Guo Ye-ye: Network Marketing to do a good job in the early prevention of late maintenance is very helpful

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Contact Network Marketing Work eight months, know a lot of customers, get a lot of recognition. There are a lot of the first occurrence have become experience, feel, network marketing to do the overall service. Prevention is more important than the later, every time and customer friction will reduce customer experience, so minimize friction, reasonable resolution of contradictions is very important.

I in Hubei Baidu promotion general agent work, the company's basic stability, inside the work can feel the warmth of home. For the work mentality has very good help, on the network, I to the customer will be more and more friendly, before the sale, will provide to the customer satisfaction service. For the beginning of the network marketing, I, in the sales process to solve the contradictions with customers more conducive to learning and growth. Here's a summary of recent experiences.

1. If we are a company, we should treat our clients in the name of the company. If we can immediately solve the customer's problem, immediately the customer's problem to solve, do not tell the customer things difficult to deal with, is any other functional departments of responsibility, in the eyes of customers, I am the company, the company is me. Customers don't care so much because customers give us money just to get good service. It is the best thing for us to solve the customer problem as soon as possible. Communicate with customers, be sure to say "we", do not let customers feel that any part of the company will become the shackles of his service. Never make excuses for customers.

2. Before the sale should provide the perfect inform to the customer. And I work with a customer, and I happened two times friction, let me remember. Both are in the process of renewal with the customer.

The first customer hit 3,000 said to renew, I one-time help customers to Baidu account renewals 3,000, customers know, blame me, because I did not deal with renewals, customers want a renewal of 1000, which is more conducive to control consumption. The client said a word to me and never saw the sale of vegetables like me. I always boast in the network, than similar colleagues to understand the network marketing some, in fact, is not so, because I did not get customer recognition. Network marketing, for the sake of customers, is very important, to deal with anything before, to have the vision, and customer communication must be guaranteed to predict.

The second time, is the customer to me after the remittance, want me to deal with the renewal, the customer in Friday night remittance in place, the results of the week of Six days due to Hubei Baidu promotion agent holiday, I can not give customers a renewal. When the client called me, asked me why I did not renew, my answer is that the company does not work, the financial is not, I can not handle renewal procedures. Customer asked me why other agents can renew the fee, I answer is that we are regular companies, to go through the process, the company did not work, it can not handle. Actually speaking here, I have made a big mistake, the 1th I have said clearly, I should say sorry, this is our work negligence, not in the Baidu account balance insufficient timely reminder customer renewals, resulting in customer losses. I've made excuses for myself, and that's the wrong thing for me. Then I sincerely apologize to the client.

In fact, these two times of friction can be avoided, in the network marketing process, record and customer friction, to avoid the same contradictions are very important. Do not create contradictions for others, is to reduce the burden of work for themselves. Network marketing do a good job in the early prevention of late maintenance is very helpful!

3. In the sales process, never give the customer commitment, unless the hundred can do. And under the commitment of the purpose is, low-key commitment, high return cash. For example, and I cooperate with a customer, Baidu after the promotion would like to try SEO, so I introduced another company with my cooperation, the company provided to the customer excellent and discounted tariff services, customer satisfaction. By doing this, you can increase the degree of customer adhesion.

The above three points is a recent experience, and share with you, I hope you can learn some. My blog is http://e.baidusa.com, welcome everyone at any time to visit, message, Exchange, reprint please keep this link! Thank you!