Improve the user experience is not empty words from the details of Service site users

Source: Internet
Author: User
Keywords User Experience

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We often say that we should do a good job of user experience, but what is the best user experience? The user experience is a purely subjective feeling that is built up during the user's visit to the site. Simply put, the user experience is a feeling that the same site can have different experiences for different users. Because the number of Web site users can not meet the needs of each user, so the overall principle of user experience is simple and clear, easy to use. How to improve the user experience, starting from the details is a good way.

Reduce the time users start to visit the site, enrich the login window.

If a site's access threshold is too high, such as the speed of access is too slow, the Web page can not open, or the login/registration process is likely to deny users. In the Dream River Blog before a post written to "provide users with a little more convenient login window", only from the site Landing window, enrich the way users visit the site, reduce access to the steps to save time. To excellent flower network (http://www.1608.cn/), for example, this flower express platform, in the login, as far as possible to meet the different users of a variety of login requirements, to avoid users to register many times, reduce the time to visit the site, you can use QQ, Weibo, Alipay and other ways to login, convenient user operation Start with the details and improve the user experience.

Transposition thinking, standing in the user's perspective: what I need.

With the development of the Internet, online shopping has become an important consumption way of netizens, and more and more online shopping platform. In the dazzling array of the same industry site, how to let users choose your platform, stay in your site, you need to be as many details as possible in the perfect. To order flowers online, for example, in the same price of fresh flowers in the same situation, the service determines whether the user chooses your platform. This service is not only reflected in the Web page design, but also in the online ordering of each process. In the excellent flower network, there is a single process, there is a "time to spend" choice, the user can choose the morning, noon or night to send flowers, or even use the timer service. Just imagine, if we want to send flowers, is it also take into account when each other time to receive flowers more effective? Multi-directional to meet the needs of users, although just a simple time to choose, you can let users experience the meticulous service of the site, only from the user experience satisfied, will form a long-term user.

Think of people-oriented, to increase human and innovative web services.

Modern society says people-oriented, people's place will be lively. Web services, we also want to see more user-friendly services. In many Web site customer service in the first sentence most appear "Welcome!" I am the online customer service, very happy to serve you! "It is very polite, but the total feeling lacks some subjective and active information. Perhaps because too many sites have adopted a similar polite language, the user has produced visual fatigue, if connected to a website customer service, can first provide users with warm and creative greeting, site cooperation and the probability of a single more natural higher. Of course, the website guest takes the language only is the humanized service very slight aspect, "humanist" manifests is more artificial content, the discourse, the service, but is not the simple mechanical duplication and the adhesion, the humanity is full of temperature.

Website user experience is never an empty talk, and from the details of perfection is the most direct entrance. Let users feel the details of the site services, reduce user trouble, save user time, warm user access experience, but also easier to retain users, to know that you to the user a small step, the user may be a big step forward to you. (Wen/Meng Jiang)

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