Foreign Trade Telephone marketing skills

Many foreign trade salesman, especially some novice, are often afraid to call foreign guests. There are two reasons: one is afraid of their own English is not good enough to understand what the guests are saying, and I do not know what to say to the customer on the phone. There is a saying: Fear is the biggest enemy of sales. Therefore, how to overcome the phone sales before the fear, it is very important.

Small head Baidu bid assistant small part of the idea that maintaining a common mentality is actually a good way to overcome the fear. In fact, as long as you pick up the phone bravely, your fear will fade away. In this regard, Tina shares her experience: several times before calling, you can call a familiar guest and ask him about the order. Because you are familiar with the guests, you will not feel more psychologically afraid, and said is very clear, so you do not have to worry about the phone will have nothing to say.

"Now, I usually call foreign guests when they don't respond to emails and when things are more urgent, because the phone can http://www.aliyun.com/zixun/aggregation/7432.html" > Solve problems, will bring more efficiency to your work. Tina said.

When you are on the phone with the guest, it is important to be clear about the purpose of the call, in other words, to make this call to the guest and what you want to solve. For example, do you want him to order? Or do you know the intention of the next order? After you've identified the purpose, you will not have nothing to say on the phone, and you will not be bored with the guest by saying a lot of meaningless nonsense.

In addition, it is important to know the guest's information before making a phone call. As the saying goes, "workers". Before the call to the customer's situation to do in mind, if the customer has a website, it is best to open his website, because the process of conversation may be used at any time to the information on the site, while preparing paper and pens, first write down the customer company name, URL and the corresponding date. The preparation of these is primarily facilitated by the quick recording of conversations.

Skills to communicate with guests on the phone

Small head Baidu bidding assistant small series that the foreign trade salesman in the telephone communication with the guests, should master some skills and attention to some problems. To this end, she divides the situation of telephone communication into the following categories:

First, the first call to the familiar guests, to greet the other party, is generally asked him recently busy, business, and so on, simple greetings, then cut to the theme;

Second, for those who just express the purchase intention but have not yet really orders, should be careful not to have to push the other side of the tone of the order, but can talk to him about the local market situation;

Third, for strangers who have never met, first of all, to introduce himself, ask him if he has time to listen to his company and products, should be noted if the guests are not very free, it is necessary to make additional time contact, or send a message with the company's introduction and product catalog, and in the mail to introduce the products for the customer country.

Fourth, for those who have had many calls, and have cooperated with the guests, in addition to talking about business on the phone, 8630.html "> sometimes can also talk about hobbies, family members, etc., but be careful not to ask about other people's privacy."

In addition, for different countries or regions of the guests, in the telephone communication should pay attention to some taboo. Some countries are more rigorous guests, do not like to joke, so to avoid, so that guests think you too casual, not serious. Also, Indian guests are not allowed to mention the money on the phone, if you want to push customer remittances, generally can only send mail.

Tina introduced that, if you meet the company receptionist to answer the phone, you should accurately say the name of each other, can say: "Please help me transfer to XXX, thank you," otherwise, easy to hang up the phone.

In addition, if you want to close the relationship with the guests on the phone, you can talk about the interests of both sides, you can also talk about international news, not limited to business.

Many foreign trade salesmen use Skype to call foreign guests, but Tina thinks that Skype calls can save a lot of phone calls, but some countries are not particularly good at signaling, and if it's more important, it's best to call directly by phone or email to guests.

(This article by the small head Baidu bidding assistant trial Station provides: WWW.YIJIANJINGJIA.COM/PRODUCT)