Red Star Mei Kai Long, lights and other unconditional return hidden mystery

In the home industry recession in the present, many stores have to play a service card, some of the introduction of unconditional return, and some extended return time. The commitment of businesses to reassure people, so that people more at ease when shopping. But is unconditional return really unconditional? Reporters in the visit found that the definition of unconditional return is more vague, not as some consumers think that completely unconditional, return may need to pay the relevant freight, fixed products, special promotional items are not within the scope of return. Unconditional return free return Beijing Many home stores have played an unconditional return of signs to improve service quality, attract consumers to come shopping, is this true? June 9, the reporter came to Beijing lights Home Store, in a selling crystal lamp shops, reporters asked whether they support unconditional return. Sales clerk Xiao Liu said enthusiastically: "No problem, you can return." The reporter asked: "Can return the whole money?" Xiao Liu hesitated to say: "Basically OK." "In the face of reporters" under what circumstances the whole paragraph of the inquiry, said Xiao Liu: "Want to return the entire paragraph can only be in the product before delivery, if the product has been sent to the customer's home and was opened, returns when the merchant will charge a certain amount of freight and packaging costs." Then, he added: "You'd better think clearly, don't buy the return, save us all trouble." "Reporters find the lights are responsible for after-sales service staff, asked" Why unconditional return can not return the entire paragraph. " The staff said, bulky furniture and other products in the delivery process there is a certain risk, if the customer returns, this risk should be borne by the customer. As for the freight standard, he said, the freight within the five rings is generally 200 yuan. "But also consider the nature of the commodity and the actual location, the specific amount of customer and business negotiations, the market will be coordinated." In addition, if the customer return the goods themselves, you can not charge the freight. In this case, Jiang, a partner in the firm, said that since the market made the promise of unconditional return, then in the implementation process, small transport costs should be borne by the merchant. If the amount is large, ask the consumer to pay a certain freight is also reasonable requirements, but must be fair price, and consumers in the purchase, the merchant must be in advance declaration and clear charges. Jiang that consumers buy furniture must be removed after the packaging view, can not be used as a reason for not return, otherwise the merchant has exaggerated the suspicion of propaganda. He said that consumers and businesses to achieve the purchase intention is best to agree to return, refund details, including specific costs. If the consumer to open the package because do not like to return, then have the responsibility to part of the packaging costs. Custom product return difficult reporter in the visit found that the store unconditional return commitment does not include custom-type products. Most stores indicate that consumers are responsible for the costs incurred if they are determined to retire custom products. In the Red Star Mei Kai Dragon Beijing East Four ring shop a custom cloakroom shop, a small couple are picking products. They told reporters: "To the large home store shopping Although the price is very expensive, but the figure is assured thatQuality assurance, service is also better. The reporter asked: "If the goods sent home do not like how to do?" Can a custom product be returned? "The little husband and wife said in a daze:" Did not think about this problem, the sales staff did not say. They turned to ask the salesperson the answer was: "We are custom products, do not participate in unconditional return." "Lights the general manager Zhang to the reporter, the custom product is more unique, the size, the style and so on each have the different, if returns is very difficult to sell again, therefore cannot because" does not like "to return. However, as the focal point between consumers and merchants, the market will try to consider it as a consumer. If the manufacturers have begun to make customized products, and consumers are determined to return, the resulting costs, transportation and other costs must be borne by consumers. "As to how much to bear, we can help customers see the progress of the project, to coordinate, but the final amount to be determined by customers and manufacturers." Of course, if the demand for returns due to quality problems, must be responsible for the merchant. "Zhang said. Jiang that the furniture is not a uniform specification of goods, now the market most of the household products, such as doors, cabinets and so on need to be customized according to the living room environment, businesses can not because of its size with the standard has a certain gap, people to hinder the return of consumers, or unconditional return promises meaningless. Jiang that some products such as curtains, cut and then asked to return, it is indeed unfair to the business, businessmen in the sale of the best description of such goods return criteria and return conditions in order to clear responsibility. In addition, the use of building materials, such as tiles, flooring and other items, return is unlikely. In this case, if the building materials appear quality problems, consumers can claim compensation. Special products do not return to the Convention Home store unconditional return does not cover promotional items, special products or samples, businesses in the sale of this is mostly prompted. In the Red Star Mei Kai Dragon Beijing East Four-ring shop, a shop is clearance sales wardrobe samples, its shop chief told reporters that the promotion of the product itself is very little profit, if the return or replacement too troublesome. "Clearance samples of the price is much lower than the authentic, sales will be in advance with the customer instructions to do not change, this is the industry practice." "But this is not a" iron rules, "Zhang told reporters:" Although the store rules do not allow special treatment of goods returned, but not without the room for negotiation, the specific implementation of most can return, is a bit of trouble. "Jiang to reporters that promotional items, special products, such as the rule is overlord terms, there are price discounts can sometimes be returned goods. Jiang said, special quality defects in the sale should be clearly told consumers, if not to inform consumers, bought later found problems, then can be returned. Industry experts remind consumers to carefully consider and choose when shopping, and not to buy on impulse because they see a special offer. At the same time, shopping is best to think of the details of return, with the merchant prior clear responsibility, preparedness.