On the design of online customer service in website

Intermediary transaction SEO diagnosis Taobao guest Cloud host technology Hall

Website online customer service, refers to the user to visit the site when clicked on its icon, you can achieve the direct communication with the site manager functions. Compared to the site message, telephone communication and mail communication, online customer service has more convenient advantages, and thus become the site and users to communicate one of the most popular way.

There are two kinds of online customer service in the current website. One is similar to 53 customer service type direct online customer service. The user clicks on the website the customer service icon to jump to the dialog box, but the current Online Customer Service dialog box only supports the text dialogue, the file picture transmission as well as the voice dialogue has not been able to popularize, and is affected by the network stability and the net speed to be quite big. As a result, most of the site customer service if encountered user consultation, will require customers to switch to other instant messaging tools such as QQ or telephone communication, so as to avoid sudden drop in customer service and communication can not continue.

Another kind of online customer service in the domestic site is more common, is QQ online customer service. QQ Online customer Service performance forms There are many kinds, but no matter how, QQ online customer service is through the user clicks on the website QQ icon and then jumps to the QQ window directly to communicate a way. QQ Communication Convenient video, voice, file picture transmission, compared to online customer service is much more convenient, but the use of QQ online customer service requires users have and login QQ to communicate. In addition, MSN, Skype, micro-mail and other online customer service function is similar to QQ online customer service, here will not say more.

Originally, the website on-line customer service is a very good tool, facilitates the user to communicate directly with the website manager. But small series recently found that the website online customer service inadvertently become an annoying thing. For example, a webmaster reflects often encounter someone point to open online customer service but do not speak, do not understand what is the reason. Later consulted the customer only to find, in fact, customers do not want to consult, but the site's online customer service constantly with users to browse the Web site to move, closed after browsing other pages will jump out, very troublesome, inadvertently will point open. But they do not need to consult themselves, so there will often be customers point to open online customer service but do not consult the situation. We look at the following Web site customer service, is not that it is a hindrance?

In fact, in addition to online customer service, most of the sites have "contact" a column, which has a detailed contact information about the webmaster. and some sites in order to make it easier for customers to find themselves, will be in the site header and other columns in the sidebar on their own main contact. Therefore, the website online customer service Although is a very convenient communication tool, but like the above case blind use is very unnecessary. The recommendations of the small series are:

1. Use only one online customer service, if there is no need for Baidu business bridge to use 53 customer service, the message plate is not necessary as a form of online customer service floating out, QQ and such customer service can be with Baidu Business Bridge type of customer service integration of an icon, users need to consult when you can choose to use;

2, Customer service icon If you need to move with the mouse, you should set the hidden function, that is, users click to close online customer service when the icon can be hidden to the site side, the user needs to click on the open, and in the hidden should not be with the user to browse the page again appear floating state. If you are worried that the user can not find when needed, the hidden customer service icon may be set up a bit more obvious;

3, Customer service icon should be set clearly some, can not make customers difficult to find, but also can not affect the customer for the site browsing.

Specific customer service design can refer to some excellent website customer service design, of course, you can also be your online customer service icon design more exquisite to attract the user's eyeball.

Article: Guangzhou website construction http://www.studstu.com (Guangzhou QI billion Network Technology Co., Ltd.), reproduced please keep the original link. Thank you!