Folk 3 15 Website: Rights or trade

The intermediary transaction SEO diagnoses Taobao guest stationmaster buys the Cloud host technology Hall

With the March 15 approaching, a year of "wronged" consumers seem to want to take this time to spit "bitter". Can reader Mr. Li Log in www.315.com.cn but found that this is just an E-commerce site, and consumer rights are not at all. In search engine input "3 15", dozens of dozen 3 15 complaint website is dazzling.

3 15 website which is true

Mention of "3 15", most people think should be the elimination of the Security Committee and other organizations. But the reader Mr. Lee recently wanted to complain about their own water heaters on the Internet after-sales service, search "3 15" after the results but let oneself completely "dizzy". Mr. Li in Baidu and Google search bar input keyword "3 15", home immediately jumped out of a number of "3 15" related to the site. "3 15 Rights Network", "3 15 complaint Network", "3 15 through Train" ... Domain names are also more related to 3 15. "Point of view, there are some city and Commerce Bureau of the website, some and consumers have no relationship, and some seem to be responsible for 3 15 complaints, but do not know and the trade and Industry bureau in the end have no relationship." "Mr. Li would like to know which is the real 3 15 website."

Reporter investigation found that these various 3 15 Web site and the Trade and Industry Bureau or Consumer Protection Committee is not much, most of the site did not indicate their own units, only a few sites that they are sponsored by a magazine, or by a trade association. Industry on these sites have a general term-"Folk 3 15 website."

Network posts are the supervision of the public opinion

In fact, from two years ago, on the "Folk 3 15 Web site," the discussion on the internet gradually more up, which "there is no right to receive complaints" is a lot of complaints about enterprises, "white Doctor v. 3 15 Consumer electronic complaint Network" case will be very typical. February 2007, the production of white Doctor of the Australian company to Guangzhou Tianhe District People's court filed a lawsuit, requested 3 15 consumer electronic complaints network immediately stop on the website on its published complaints. March 10, 2009, 3 15 Consumer electronics Complaints Center director Lin Hanzhong told reporters that the Guangzhou Intermediate People's Court last November final judgment, found that the 3 15 consumer electronic complaint network released consumer complaints do not constitute infringement, the reason is "enterprises have the obligation to tolerate criticism, As for the authenticity of the content of the website review post, it is not appropriate to impose undue scrutiny obligation on Internet Information service providers, and should take into account the legitimate rights and interests of the parties. NET posts belong to the consumer due to the supervision of public opinion, does not constitute a reputation infringement. The verdict seems to make all the "Folk 3 15 website" Rights have enough clout.

However, rumors abound of "private 3 15 websites rely on profits from complaints about corporate fees." An activist website insiders interviewed by reporters that this is the industry's "unspoken rules", the spear even pointed to the most popular complaint website, "Some companies have privately told me that the site has clearly issued a price of hundreds of thousands of, to withdraw the complaint," even "some private 3 15 web site also employs the internet pushing hands, To the major forums on the post, call everyone to their website complaints, the purpose is only one, is to expand their influence and increase the weight of business transactions. ”

But Chi Yonggang, a lawyer at the Guangdong guide law firm, told reporters from the current law, if not explicitly published on the internet on the corporate defamation, malicious attacks and other information, it is difficult to judge the "Folk 3 15 website" To publish complaints and to this end with the business transactions are "blackmail" suspected, because of this, there will be so many "3 15 site" exists.

Government should protect "3 15" brand

"There are so many 3 15 complaints that the roots of the website are not government enough." "Chi Yonggang quite a bit helpless. In the survey, the reporter found that many in the "Folk 3 15 website" On the consumer complaints, before most of the local complaints have been 12315 in the past but there is no response, so only to the network public opinion, and from these sites to see that some problems did get a relatively satisfactory solution, This may be the reason why similar websites are popular with consumers.

At the same time, the official consumer rights website in terms of content or form, are not satisfactory. The reporter has entered a certain consumer association to host the website, the Web page design is very simple, recently a new era is last October, consumers can conduct online complaints, but the content is not public. And another domain name for www.315.gov.cn, known as the State Administration for Industry and Commerce administration of the Consumer Protection Bureau, the contractor's website, even the site record number are not, "streaking" on the internet. So how can the official activist website reassure consumers?

Chi Yonggang that from the perspective of protection of consumer rights, consumers have the obligation to supervise enterprises, but also have the right to open information, so "Folk 3 15 website" does have its existence necessary. But the government should, through some legal means, fully protect the "3 15" brand, do a good job of their own official website, and through the relevant regulations to the existing "Folk 3 15 Web site" into the management system, so that on the one hand can still protect consumers ' freedom of speech, on the other hand, can reduce the "complaint site" in the existence of gray transactions.