Handle network is improving service quality

"For handle nets, call center is a window, we represent not only the customer service department, but also the handle net external platform, to handle the net consumers timely and effective solution to all kinds of difficulties." "In the Handle Network customer service center, Customer Service Center Hotel Shi told reporters.

Handle Network customer service center A total of 700 agents, is currently in the industry's largest customer service center, in each customer service staff before the online, the company organizes professional trainers to conduct pre-job training.

In fact, the customer service staff in the group buying process in the important position above, looks like a "screw", but it can be with the site, merchants and consumers effective communication, is the group purchase website to improve service quality "last kilometer."

As a customer service leader, the work of the small process is orderly

In the interview, the small way to the reporter described a "Rainy night calls" case. A foreign guest in the evening Nine o'clock call, reflecting their arrival in the hotel, the hotel did not reserve his room (before the reservation), and the world was heavy rain, guests must arrange to stay and compensation for the first night room rates. Small way in received the guest's telephone, first comforted the guest excited mood, and asked the whole incident and the location of the guests, whether there is rain and other details, treat people waiting in front, their own as soon as possible contact consultation.

Then, the small call to the hotel front desk to understand the situation. It's a guest. Reservation time was not timely check-in, the hotel by the process canceled the reservation, and that night the hotel has been full room, it is indeed unable to arrange to stay. In the understanding of the actual situation, the small way quickly contact the guests, euphemism told the hotel did not stay room reasons. The guest starts to worry, and does not cooperate very much, has insisted that oneself is the handle guest, the handle net must be responsible.

The small Cheng patiently persuaded the guest, and proposed to help the guest inquires the nearby hotel, solves the night the accommodation question, after consultation, the final guest accepts. After the successful check-in, the guests of the work of the small express thanks, and handle the work of the network to make a high evaluation, in half an hour of time, the small process quickly solve the problem of consumer occupancy.

In the interview, the handle Network call center related responsible person said: Handle NET customer has been to "active, enthusiastic, earnest, rigorous" standard of practice to strict demands on themselves, "effectively deal with customer complaints, eliminate customer complaints, change customer dissatisfaction for satisfaction" as the goal of each day.

Wu, founder and CEO of the handle network, recently said in an interview with the media, "now group buying has entered the service, spell efficiency, to fight the stage of profit." Honest and efficient customer service system has become one of the core competitiveness of the handle network, relieved regiment start from the handle! "