporter questioned "coach official has declared that no one authorized the sale of luxury goods," the other side of the shuffle, hurriedly hang up the phone. Later, the reporter also to buy swarovski necklace, called the Still goods network phone, for the source of the problem, the other side said that the shop all the luxury goods by the professional buyers in Europe and America.

"It is a public secret in the industry," said Mr. Cai Sujian, president of China's Luxury goods association, in an interview, "It is difficult for Chinese e-commerce sites to get direct authorization from brand makers, so they can only be bought through second-hand products or overseas purchases." Although the net buys the luxury goods relatively cheap, but also can produce many post-sale problems, for example fakes, the Post-sale service and so on. ”

Brand refusal to provide aftermarket

Ms. Lin, who works at the bank, bought a Fendi bag on the internet for a price of 3199 yuan. A few days later, accidentally stained with a little stain, they do not clean, they want to get the entity specialized shop to help see, when the shop assistant learned that Ms. Lin's merchandise is purchased online, then pleaded that "because it is not guaranteed to be authentic, the shop side regardless of maintenance, maintenance." "Even Ms. Lin showed her own purchase invoice, but the shop assistant was adamant. Ms. Lin then contacted the website where she purchased the goods. Customer service staff said that the site sold bags and other luxury goods do not have the national warranty, however, according to the website sales regulations, in the receipt of goods within 7th, if the goods packaging intact, does not affect 2 times sales, or can provide customers with no reason to return the goods. "7 days?" This "three packs" deadline is too short. Ms. Lin asked several shopping malls counters, the same goods free after-sales service period of one year or so.

Reporter from the Show Network customer service staff there, the site is only seven days to accept the goods returned, three months maintenance services, but does not guarantee the entity stores also accept after-sales service. And the reporter interviewed the brand related person, they also said, if the consumer buys the goods in the shop, the entity store does not accept the Post-sale service.